Rated 5 out of 5 by SP2652 Very nice facility, responsive staff, great location
I spent two nights at the hotel and was greeted warmly and my SPG status recognized. While I was not able to use a Suite Nights upgrade for the stay I was put on the Club Floor. The staff were very responsive. Nice fresh facility and quiet rooms.
The Club breakfast left a lot to be desired.
Great location near many shops and restaurants.
April 13, 2014
Rated 4 out of 5 by MayberryJune A good business class hotel
Visited for a bit of R and R. If you're looking for a resort property (poolside waitstaff, on-site golf, tennis, etc) this is not the place, but it was fine for our purposes. Staff very nice and accommodating. Good workout room. Great location - lots of great restaurants, shopping, etc in the area. Plenty of free parking which is a major plus. Shula's 347 is $$$ but worth it.
Very clean but worn looking hotel, mainly because of carpet stains in halls, outside meeting space, and in rooms. Pool is much smaller that it looks in pictures but quite nice.
The only pieces of constructive criticism I would offer would be 1) housekeeping improvement. We were overlooked the first day (though front desk rectified when we asked late afternoon) Ensuing days housekeeping left dirty dishes and empty coffee cups in room, a (complimentary) robe disappeared and we were afraid we would be charged for it (again, front desk was accommodating when alerted) and clothes were left unfolded on chairs/floors. Maybe that's just the rule/norm here so no real inconvenience and 2) Club Level Room enhancement - limited hours with food and cocktail choices mediocre at best. The free water and sodas were wonderful, however.
Overall, a decent value.
April 11, 2014
Rated 5 out of 5 by Grimmelle Monthly get away
everything was great as usual
March 31, 2014
Rated 3 out of 5 by 10izboy Disappointing
Nice hotel but not particularly guest friendly. tried to get a beer in the bar at 11:10 at night, could not do it, nor could I get one anywhere in hotel.
Breakfast in the lounge looked great but all I wanted and had time for was a cup of tea to go. Every fancy tea imaginable was available but not good old fashioned black tea. The server offered to go down stairs to get some but I did not have time.
March 25, 2014
Rated 5 out of 5 by JoJoOnTheGo Great property with friendly staff
This was my first stay at this property. I typically stay at one of the older Lake Mary hotels when there for business. I am glad that I made the change. The prperty is bright, fresh and new. The rooms are lovely.
The fitness center is excellent! It is very well-equipped! The business center needs some work---only one of the three computers was working, the printer did not work, the computers are small and slow, they need to put in a copier.
March 23, 2014
Rated 2 out of 5 by PJ22 Check In
I had stayed here before and was so impressed. So, I brought my family back this time and reserved two rooms. Even though we arrived early, we were able to get one of the rooms early at 1:00 P.M. We were extremely disappointed having to wait until 5:00 P.M. to get access to the other room. This was only because my son-in-law went down at 3:30 and finally at 5:00 again. We had requested the rooms be close to one another. One was on third floor and the other was on the sixth floor. Did not chose to use the pool as it was a disgusting green. An evening meal at Shula's was delightful however! Considering we left at 4:50 AM the next morning to catch a flight - a 5:00 PM check is unacceptable. We moved hotels to be closer to the airport. What a big mistake and disappointment!!
February 23, 2014
Rated 5 out of 5 by Eloise53 This hotel gives excellent service& has great features
This hotel has great features & customer service.
March 17, 2014
Rated 5 out of 5 by TRD1 Great stay
Good accommodations, nice breakfast buffet, great workout facility and pool
March 16, 2014