Rated 4 out of 5 by znn786 Great Location
Very nice hotel, located north of and away from the bustle of Orlando. Close proximity to many restaurants and I4 so you can go anywhere reasonably quickly.
Friendly staff, decent gym. Shula's 347 grill located on premises.
February 17, 2014
Rated 3 out of 5 by LoriG This hotel has potential to be better.
During my recent 2 night stay, I found 2 elliptical machines in the fitness center whose touch screens were not working properly. I gave up and then went to a treadmill whose audio was not working. I finally found a treadmill that worked. There were no workout towels and it was clear the machines and floor area were in need of cleaning. There were also not handi-wipes to allow for cleaning of machines before and after use (this is commonly offered in many hotel chains). A little later in the morning I headed to the Executive Lounge to find there was no coffee, no granola, no spoons, and little fruit. The breakfast time frame is clearly not a good time to run out of food supplies.
I believe this is a very nice property with welcoming staff and can be an even better, all around experience for guests if more attention is paid to the details. On a positive note, I certainly appreciated the courtesy shuttle to my nearby office.
January 26, 2014
Rated 5 out of 5 by TPS100 Family Dinner
This is my Orlando home away from home!
We had a family dinner in the overflow room at Shula's. The room is lovely, and the service and food were excellent! On a very busy night, all of our needs were met! Thank you so much!
February 10, 2014
Rated 5 out of 5 by TheEmu Such a bargain for a brand new Westin!
This hotel is in a great business location. A quiet getaway, but it's immediately off I-4, a 20-30 minute direct drive to the attractions if you're staying for leisure.
The restaurant is fantastic, the rooms are just right, and the staff is very professional.
December 30, 2011
Rated 1 out of 5 by Amye0118 Housekeeping Needs Assistance
Upon arrival for a 13 day stay, our bed was made however, the bottom sheet and pillow case was dirty. I called for Housekeeping to come and clean. I came back to the room and the sheets had not been changed! I called for Management. Mgmt came and apologized, He had the sheets changed asap. After being gone all day toward the end of our trip, we came back our Room about 5 pm and OUR ROOM was NOT CLEANED No clean towels, bed in array, Very disappointing. I would have expected more from this Hotel. Also, the Pool never had any towels, the water in the workout room never works, and an Act of Congress to get any food or drinks while lounging at the Pool.
July 12, 2013
Rated 3 out of 5 by stacy1106 great hotel but a few things need improvement
We stayed one night and i love the Westin but this trip was not the normal westin service we have come to expect. Sunday evening i called for room service for Monday morning. I confirmed my order twice for coffee service and breakfast for my daughter. At 6:30 am MOnday morning no one showed up. I called downstaris and they said they did not have my order. When it finally came up 45 minutes later it was wrong and it took 3 more phone calls to fix it. I just needed my coffee and that was very aggravating as we needed to be somewhere at 8.
January 21, 2014
Rated 5 out of 5 by ajack267 This Hotel is quiet
Everyone was pleasant and wanted to make sure I was comfortable. It was very quiet. The only thing I would recommend is in the vending machine location, maybe put in more lights. It is really dark in there and is why is the only selection for a soft drink is Coke? Do people drink Dr. Pepper in Florida? I was busy studying for a course I took down there, however, when I go back I plan ahead and schedule better and make this trip a vacation instead of business.
December 15, 2013
Rated 5 out of 5 by Duval904 No room for improvement
From the moment I entered the staff made me feel like family. Jason hand picked a room based on my needs and as an avid traveler, this personal touch exceeded any other hotel experience! The room was perfect. Superb view of the fun and exciting area right across the street. Awesome hotel at at a fabulous location. Room amenities are high tech and modern. Although there was a big event at the hotel as well, I didn't feel slighted or lost in the crowd. The layout of the hotel allowed easy maneuvering without encountering the crowd. Very well thought out design in the lobby. Lastly....I am still dreaming about that dream bed!
