Rated 4 out of 5 by Dee1313 Stuck in the ADA Room
I understand that it was a holiday weekend - July 4th. I also understand that the hotel was booked for the weekend. But had I known that our only room option would be in the ADA room (modified for wheelchair accessability), I would have booked at another hotel. No tub or counter space for 2 girls. and the entire bathroom floor would get completely soaked with each shower. Just not what I wanted for the weekend.
July 5, 2016
Rated 4 out of 5 by Taggy253 Good hotel
Westin Verasa Napa is probably among the better hotels in Napa, but on the wrong side of the main road passing through Napa. Staff is generally friendly but not overly helpful as they seem to be preoccupied with their things whatever it might be. Service in the restaurant is rather slow and breakfast selections are rather limited. Rooms are generously sized and well kept, which is a clear plus.
July 2, 2016
Rated 5 out of 5 by Sharanl Could not have been more impressed with this hotel.
This was the best hotel experience my wife and I have ever had! Excellent in all aspects. The service, facilities, and staff all combine to exceed your expectations. The room had a very spacious lay out so you got a feeling of comfort and luxury. The best part - The staff was so thoughtful they wished us for our wedding anniversary with champagne, card and chocolates! Thank you so much for making our special 5th wedding anniversary that much more special.
June 2, 2016
Rated 1 out of 5 by ExSPGfan Deceitful and unaccommodating
I have been an SPG member for 10 years and a SPG Amex card holder since 2008. As a result of my experience with this hotel, I will never stay in another SPG hotel. I will be converting all my points from SPG and cancelling my SPG credit card.
May 5, 2016
Rated 5 out of 5 by AmyNicole13 Loved it!
Great center location for walking to good food and the wine train. Spacious, comfy room with a bed we didn't want to get out of. Great breakfast in the lobby restaurant. Big, luxurious chairs by the pool protected from wind and views of public.
April 21, 2016
Rated 5 out of 5 by Hebert5 40th Birthday Party
The Westin in Napa was perfect for a couples trip. The ambiance was fun, the staff was wonderful, and the rooms were very large and comfortable. Excellent experience.
April 10, 2016
Rated 1 out of 5 by mmarcus Bad time Share!
If you have ever stayed in am SPG time share property in Florida then you know what I am referring to.
It was extraordinarily underwhelming!!! The furniture in the room was worn out a few years ago. I had a premium suite and I found NOTHING premium about it. I didn't realize we had another couple joining us. If you sat in the living room all you heard were the people in the next room. It sounded like they were in the same room with us. It was the only thing that drowned out thw screaming children in the pool.
The towels were worn out. I thought the maid had left her cleaning rags in the room and then I realized she couldn't have because that would have required her to clean. The housekeeping is non-existent
The Bank restaurant is a HUGE disapppintment. They are woefully understaffed once you finally get seated you have to ask for clean dishes. I am guessing they don't have a dishwasher. This was one of the worst experiences I have had in Westin restaurant. Its just filthy. If it was just an isolated incident then I might give them a pass. It was every day.
I am surprised at the rates vs the lack of amenities. I love SPG properties and this isn't one of them!!! It is a huge disappointment.
February 17, 2016
Rated 4 out of 5 by BeckyfromNashville Balentine the Concierge MAKES this hotel
The facilities are great - it's nice. Both rooms we had had a problem with the heating/air being the same throughout the room. I had two nights through a charity auction I purchased, and then I had two other reservations. Balentine was AMAZING - he helped us get all the multiple reservations joined, helped us get car service from the airport and back to the airport, and was just generally the most helpful concierge I've ever encountered. AMAZING trip. We will be back.
February 8, 2016