Rated 3 out of 5 by N2016 Slept well but...
I slept well, bed was comfy. but it took room service two days to respond to clean up a tray, ants were in my bathroom. When I told the front counter, just got an oh... I'm sorry. The hotel info book is not very detailed with floor plans of where things are located, or nearby places to eat. The food was good, pricey, but that's expected from a hotel.
August 10, 2016
Rated 4 out of 5 by Tim720 Outstanding Staff
The front staff at the Westin BWI is excellent. On a recent visit, Zxanda made a great recovery on a service failure by the cab company. Someone else jumped my cab, which Zxanda had called at my request, which was going to put my attendance at a 900am meeting in serious doubt. Zxanda was all over it, saw what happened immediately, and requested an expedited cab to come and pick me up. She let the next driver know in no uncertain terms, what the proper procedure is for picking up guests (which includes verifying the destination of the rider, which the first guy didn't do). Even though this wasn't the fault of Westin BWI, it was clear to me that Zxanda took ownership of the situation and made it right. Nice work.
June 27, 2016
Rated 4 out of 5 by Paga Hotel has contemporary style
This BWI Westin Hotel was spacious and quite lovely.
June 26, 2016
Rated 4 out of 5 by Wtatc Great restaurant staff
Had a great experience at breakfast. Aster and Daniella worked hard to make sure everyone was happy. They worked together and went out of their way to make sure everything was top notch. Friendly staff
June 25, 2016
Rated 5 out of 5 by PeterKM Great Staff
Staff are always very welcoming - especially Terri at the front desk and her team, Adrian, Lakeesha, Claudine and Kristin in the back!
May 20, 2016
Rated 5 out of 5 by BryanTraveller Beautiful, Convenient, and Fun Hotel
This was our 2nd stay at the Westin BWi Airport. The room was comfortable and the bed, excellent. Staff was friendly. The hotel is beautiful and well-maintained and convenient to the airport and nearby interstates. We enjoyed drinks and dinner at the onsite restaurant on our last night there. We'll go back on our next stay in Baltimore.
May 15, 2016
Rated 4 out of 5 by MindyLZ Great Hotel St BWI
BWI Westin is a super comfy, nice hotel with a great staff.
April 26, 2016
Rated 3 out of 5 by alrllj Great Hotel for a short stay
hotel is conveniently to the airport,the attractions in down town Baltimore and the University of Maryland
March 28, 2016