Rated 5 out of 5 by Johhny19 Beautiful Property With a Friendly Staff
I stayed in July 2013 for my birthday. I had a great time, I stayed in the fairways building so it was quieter and more peaceful. When I arrived at the room I noticed a couple of burnt out light bulbs, the staff resolved all of my issues immediately and provided top notch service. THE only thing I didn't like about the property was the packed pool area. It seems that it was not designed to handle the actual amount of people that are in the hotel. (Or when the weather is good people in BC flock to the pools.)
September 4, 2013
Rated 4 out of 5 by Mike Great Hotel, menu misses mark
Menu choices, meal quality and dinner prices were disappointing.
Breakfast was great.
Room was spectacular.
Golf course was not to the standard advertised. Too many blind shots.
August 25, 2013
Rated 5 out of 5 by Lin54 Perfect Getaway
Excellent location, beautiful scenery, nice spacious rooms, friendly staff, good for walks or hikes & excellent golf courses to challenge even the best golfer. Can never get enough of just relaxing on your balcony or the patio with a refreshing drink & taking in the golfers & views you never get tired of seeing.
August 21, 2013
Rated 5 out of 5 by Jim847 Staff extremely helpful
I found the hotel and golf staff to be extremely helpful. This included Saturday night when my wife had a medical emergency. Your valet on staff who is also a paramedic was very helpful as we tried to determine the best course of action. As guests from USA we were not familiar with your medical procedures, but he and the front desk staff quickly helped us in our hour of need. Thank you to all involved!
August 20, 2013
Rated 3 out of 5 by TravelDink Could have been 5 Stars
Beautiful location, beautiful Resort and friendly, helpful staff....They really seemed to care. I think this could have been a 5 star visit but unfortunately we had an issue. Upon arriving to the room we noticed that the carpets were all wet and so we called down to have them check it out. Well come to find out there was an ice block that had formed on the A/C unit in the room. They then had to bring one of those industrial dryers in to our room. Well you can't really have a conversation with that thing going off in the room. After a couple hours they came back because they had to turn up the heat in the room to try to melt the block off from the coils....We'll that didn't work either....They then came back with a propane cylinder with the torch on the end to try to speed up the melting process...after 20 mins of that, the room started to fill with light smoke and it left the room smelling terrible. Maintenance left for a little again and I had to call for room deodorizer as you could imagine what that smelled like. They couldn't move us either as the hotel was booked to 100% capacity. After a few hours they removed the carpet drier and let us be for the night. Even though the whole ordeal was very frustrating, I will say that I really want to go back there and stay again and hope for no issues, as I think we really could have enjoyed that night had we not had all the problems. Plus with two golf courses....I would like to try one of the courses. Please compliment Bryce as he was an amazing Maintenance Tech and he was really trying to fix the problem but he was up against such a stubborn block of ice...He was doomed =) At checkout I believe I heard the front desk saying they were going to take the room out of service to go repair the issues.
July 23, 2013
Rated 3 out of 5 by Jersica Beautiful Views
We stayed here for the second time in a few years. It's a beautiful hotel, but only if you get a room with a golf/mountain view. Otherwise you overlook a noisy valet/waterfall and half constructed buildings. We originally reserved a golf course view, but upon seeing we were using our SPG points, the hotel staff moved us across the hall to a lesser view. We were unsuccessful with our request for them to honor our booking, stating it was not possible because it was a different rate and could not be booked and the hotel was overbooked. They did move us on the second night to a 1 bedroom suite, but still there was no view. It was very disappointing. The hotel has a great lounge and breakfast was good. I would skip the Sunday night pasta buffet though. It wasn't worth it. The pool is completely unapproachable. It is full of neighborhood families and children all day long. You can't get near it.
July 23, 2013
Rated 5 out of 5 by Gerry63 Great 7-night Stay
This was my second stay here - first time 2 years ago. It is consistently excellent in terms of rooms, service, staff, and dining. A beautiful location.
Special praise goes to the front desk and bell staff for doing a huge favour for us upon check-in.
July 22, 2013
Rated 5 out of 5 by Gateway No time for golf
Very nice hotel , pool area is laid out well with tiered lounging levels . Walked some of the Valley Course , I'd get a cart for a round . Suite upgrade was very nice .
July 21, 2013
Rated 5 out of 5 by MM14 Excellent Staff And Tremendous Value
Breathtaking views, new facilities, great spa and restaurants with excellent food. If you are using points you will not find a better value and if you are paying it is still a great value. I hope to return soon!
July 4, 2013
Rated 5 out of 5 by DoubleU Great hotel
Incredible resort. Favourite spot on the island.
