Rated 3 out of 5 by slowservice Slowservice
We booked two room for a weekend and arrived at 4pm. We were told one of the rooms are not ready and were made to wait 40 mins for it to be ready. Once ready, we requested the bell boy to send the luggages to our room. It was about 20 mins later and yet the luggages are not sent to our room. I went to the front desk and found out that my luggage was sitting there with no one to attend to until I started raising my voice for it to be sent over.
On the other hand, the reception staff who was performing the room check-ins were efficient and friendly. Overall a good hotel with great facilities but housekeeping and baggage services needs improvement.
March 7, 2014
Rated 4 out of 5 by Lea1 Beautiful but noisy resort
We stayed in the suite overlooking the Water. The suite was lovely, although it lacked in the final finish. A great annoyance was the confusing signposting outside our door - which caused people to try to open our door or ring the bell at all times. The information about hotel facilities was a little scarce. The balcony and view was amazing. The grounds were appealing, though we missed tranquility desperately! There was constant music from the pool-bar, noise from an ongoing renovation and noise from special events in the evening. The staff were generally adequately serviceminded. The place in general was well suited for families with children.
February 23, 2014
Rated 4 out of 5 by masataniyan Wine was Good!
Morning sparkling Wine service was good. In addition, I drank white, red wine, but was the select that and it was cheap but was good.I feld good holiday.Thank you.
March 4, 2014
Rated 1 out of 5 by Mikesmith902 Unsatisfactory experience all round
Check in (after 6 hours travel delay) experience was poor, with check in agent trying to insist that the booking excluded breakfast, and after 10 seconds of discussion, agreeing that the rate would include breakfast!
Breakfast quality and diversity poor.
Room cleanliness poor (hairs in the bathroom, and bed sheets)
General enthusiasm of staff not great (except for one trainee who went out of his way to provide good customer service)
Check out - was informed that my bill was automatically deducted from the credit card, even though I wanted to pay by cash, etc..
Expected better service quality from this resort
February 23, 2014
Rated 4 out of 5 by shadyblues Great Hotel for Holiday
It was a great expernice to stay out here. As a platium member you don't have club lounge. But you surely get a upgrade, over all the place is great to stay and enjoy.
March 1, 2014
Rated 4 out of 5 by Wanderworld Good points and suggested improvements.
Overall, the friendly staff try hard to please, and welcome advice for possible improvements.
The location, gardens, pools and scenery are spectacular and the Malaysian dancers at special meals are a delight.
Charges for use of wifi in rooms are much too high, and there should be air conditioning in at least a few public rooms, as good as it is in the lovely bedrooms.
Nice Malaysian meals which can be brought to your rooms, and good transport around the site.
February 27, 2014
Rated 5 out of 5 by petzi44 Perfect Holiday
We stayed at the hotel for 7 nights. First we were not satisfied with our room, but we could change to another one without any circumstances. The staff was very helpful and courteous. The pools are great and although they are playing some music it is not annoying. It's enough place for everybody and you can really relax at the pool and on the beach. The beach is nice and lonely.
Breakfast has a wide range. Food and beverages which are provided at Splash, Tide and Taste are delicious, sometimes you have to wait for your orders a little longer (@Tide).
24h fitness is cool and the free Wifi is ok. Sometimes the connection didn't work or broke up, but it was free.
All in all a nearly perfect stay! We will be back!
January 28, 2014
Rated 4 out of 5 by Cafiene Visit for the Spa
I have mixed feelings for the Westin Langkawi, I stayed 4 nights. Its almost as if the staff eases into you - had I been there for just 2 nights my experience would not have been redeemed.
THe rooms and the hotel are a little dated and wear and tear is visible.
Saving Grace - Outstanding Spa and Service!
February 18, 2014