Rated 4 out of 5 by Peter3 Nice Hotel in Napa
This was a great hotel to stay at for the long MLK weekend, for me and my fiancee. The room was spacious and luxurious, and within walking distance to Oxbow market. The valet parking was also a nice touch! Only downside about this hotel is that it is not in downtown (where most of the dining and hanging out spots are), but it is within walking distance. Also, the gym was smaller than what I was expecting, and there is no separate spa for massages.
January 23, 2013
Rated 5 out of 5 by Vanessa28 Wonderful stay
My husband and I stayed here for our anniversary and we had a wonderful weekend. The staff was very friendly, the room was very clean. The bed was extremely comfortable and the shower was amazing as well. Michael (front desk), Shawn (valet), and Jesus (room service) were all very friendly and made our visit to Napa even better by recommending local spots to visit. We had a great time :)
August 30, 2013
Rated 5 out of 5 by Robber Par excellance
Westin excellence in all aspects.
October 22, 2013
Rated 5 out of 5 by BillN Meets high expectations
This top hotel is withing walking distance of everything downtown Napa has to offer. We enjoyed a spacious well appointment suite looking out onto the planted back side; front rooms might not be quite as special, but there would be a view of the wine train station and the center of town a few blocks beyond. The restaurant is definitely gourmet quality, but it does not take itself overly seriously and is fairly priced relative to the experience.
April 9, 2013
Rated 3 out of 5 by SF111 Not up to usual Westin standards
Primary complaint has to do with lack of attention to maintenance: towels were worn thin, and strings were hanging from edges; drapes torn; broken switch on bedside lamp; bulbs in light over table burned out.
Other complaint: cafe understaffed. It took more than 30 minutes from the time we placed our orders until our "express lunches" were served.
September 14, 2013
Rated 3 out of 5 by csp0714 Thoughts
Was disappointed with the lack of daily newspaper, lack of TOILET PAPER (had to call TWO, separate days for a simple necessity), no shower caps. Did not receive any preferential treatment, whatsoever. Room was VERY NOISY from rooms next door, poor soundproofing. Loved the wine tasting, lovely, special treat. Front bellman were very nice, warm smiles. Housekeeping was generally rather unfriendly. Surprised no turn down service, as well.
June 6, 2013
Rated 4 out of 5 by Christoph Fine Westin, a walk from Downtown Napa
This is a fine hotel that I instantly disliked. The property is in good condition and service was great but I was put off by the colour scheme and our suite was rather dark - we had a kind of inverse corner room/suite. The food was great and the daily mini wine-tasting in the evening was a nice touch.
September 26, 2013
Rated 3 out of 5 by Ustwo Hotel is convenient to downtown old town Napa.
Not great. Arrived in town early, let the front desk know that we were in town, the said they would give us a call on our cell when ready, and would have the maids make up our room next. No call, 2 1/2 hours later, checked back, not ready. Would get ready right away, now 2:30, sat in bar for 40 minutes, no call to our cell. Went to desk, gave us a room, previously requested a quiet room not overlooking the pool, but that is what we were given, Back to the front desk, they gave us another room, but they must have been unaware that a convention in the garden, just below our room. was going on that night from 6 to 9 PM, was very noisy. Did not appreciate the mold still on the ceiling and walls in the shower area, pretty gross for a Westin. The toilet ran slow too. Overall, we were not impressed, and will not return to that particular Westin Verasa.
April 26, 2013
Rated 5 out of 5 by Ronnythebear This hotel was amazing!
My wife and I went here for our honeymoon and I wish we could have stayed longer. We had nothing planned and the concierge planned an entire day for us. She even informed the restaurant we were on our honeymoon. The grounds are beautiful with a fantastic saltwater pool and HUGE hot tub. I cant say enough about this hotel!
September 18, 2013
Rated 5 out of 5 by Mark222 Great property in downtown Napa
This new property is beautifully designed and has great amenities, plus it's dog friendly! I'll definitely stay at this Westin again.
October 13, 2013
Rated 3 out of 5 by Ronald62 Napa dissapointed
Dissapointed by this hotel. Love the Westin chain, however this time the internet in the room almost non-existent, very slow. Nothing that could be done, they said. Very noisy, just above the valet. Heard same from others with room near the pool. Got the morning yogurt dropped on my pants and jacket by the waiter. all in all, wished I stayed elsewhere, even expensive rates for a monday-friday stay. Time to look at a new chain. sorry.
November 9, 2012
Rated 5 out of 5 by RaiderRic Business meeting turned into vacation!