August 12, 2013
Rated 5 out of 5 by FunTimes2 AWESOME Weekend Getaway
My husband & I LOVE this hotel. It's 20 minutes from where we live & we getaway to it at least once a month. We live in the "country" so getting away & relaxing is awesome. The staff is wonderful.
We LOVE Shula's, the restaurant.
We've also been holding our annual Christmas party & overnight stay for our employees at this hotel going on 3 years now. Looking forward to doing it again this year.
Again, this hotel is wonderful & we recommend it to anyone & everyone that needs a place to stay.
December 9, 2013
Rated 5 out of 5 by SPGPLATINUMCHICAGO Perfect Hotel in All Aspects
I have had many stays at this property in the past several years, and each has been outstanding. The entire staff/associates from the GM down are professional, friendly and very accomodating.
The property itself is highly appealing, both physically and aestheticaly. It is located on an extensive nature trail.
The fitness center is first rate, as is the pool and surrounding areas. There is a club lounge, which provides an excellent array for breakfast.
In addition, there is A Shula's restaurant in the hotel - with great quality, variety, reasonable pricing, and fine staff.
I look forward to many more stays here.
October 21, 2011
Rated 5 out of 5 by Cicero Doug
Outstanding value and highly recommend this hotel. Lots of free parking, spacious room with very comfortable bed, close to I-4 for easy access, many name brand restaurants in area, and excellent value for upscale room. Plan to book this location again.
January 26, 2014
Rated 2 out of 5 by Holiday Not up to Westin standards
Checked in, long walk to my room, opened door with key card and surprised to find the room was occupied. Last month we were the first breakfast customers and the Shula's eating area had not been cleaned from the night before. Not up to Westin standards.
August 5, 2012
Rated 5 out of 5 by Cicero Outstanding hotel in features, staff, and value
Starting with the front desk, everyone was friendly, outgoing, and helpful. Room was a corner room and never heard another guest in the hall or adjacent rooms. Plan to stay here again when when in the Orlando North area. Excellent shopping and restaurants within 3 miles. Free parking with sufficient spaces and night lighting. Truly an outstanding value.
January 22, 2014
Rated 1 out of 5 by Parker19 This hotel's cconference services
If holding a conference I would not recommend this site. The manager of the conference/catering services was extremely rude to our instructor and interrupted our class many times often in the middle of her lectures to lodge a complaint from another group. I suggest she take some customer service courses to learn how to handle complaints and at least wait until a break to speak to the instructor!
January 20, 2014
Rated 5 out of 5 by AHLJ Pet friendly a plus for a above average hotel.
Out of several hotels in the area of our stay we chose Westin because it was pet friendly.
The facility was above average and we would definetly return.
The rate for the room was a good value and no extra charges for the pet.
December 9, 2013
Rated 1 out of 5 by Victor Bad experience
Checked in to Westin, Lake Mary on 19th Nov 2013. Was informed that as a SPG Platinum guest, I was able to access the Executive Lounge.
Tried to enter the Lounge and my card was not working. Went down to Front Desk (1st time) to get my card reactivated for Lounge access.
Tried 2nd time to access the Lounge and it was still not working. Went down to Front Desk (2nd time) to get my card reactivated for Lounge access.
Tried 3rd time to access the Lounge and it was still not working. Inform Front Desk of disappointment and nothing was done.
Executive Lounge staff was updated and promised to look into this issue and also update Hotel Management about it.
The next day, I tried to access the Lounge again but still it was not working.
Not sure what happened but obviously my feedback was not heard and no action taken to resolve the issue.
November 20, 2013
Rated 5 out of 5 by Jlev77 This hotel has excellent staff
Each staff member that I came in contact with awesome. Jason was very friendly as well as the young lady that checked me out.
December 9, 2013
Rated 4 out of 5 by Pjamela Answered all my needs!
Close to Sanford airport. Transportation provided from and to airport AND outside amenities allowed us to shop, dine and see a movie within walking distance. LOVE that there are caution flashers one can activate to let cars know pedestrians are crossing at night!