June 24, 2013
Rated 2 out of 5 by Verified Reviewer Horrible Booking Experience
Check your SPG offers before you do anything. Just wasted 2 hours trying to modify my booking to use a SPG offer. Not possible. Forced to pay an upgrade fee that, in the end, the Westin would not honour. No availably, I was told. Untrue. I am able to book a new reservation with the offer right now online. Dishonest, horrible service.
June 14, 2013
Rated 4 out of 5 by LadyDi Great place, service so so
This is really a beautiful hotel, however, we had 2 special requests and neither was met. We were asked if we wanted early check in when we booked and because we were golfing said yes. The plan was to check in at 1:30, change and head to golf...no can do. We also requested a room with a view, we overlooked the garbage bins of the sports bar...
June 12, 2013
Rated 5 out of 5 by DONNA THIS HOTEL IS SIMPLY AN OASIS
My husband and I just spent 6 glorious days at the Westin Bear Mt. Resort, and it was one of the very best experiences we've had as owners with Starwood! The property Manager Francis is so accommodating, we were upgraded to a beautiful suite in the Clubhouse. The staff is so friendly and just can't do enough to make your stay memorable, and we plan to return for 2 weeks in September.
June 8, 2013
Rated 5 out of 5 by JiminSeattle Absolutely Fabulous Hotel
Spent 3 nights over the Memorial Day weekend at the Westin Bear Mountain. What a superb facility in a spectacular location. The rooms are like small apartments (at least ours was) and the staff over-the-top accommodating. The bar is wonderful and the restaurant a good value for a resort. Though it is outside of Victoria, it is perfect for visiting downtown as well as the Butchart Gardens. Not a single complaint!!!
May 29, 2013
Rated 5 out of 5 by Titus2010 SPG friendly
Was surprised to be upgraded to a king suite that was perfect for the kids to run around in.
Worth paying the resort fees hence; Excellent amenities like self serve laundry, wi-fi, free calls etc...
Staff very friendly, resourceful and polite
May 11, 2013
Rated 5 out of 5 by Stephen88 This is a great golf resort
This hotel is located right on the golf courses, which makes it very convenient to just drop off and pick up the golf bags at the front entrance when checking in and after checking out. Golf bags will be ready on the power carts when your game starts.
Both the Mountain Course and Valley Course are very challenging with beautifully layout. The hotel itself has very hugh sized room with balcony and kitchenwares.
April 1, 2013
Rated 5 out of 5 by islandboy WOW
I have been in many Starwood hotels around the world but the Westin Bear Mountain is very special. The location of this hotel among the pine trees with a view of the ocean makes you think of Shangri La. The staff is attentive , the rooms are spacious and well appointed and there is a a variety of great dining locations. Give it a try as I have many times.
March 29, 2013
Rated 3 out of 5 by Mary30528 Nice atmosphere.
I liked the atmosphere in the Resort. The rooms was quite large and clean. I did find the room to be on the cool side.
March 27, 2013
Rated 3 out of 5 by Jowane21 Avoid the Faiways Building
We decided to go to the Resort for a last minute romantic getaway. Got a room in the Fairways building, the room look nice, we are having a great time. We tried to go have dinner to the Master Lounge where we were completely ignored by the staff for 10 minutes. After sitting at a table for more than 10 minutes, we finally got up and left. We mentioned the situation to the gentleman at the Front Desk who apologized, saying it was St. Patrick's day, they were a little bit more busy then usual. Not my problem, have more staff on. We ended up in Jack's pub, next to some drunks drinking green beer, screaming while playing darts. Not so much of the romance we were expecting.
We went back to our room, went to sleep and got woken up at midnight by our windows in our room whistling so loudly, we couldn't sleep... I had to call the front desk to ask to change room, at 1:00 am, let me tell you, it is very unpleasant, annoying and I couldn't fall back asleep. I am sure he staff knows those windows make an awful lot of noise, the hotel was empty, it's stormy out, why not put us in a nice quiet room?
While I planned a romantic getaways, it turned out to be a sleepless night... When we checked out, I mentioned it to the young man at the desk, he didn't seem to care so much. I feel like I've been robbed. Spending hundreds of dollars to not sleep is a luxury I can't afford. I am extremely disappointed and I won't be referring the hotel to anyone...
On a positive note, the golf course was amazing!! :)
March 18, 2013
Rated 4 out of 5 by Nickledanddimed Beautiful rooms
We have stayed at Bear Mountain Resort several times for the Play and Stay package. The rooms are beautiful, and extremely clean, but I found they have cut back on some of the "complimentary" services without telling us. When we checked in for golf, we were asked if we wanted a bucket of balls for the driving range. We agreed, as, in the past, this was always included with your green fees. However, our invoice included an additional $14.16, which I can only assume was the cost of the bucket of balls. We were not told this at the time, as we would not have bothered, as we only wanted to hit a few. The golf carts no longer have complimentary tees, or water provided. Again, not a big deal, but we were expecting to have water, so didn't take any with us. Our GPS did not work properly either, as the holes were all out of order. We had some water from our room, and I read the sign to say this water was complimentary, but our final invoice included a charge of $6 for the refreshment centre. I understand the need for cutbacks, but feel costs should be a lot more apparent, especially for a hotel of this class. It only came to an additional $21 total, but it seems we were being nickle and dimed to death.
