Rated 3 out of 5 by LoyaltyIsNumber1Thing Platinum? We don't really care.
If I am rating an organization that takes part in a loyalty program, my entire rating focuses on how they handle their end of that program, for I have satisfied the requirements of it on my end. What can you do for the most loyal customers? That is the business that SPG should be in but all too often, they are not. Was it a nice hotel? Was the staff nice? Was the room nice? Uh, yeah, it's not a Four Points, its a Westin in a major city, it kind of better be nice. As an SPG member I expect to at least have a room on an SPG floor. Didn't happen. As a Platinum member I expect to have a room on the Club Floor. Didn't happen. As a Platinum member I expect to be able to have my choice as to where I can eat breakfast in regards to the lobby restaurant or the lounge. Didn't happen. I really don't feel like having to argue with the front desk to have certain charges that are actually Platinum benefits removed from my bill. Platinum? Be careful, ask questions when you check in. Make sure you know what you can and can't do here because this hotel doesn't hold their most loyal customers in high regard.
Also, flying in to Munich in the AM on a weekday? Have fun in traffic on the way to the hotel if your taking a bus or cab or private car. Expect a long slow ride.
April 16, 2015
Rated 5 out of 5 by Michu1234 Very comfortable beds
Hotel guarantees you great sleep. Spacious and well equipped bathroom. You may also enjoy nice view of the city.
March 30, 2015
Rated 1 out of 5 by mdfrankfurt15 decent place but No SPG benefits
Rooms are clean and nicely done but in my three stays so far they don't recognize you as platinum.
No upgrades (can I use a conference room for 1 hour, NO). the club lounge is ok but food can be improved to other WESTIN we are used to.
February 1, 2015
Rated 5 out of 5 by imran71 sheikh Imran
Everything was just perfect
January 6, 2015
Rated 3 out of 5 by AxAn Nice Bavarian restaurant
Food is nice at the Bavarian restaurant and breakfast in the clubrooms is good with nice staff, but there is no club/lounge feeling with comfy seating and soft lights....the junior suite is not really a wholesome experience.
December 5, 2014
Rated 5 out of 5 by Mike Westin Grand in Munich
Indeed a 'grand' hotel. High quality all the way around - lobby, bar, work-out room, clean, bedroom, bathroom and helpful staff. Highly recommend this hotel
November 13, 2014
Rated 5 out of 5 by Firechicken The hotel's rooms are amazing !
The entire hotel experience was excellent from check in to departure. The rooms were spacious, comfortable and quiet. The bathroom was spectacular especially with the waterfall shower head. The hotel made our stay that much more enjoyable knowing you were returning to a place offering home comfort type setting.
October 30, 2014
Rated 5 out of 5 by Budjudy Great hotel.
Exceeded all our expectations, food and staff very helpful. Rooms spacious with beautiful views.
October 16, 2014