My wife and I attended an industry conference the first week of June at the Westin Verasa Napa. The meeting was fine, but the service at the hotel and the attention by the courteous staff was memorable. Being a long time SPG member, I have come to expect this from Westin/Starwood properties, but I thought I would drop a line and report that we had a great stay in Napa and will (have already!) recommend the Verasa Napa to our friends!
June 8, 2012
Rated 5 out of 5 by FLAero52 Great hotel for Napa stay
I stayed in a 2 bedroom suite. It was fabulous. Best beds ever! Clean, nicely decorated. Great shower, robes, towels.
The gym was clean and had great equipment. I used it every day that I was there. I highly recommend this hotel.
October 4, 2013
Rated 4 out of 5 by zhanna Pretty hotel but needs help.
Stayed at the hotel for only one night. We took my in-laws to Napa as a bday present. Booked 2 rooms. In-laws room was fab, ours was lacking. We were missing water and kleenex in our room. There was a HUGE tire stain on our bed sheet. The thermostat kept reseting every hour or so. Construction noise was annoying across the street. Hotel was unable to provide us with a crib for our baby.
The hotel itself was very nice. The jacuzzi is good size, the pool was very nice but a bit small. There were a lot of kids in both jacuzzi and the pool at all times. It wasn't a problem for us as we were traveling with a baby but i can see how that would annoy kidless travelers. The staff were very friendly and accommodating. When we go back to napa i'm not opposed to giving this hotel another shot but would definitely look around particularly if we are traveling kidless.
July 9, 2012
Rated 5 out of 5 by KnightLady Perfect Napa location
This was the perfect location for visiting Napa. You can walk to downtown and also to the wine train. Easy to reach hundreds of wineries from either Hwy 29 or Silverado.
October 7, 2013
Rated 2 out of 5 by reneem Rooms are nice good location but lots of issues
This hotel has a ton of potential, great location, rooms are spacious and nicely done, beds are comfortable. Issues were pool area was filthy, used towels and beer cans were everywhere. Hallways leading to room was also very dirty, carpets needed cleaning and food from the night prior was left out all day. Showers were at times luke warm, we could not get our room higher than 61 degrees. We did not get a room we requested.
January 4, 2013
Rated 5 out of 5 by Eleven Excellent Staff!
Good hotel, great rooms and excellent staff! Can't say enough about the staff...friendly, helpful, timely, off-the-charts! Matt made great recommendations for what to see in the area. The hotel is within walking distance of many restaurants and they will shuttle you to any of them in the evening, Most rooms don't have a view, but were comfortable, clean and nicely decorated. I would stay again just because of the staff!
April 14, 2013
Rated 5 out of 5 by MarathonBob A marathoners review
Awesome! From the moment we pulled into the property, we were treated like special guests. The valet attendant was attentive and took great care of our belongings and car. The young lady who assisted us at the front desk was “Outstanding”! She confirmed our stay and took the time to ask what our visit was for. When I informed her it was for the Napa Marathon, she was very supportive and reassuring. She went on to explain about the Starwood program and she was so convincing, we signed up. Then came the room! It was a beautiful two bedroom room with a full kitchen. It had a wonderful deck overlooking the pool area. It suited our needs to the max. We then asked for a 4am wake-up call which came right on time and they offered right then to pull our car up front so it would be ready. I must say that I am a humble person, but my stay at the Hotel made me feel like Royalty!
March 6, 2012
Rated 5 out of 5 by BurgPDX My Error - They resolved!
I want to thank the Westin staff for going above and beyond. I screwed up on the reservation and booked March instead of February, oh did I mention it was Valentine's weekend and President's weekend. They were over booked for the weekend when we arrived on Thursday, they checked us in for Thursday and said we will check back and give you a room as they come available (hopefully they do). Not 5 minutes are getting to our room they had Friday night available, and Friday afternoon they called while we were out and about and said we have Saturday for you! Wow, just an amazing staff to help us in our time of need. I was very thankful, this was my first Valentine's day married and this very easily could have been a bad situation. My wife thought it was hilarious (thankfully, although I am not in-charge of hotel bookings anymore) and the staff was wonderful and always helpful.
February 18, 2013
Rated 5 out of 5 by LJPWEP An Exceptional Hotel and Restaurant
The service at the hotel was exceptional. Everyone was very friendly and helpful. They recognized us as SPG gold members and upgraded us to a two bedroom suite, which was lovely, well furnished, with 12 foot high ceilings, & over 1000 sq. feet. And best of all was the La Toque Restaurant, which we rate as the best of the best in Napa Valley. In addition, the daily hors d'oeuvres & wine tasting were most enjoyable.