March 11, 2013
Rated 5 out of 5 by steve58 Great Location
This is a very nice hotel with a great setting.
February 27, 2013
Rated 3 out of 5 by spirt12 Stay just okay
Room had burnt out light bulbs, very low lighting. TV was fuzzy on all stations. Restrauant Itallian (fine dinning) in main building was very overpriced (to be expected) and food quality was lacking. We ordered a seafood pasta (very little pasta with cabbage filler undreneath, two scallops two prawns and a little bit of shaved salmon ....
February 12, 2013
Rated 5 out of 5 by Paul777 Ahhhh
Wish I could live here forever! Everything was magnificent. Thank you!
February 11, 2013
Rated 4 out of 5 by JK47 Consistent upgrades at the hotel
I have stayed here numerous times. While the hotel is located a fair distance from downtown Victoria, if you need the space and are okay with a commute, it is a pretty good place to stay. They have been extremely consistent with upgrades to full suites on almost every stay I have had.
February 3, 2013
Rated 5 out of 5 by FamilyTravellerToo Family friendly
I have visited here a several times over the last few years. The rooms are very nice. As I have visited with a brother's family there are seven or eight of us and we try to book adjoining rooms. The staff has accommodated this request every time. With Platinum one of the rooms has always been upgraded to a suite. The children love the pool. We plan to return.
January 20, 2013
Rated 5 out of 5 by Happycustomer12 Great value
This resort is one of our favourites and we always enjoy staying here.
January 20, 2013
Rated 5 out of 5 by Northern50 First Class in Every Way!!
I welcome the opportunity to provide a review of our recent stay at the Westin Bear Mountain. Every aspect of our stay was perfect. It started with check in where I waited for a couple of minutes, but was offered a bottle of water by one of the door staff. Then we were upgraded to a golf course view room in the main building with a beautiful balcony and view. Next was the day I went golfing and the staff were incredible. It started with a quick cup of coffee for the two of us which they did not charge us for in the restaurant...just saying are you staying at the hotel...do not worry about the cost. Golfing was amazing and staff catered to my every need. The course was the best (and I have played hundreds of courses all over the world) course I have ever played. Next was diner at the restaurant for my sister-in-law whose birthday it was, her husband and three children. My nephew is cannot eat glutten or dairy products. The staff paid special attention to make sure he got the food he could eat and even made him his own pizza with glutten free crust. It made his day and he ate every piece despite being only 5. Finally, we took our nieces and nephew for a swim in the outdoor pool which was a complete treat for them and the staff were just so nice. Every staff we met made us feel special and accomodated any and all requests.
I just wanted to say a big thank you to everyone at the Westin Bear Mountain on behalf of my wife and I as well as three very happy 3, 5 and 7 year olds!!!
January 3, 2013
Rated 5 out of 5 by Jboy604 Charming place
The hotel facility is excellent including all aspects of the room we enjoyed. Front desk staff were very good on arrival and departure including concierge service. Restaurant staff also very good. We are not golfers but could see that the hotel provides excellent accommodation for those who do.
December 31, 2012
Rated 5 out of 5 by horton Christmas at Bear Mtn
Winter or summer this hotel has great facilities and is situated in a beautiful location. We were so impressed with the staff and special attention we received. The front desk staff was particularly helpful when one of our daughters checked in and found her credit card had been compromised. Our family loved the facilities, gym & pool and especially the cleanliness of the rooms & public areas. We will be back!
December 29, 2012
Rated 5 out of 5 by Verified Reviewer Poor Service
As an SPG member I was disappointed with the service I received in a number of categories.
When we checked in the desk clerk "tricked" us into accepting a room in the Fairway Lodge because it would be "quieter". ON THE CONTRARY, the hallways were always noisy with people leaving their doors open allowing dishwashing noise and kids noise and yelling at kids noise interupting our sleep every night we were there.
The units are really time share units with us having a large and spacious lock-off unit, BUT THAT IS NOT WHAT WE WANTED. I have RA and it meant difficult walking to and from the main hotel.
THE HOUSEKEEPING WAS VERY POOR.
One day the maid did not come until very late afternoon and on a 2nd day did not show up at all.
We asked for 1 KING on our web reservation and got 2 small queens. The resort was very far from full and there is no excuse for the desk clerk ignoring our request. Perhaps he didn't think we were good enough to stay in the main hotel.
Overall, we were disappointed in what is a high rated hotel.
By the way, we resent being charged a "resort fee" for services we never used.
December 29, 2012