Rated 4 out of 5 by KimmyD This hotel has great staff
Staff here was excellent. Tamara went way and beyond to assure my children and I had an amazing stay. Was at all times ready to assist. This also goes for Stacey. She was very polite and welcoming. The doorman ( who's name I didn't get) literally ran to open the door or ask if you needed help. Housekeeping ( didn't get her name either) but she was an older lady with the heart of gold. Always provided water, kept our rooms well stocked and her conversations were very refreshing. Kind of put you at peace. I was a little disappointed that there were no refrigerator or microwave in the room but overall our stay was very satisfying.
June 16, 2016
Rated 2 out of 5 by Nyssa1030 Not best for $$$
I have stayed at his hotel in the past and it was well above my expectation. My recent stay there were many areas that were below my expectations for this rating hotel. The Westin Huntsville was almost brand new when I visited first and maybe that is the difference? My stay May 2016 the bathroom in my room had fresh towels but that was about as far as the cleanliness went. There was mold in between tile grout in the shower, the shampoo and conditioner had been used by previous guest because there was only a dab left in the bottle, then there was a clump of hair in the bathroom floor. The sheet on one of the beds also had a stain on the lower end on the sheet. I also noticed that the cleaning cart was parked in the hall for over an hour with toilet brush and all gracing your shirt as you had to squeeze past. Nothing was so appalling that I needed money back or anything as that l, but I honestly am not sure I would recommend this hotel as I once did. When you pay for quality there are expectations, this was a disappointment. The Sage Grille was also a bummer, waiter took our drink orders, brought them, said pleasure to serve you and brought the check ....rude. The man cooking eggs was also not very communicative. Never spoke a word to me. I've been spoiled by other hotels with the same and better star rating.
May 16, 2016
Rated 1 out of 5 by Shay1217 Very dissapointed
-First of all, I was made to stand in line while there were two attendants available. One attendant was assisting a customer while the other one just felt it was a good idea to attend to other matters on his computer while I a pregnant woman stood in line.
-When they finally attended to me, the key did not work in the elevator which meant my pregnant self had to walk all the way back to the front desk to get a replacement key
-I finally get to my room and the heat does not work. I sat in a cold frozen room for 2 hrs hoping that it will get warm but it never did. I then had to call to get an electrician to come and fix it.
-He then stated that the heating system in my room is faulty. He suggested that I go downstairs and get a replacement key. I am looking like how does that make any sense. Shouldnt the hotel help me get a new room and key considering the inconvenience.
-Next, I place filled out an order for breakfast and hung the card on my door. I clearly marked that I wanted my breakfast delivered between 8:15 and 8:30. But no, that went out the door. I was woken from a deep sleep at 7:30am. Almost an hr earlier than I requested.
-Finally I was ready to get out of the hotel as I was over the nightmare. I jump into the shower to take a hot bath and the water was cold. I ended up showering in tub using a cup and an ice bucket.
This entire stay was extremely disappointing. I could not believe that a hotel of this standard could behave like this. Bear in mind I am an SPG platinum member.
January 16, 2016
Rated 5 out of 5 by Joy115 Problem with billings
I reserved 4 rooms with my credit card for my clients, however they used their cc when checked in. They got only a bill for one room and I got bills for 3 rooms. Since my clients went back to Asia that I'm stuck with the billing problem. It took me a while to get hold of billing person and trying to fix the problem. It's frustrating.
December 20, 2015
Rated 5 out of 5 by LJS2015 Wonderful hotel right in the heart of shops, restaurants, and entertainment
Beautiful Property and surroundings.
The front desk staff, and bellman were wonderful. The omelet chef was very nice and fixed my omelet to perfection each morning. Some of the restaurant wait staff just didn't seem with it the first morning as they were not very attentive, but second morning was better.
Will definitely recommend hotel to family and friends. The location of hotel in middle of mall is great.
November 30, 2015
Rated 5 out of 5 by JAGGG Happy Sweet Sixteen
We spent the weekend for my granddaughter's 16th birthday. The staff/management of the hotel could not have been more accommodating in making this a wonderful fun-filled experience for all of us.
November 30, 2015
Rated 1 out of 5 by RandySH Horrible Customer Service
I booked my room through the SPG app and selected a workout room specifically with a treadmill. When I arrived, they told me my room was not ready. I walked across the street and went to watch a movie. When I returned, I was told that that my room (a room with a spin cycle) was ready. The manager tried to make me believe that when I made the booking that there was no specification of the particular workout equipment. He finally stated that the treadmill room was not clean yet and it would be another 30 minutes before it was ready. This was more than an inconvenience. all he did was apologize and failed to make any concession or to resolve the issue. I would have even settle for a small discount or a meal. This is supposed to be an upscale hotel and I was disappointed with the service of the manager.
November 20, 2015
Rated 3 out of 5 by DJM01 This hotel needs improvements
Our room didn't have a fridge or a microwave in it. The elevator access wasn't working for us. Also, for the price of the rooms, I was expecting to get a complimentary breakfast.
November 2, 2015