Rated 4 out of 5 by Liz16 beautiful hotel and location but w/ some drawbacks
loved the service in the lounge/bar...outstanding attentiveness. However terrace was being constructed so no outside dining avail during our stay. Room was great w/ floor to ceiling window looking out at gardens and partial view of Eiffel Tower, but room had no comfortable spot for mirror for a couple traveling. no coffee in room.
Be aware, though food is excellent, no discount w/ SGP on room service, meals in restaurant very expensive.
Overall loved the view, the atmosphere, the service. Place Vendome excellent location.
May 7, 2016
Rated 3 out of 5 by Phoenix1 Disappointed with SPG treatment
I have just checked in to the Westin and must say I am very disappointed by the treatment accorded to platinum members. When I asked if I had got an upgrade I was told no, which is perfectly understandable as it depends on capacity, but that I had a really nice room and view. This is certainly not the case. I have been given the lowest tier of room with a view to the internal courtyard and a glass roof. I expected better treatment than this as a platinum member.
May 2, 2016
Rated 4 out of 5 by RPer Superior Staff
In Paris for 6 nights. If It weren't for Westin Vendome Staff this hotel would just be just ok. It started with an upgrade with a wonderful view of the iconic Eiffel Tower from our room.
Thanks to Myline and Pierre, their hospitality
Went above and beyond the call of duty with excellent dining recommendations and tips and tricks in and around Paris. This made the stay an enjoyable and memorable one. Upon learning it's our 25th anniversary . Myline, Pierre and rest of staff surprised us with a bottle of Champagne and macaroons with a signed anniversary card delivered to our room. What a nice touch The staff at the Westin Vendome are extremely helpful and dedicated to keeping their guests happy.
What a team ! Because of this type of service from the Westin team we are definitely planning a return trip at the Westin Vendome . MERCI BEAUCOUP!
April 30, 2016
Rated 5 out of 5 by JerroSA Great location.
Great location. Located in walking distance of many key Paris sites to see.
April 30, 2016
Rated 4 out of 5 by pdinsure Maybe the best place to stay in Paris
We stayed in Paris for 2 nights on a 13 night European vacation. The location of this property made it astoundingly easy to get to the Louvre, the D'Orsay, the de l'Orangerie, and the Tuileries Garden. The Eiffel Tower was about a 12 Euro taxi away.
Check in and check out was very slow for no apparent reason. We did not wait in any lines. The concierge staff was above average in helpfulness and sense of humor.
Before booking this I had read a lot of comments about being promised a view of the Eiffel Tower and not getting it. I looked at a number of other hotels as well. You must be very specific in your request. I booked the stay with Starwood points at an upgraded amount. I then received an offer that would guarantee a view of the Eiffel tower for an extra 70 euros a night. I took the offer.
When I checked in I asked about a Starwood Gold upgrade and the clerk said she had nothing better than the room I was already assigned to. Room 5036.
Top floor corner suite with 4 balconies! One off the bathroom, one off the bedroom and 2 off the living room. We had view of The Eiffel Tower, the Ferris wheel and of the Louvre and gardens. If you want to absorb the sights of Paris I don't think you could do any better.
The room showed some signs of wear and doesn't appear to have been updated recently. Very tiny bathroom (toilet and sink), Shower and double sink in a separate area. Also had an exercise bike. Everything worked and the bed was very comfortable. Room service was excellent and the housekeeping and room service staff all were very friendly and accommodating. No problems at all with city/street noise.
April 3, 2016
Rated 5 out of 5 by Verified Reviewer Very welcoming and beautiful hotel
I arrive with my girlfriend for a weekend as it was her birthday. We got welcomed by birthday cake, signed by members of staff card and bottle of vine. It was wonderful and very kind. She felt very special. Hotel was always clean and room attendant professional as everything has been left in perfect condition and state every day. Great food and nice atmosphere. The bedt hotel i ever stay in. Professional and i would definitely come back at some point in my life.
April 1, 2016
Rated 1 out of 5 by consalo1 Time for a facelift
As a 10 year Platinum member - I could not have been more disappointed. There was no upgrade even though I had 2 rooms reserved, including no suite upgrade requested 4 weeks prior. The rooms are tiny and in major need of a remodel, and the small bathroom is worse with the weak water pressure. The lobby is nice, but don't buy a 19.00 euro bottle of water in the cafe. Prices are very high for poor quality. The breakfast is a bunch of canned fruit dumped in bowls, cheap teas, half cups of cappuccino, a bunch of stale and cold breads, and cold quiche that was not edible. The one bright spot is the concierge that is well versed, and very knowledgeable and helpful. The front desk is horrible. With 5 employees I waited 25 minutes just for change. They seem incapable of doing anything but one small item at a time. The hallways and carpet are old and stained. There is no coffee maker, and you are asked to call room service and wait 15 minutes for 2 small cups brought to your room. ( The room service personnel were very nice ) . The hotel resembles a four points on a good day and not what you expect from a Westin. The rooms are tiny and dark, and I am certain the other Starwood options have to be better. This is one hotel that has very little positives except location. Its time to close, remodel, and start over.
March 12, 2016
Rated 5 out of 5 by Ogee Excellent
Front desk staff Gyselle she's excellent she's always there to help!
March 4, 2016