Rated 5 out of 5 by JPS58 Great Hotel - Great People!
Everyone at The Westin was fantastic! Very accommodating and naturally friendly. Beautiful hotel. One suggestion when you book a room: ask for ocean view...
The wait staff at the restaurant could not be more pleasant and efficient. Juan was particularly helpful and friendly; really enjoyed meeting and talking to him. Meryl was also great at her job; they both represented the Hotel in an exceptional manner.
April 5, 2014
Rated 2 out of 5 by Traveler284ghfskk Overcharged and Manager would not call back
I booked with a rate that included parking. The manager let me know I had to park in Valet instead of Self-Park to get Parking covered. After checking out I was erroneously chrarged $120 ($40/night x3). I called twice and was told both times the manager would call back.
Be careful of the overcharging and lack of customer service to fix it.
March 31, 2014
Rated 1 out of 5 by hhhhh Doesn't deserve the Westin brand
Old hotel. Recently remodeled superficially. Bathrooms remain 1970s-style (with a few new fixtures). Workspace reminds very 1980s - no/few power outlets reachable from desk.
Summary: I cannot understand how this hotel met the criteria for the Westin brand. It feels like a Sheraton.
I hadn't been to San Diego in years. Consequently, I don't know the local hotels. I asked my assistant to book me at the Westin to save time on researching hotel. Unfortunately, my belief that Westin was a safe choice was absolutely wrong.
What a regret!
Service and staff and food were all completely acceptable.
March 21, 2014
Rated 5 out of 5 by BVarg weekend retreat
really enjoyed staying this weekend, the staff was very courteous and helpful, it was nice that they offer late check out without us having to ask for it. hotel is very central to all the activities we wanted to see and do.
March 24, 2014
Rated 5 out of 5 by Brian36 Always a pleasure
I've stayed at this hotel numerous times, and it's always a great experience. The front desk knows how to provide excellent service.
January 7, 2012
Rated 5 out of 5 by Campos64 Great views
Although I was only staying one night at the Westin-SD, it was a very pleasurable experience. Located in downtown San Diego, my room gave me a breathtaking view of San Diego bay and the San Diego skyline. The room was spacious, clean, and met my every expectation. I'd like to single out one desk clerk employee - Melissa - who actually remembered my birthday from a day earlier. The entire staff was excellent and I would, without hesitation, recommend this hotel.
December 22, 2011
Rated 3 out of 5 by LeslieDS unimpressed
never have I stayed at a Hotel where I was told NO so many times in my 1 night stay.
i parked in the building's self park only to find out later it isn't affiliated with the hotel & they only offer valet and could not validate my self parking.
i am only a gold SPG member, but am usually given free internet. when i asked about it, i was again told no.
then i asked for a late checkout (1 hour later than posted) and again was told NO.
Finding the actual parking and entrance for this property was also a challenge. the street address & entrance are around the corner from one another with no clear sienage. and the facet that many of the streets are one way make it even more challenging to access.
When needing a San Diego hotel in the future, I will not stay here again, I will locate another Starwood property.
March 6, 2012
Rated 3 out of 5 by JIP7 Go green??
The card provided suggesting to go green offers an incentive for doing so. I placed the card on my door knob and was surprised to find out after the fact that this means no one even enters the room to make the bed or pick up dirty linen. Perhaps I read it wrong, but I thought it just meant that bed linen and towels would not be replaced. I fail to see how NOT making the bed or tidying the room helps to make the world a greener place. So I would suggest you consider making the door hanger instructions (and what to expect) more clear for your guests. I also did not receive the incentive offered for the inconvenience I experienced. Quite disappointing overall.
May 14, 2012