August 18, 2012
Rated 4 out of 5 by ManuN Great service, great location
We stayed at the Westin for three nights and very much enjoyed the experience. The staff is EXTRMEELY friendly and very helpful. Everyone would greet you when arriving or leaving for the day, the valet would ask if you needed directions anywhere whenever they brought your car, and everyone was always smiling. Every evening at 5PM they do a ‘wine tasting’ with a light appetizer. This was a fun and unexpected addition to the hotel, but do not expect a grand tasting or gourmet appetizer. That said, it was a fun reason to get out of the room and mingle with other hotel guests. The rooms were very clean and decorated very nicely. The pool area is gorgeous and well maintained. The hotel was a very short walk from the Ox Bow Market and Downtown, which was an added bonus. We had a fantastic trip and would recommend anyone looking to stay in downtown Napa to consider this property.
August 26, 2012
Rated 4 out of 5 by Waiting Good time
My husband and I went for a couple of nights during the 2012 holiday season. We had a good time. The room was large and clean and the staff was friendly and helpful. Our only complaint was that went we checked out we had to wait a VERY long time for our car (they are valet only) - people who came out after us had their cars brought before. If the the hotel is going to be valet only, they need a better system.
December 31, 2012
Rated 5 out of 5 by tmills91 A Must Visit
Loved this hotel, has a small lodge type feel. Rooms were very big and the mini kitchens come in handy for chilling some vino or picking up snacks from your day wine tasting.
Excellent upgrade for Platinum guests as well as some passes to visit some very good boutique wineries. Check out Etude, you wont be sorry.
The kids can have a great time year round with a heated pool and hot tub that stays open late.
February 3, 2012
Rated 4 out of 5 Service has improved
I have always enjoyed the rooms at this hotel and the meeting facilities are great. I have visited this hotel twice a year for the last four years. The valet and bell boy desk were very helpful this visit. The bartender/bar manager(Bobby) made our visit particularly better this time. He made recommendations on great restaurants and provided better more personal service than our group has ever received.
May 9, 2013
Rated 5 out of 5 by santri1969 Very central and modern Napa property
Stayed at the Westin Napa - got upgraded to a 2 bedroom suite courtesy my ambassador, great helpful staff, gym and very central to downtown Napa. Really liked it and we will be back - highly recommended.
September 27, 2013
Rated 3 out of 5 by harris44 Housekeeping
Housekeeping needs new management (not staff). On one day we left our room at 8:00 am and returned at 5:00 to prepare for the evening. Our room had not been made up yet. The enxt day we had an afternoon wedding to attend so we asked that the room be made up EARLY. We were gone for the morning and returned at 1:00 pm and of course the room was not made up.
This is unacceptable Westin service.
June 19, 2013
Rated 4 out of 5 by Don46 Needs a little TLC
I had made reservations for myself and some friends for two nights, our room was ready on time but our friends was not ready until 4:45pm. A cheese platter and wine was ordered by our friends daughter for our arrival but was not delivered until the next day after many conversations with the hotel staff. After a day of wine tasting we returned to find our room cleaned but again our friends room was not.
January 3, 2013
Rated 3 out of 5 by garyj Beware room 2094
My wife and I used points for a five night stay. We were not pleased with room 2094.Not much larger than a broom closet.
Looking at the evacuation plan on the door, this is possibly the smallest room in the whole hotel. We do not believe a Gold member using points should be stuck in such a room. The room put a damper on the whole stay and minimized what otherwise would have been an enjoyable five days.
October 31, 2012
Rated 5 out of 5 by Whiskeyboy11 Great repeat experience
This is the 2nd year we've stayed here with friends. Garth, at the Bank Bar, immediately remembered us and made us feel at home. The valet staff is amazing and immediately brings your car when they see you. The property is wonderful, close to several restaurants, the market, and an easy drive to the wineries. We are looking forward to returning next year and receiving the warm welcome from Garth again!
October 3, 2012
Rated 5 out of 5 Extremely welcoming staff at the Verasa
besides all the positive goodness, My wife and I were really impressed with how overly welcoming the staff was from the valet/bell boys the reception and the restaurants/bar was. We really liked walking distance of the location, being close to the farmers markets and 5 minutes from downtown where a good choice of the restaurants and shops where. This was the best experience we've had at Westin Verasa.
August 3, 2012