Rated 5 out of 5 by dbucha02 Business Meeting
A very good experience overall... A bit disappointing because of the lack of follow through to replace a light bulb in my closet that has been requested 3 times until getting completed,
May 15, 2016
Rated 3 out of 5 by Kathleen24 Disappointed
The hotel is lovely and the room luxurious. However, the heat/A.C. was very loud in the evening. Then when I went to shower, there was no bathrobe but an empty hanger instead. I later found out there was no shampoo in the bathroom. By the time I realized, it was too late to ask for someone to bring it to me. I would have thought that in such a high star hotel that these details would not have been overlooked.
April 13, 2016
Rated 5 out of 5 by Martin15 Excellent hotel
Only stayed one night but received a very warm welcome at the front desk, plus friendly service from valet, not to mention perfectly clean and comfortable room with amazing view over Tampa Bay. Great hotel. Thank you!
March 21, 2016
Rated 1 out of 5 by walk1056 Treated rudely and without conern for m y situation by manager
I had booked a room at this hotel online with my SPG account. Unfortunately, somehow the date got change to 2 days prior to my actual arrival. When I requested the Hotel manager to credit that night and move to the night I did arrive, he was very rude and stated its not our policy and even had to charge me a much higher fee than my corp rate for the night I did stay. I have spent 340 nights over 17 yrs as an spg member and I was treated this way.
March 10, 2016
Rated 1 out of 5 by BKBallin Staff and management has an attitude
While the hotel itself is nice enough, the staff, particularly management was incredibly unhelpful and had a very condescending attitude upon check-in. My wife arrived before me and checked in and they told her she could not honor my Platinum status or even keep my SPG number on record until I arrived which was going to be much later. We have stayed at hundreds of Starwood hotels and many times had to check-in at different times and this has never been an issue. They told her I would have to re-checkin and move rooms once I arrived after 11pm which I found ridiculous. The manager had an attitude and kept saying it was policy. We promptly cancelled the reservation, went to another Starwood hotel in the area with absolutely NO issue and great service. Plenty of other options in the Tampa area, so don't waste your time here!
February 11, 2016
Rated 4 out of 5 by LucLion Very good hotel for location
Newer Hotel, great resturant both food and service. Easy check-in and quite location!
February 1, 2016
Rated 5 out of 5 by jlopez Came for Business, Stayed for fun!
Business in Tampa but then stayed the weekend for fun and had a wonderful time. The hotel is nice and the staff took great care of me. Especially the valet! Can't wait for my next visit.
January 18, 2016
Rated 5 out of 5 by JudyA Great manager
Despite some original confusion as to which Westin I had booked, our stay at the Tampa Bay Westin was wonderful. The manager was absolutely first-class, and he treated us with great kindness. I am so impressed with his commitment to customer service. And your beds are truly the most comfortable ever! I wanted to recognize and thank the manager of the Tampa Bay Westin who greeted us and checked us out. Thank you!
January 2, 2016