January 20, 2014
Rated 5 out of 5 by WAZ14 Only one "complaint"
When I checked in, I was given a coupon for a free drink with an entree at Shula's. I was a very late check-in and had no interest. In the morning, a promotional sound bite announced the availability of breakfast at Shula's. I checked out and asked whether my coupon would do me any good at breakfast. Your front desk attendant said she thought it might get me a free juice or coffee. It turns out it did not. I asked the Shula's waitress to honor the coupon in some way. She checked with her manager, and he would not honor it, saying it was a dinner-only coupon (even though I spent $18 on my breakfast food). Maybe so, but you should work out a clearer arrangement with them, because their lack of grace ends up unfairly reflecting on the Westin, and you deserve better.
October 1, 2013
Rated 5 out of 5 by deck22 SHULAS
Shulas happy hour is clearly the best. The food was awesome and the staff was great. We really enjoyed our stay.
January 19, 2014
Rated 5 out of 5 by Rye1761 Best Ever!
Found this hotel on a "pet friendly properties" website, as I never travel without my Jack Russell Terrier. This place is terrific. Upscale all the way, and no pet charges! The service is exemplary, have stayed at more exclusive facilities that don't measure up to the Westin.
Shula's 347 Grille, attached, is the happy hour to end all happy hours, $3.47 for each appetizer, including steak tips, $3.47 for a generous wine pour, or 3 glasses for $10! Will definitely stay here again, may make it a destination, as we love the surrounding area.
August 23, 2012
Rated 2 out of 5 by Traveler Orlando North
. The website was not user friendly on two occasions when trying to book . Called the property direct and the reservationist was helpful. Upon arrival- no staff at the entrance, although front desk clerk was cordial. Club Lounge was less than well appointed, but staff was pleasant. Shula's 347 is fine as a very casual mid level facility, but needs to be explained better on the website to avoid disappointment. Overall, the stay was less than anticipated given Westin's usual excellent product and standards.
January 22, 2013
Rated 3 out of 5 by Casey88 Very thin Walls
The room and all the normal expectations of a nice hotel were met, but the way that a drunk guest was handled could have been better. A party was thrown downstairs and I assume this man was an attendee of said party, but was yelling and cursing in the hallways around midnight. Security was called and let him into his room, but unfortunately this room was adjacent to ours... We could hear everything he was doing in his drunken state, which kept me and my girlfriend up for hours on end. Yelling and screaming was not handled to our satisfaction.
I understand that a hotel cannot control it's guests from being loud, but to the extent of which we had to deal with it was unacceptable to anyone.
December 16, 2013
Rated 5 out of 5 by Misty77 Great Hotel
This hotel is very convenient to Lake Mary area and to the Orlando-Sanford Airport. Beautiful property and friendly staff.
January 13, 2014
Rated 5 out of 5 by PKGrimm Nice Hotel Close to Airport
Stayed here New Years Day for one night before flying out of Orlando Sanford Airport. Westin hotels never disappoint. Parking is easy and the staff were super friendly. Thank goodness the hotel restaurant was open for a late lunch because were starving after driving in from Tampa. Great NY's Day burgers. Comfy room with all the usual amazing Westin amenities. Hotel is close to the 417 bypass around Orlando and other places to shop and eat. Would stay here again.
January 3, 2014
Rated 5 out of 5 by FLA1026 Great hotel and great staff
The Westin Lake Mary is a consistently fantastic hotel for business whether it be solo or conference. They have great conference facilities to accommodate groups of many sizes. For the fitness nut, the gym has great equipment and the local neighborhood has an awesome running trail. The local area has great restaurants within walking distance and amazing shopping is just a brief 20-30 minute drive. This is a nice hotel and highly recommended.
April 8, 2013
Rated 5 out of 5 by chefsanti Five stars all the way
This hotel is by far one of our favorite places to stay at. We originally found you as my best friend lives in Deltona, and we needed a place that was close by when we go to visit her. We have never had a bad experience here, and the hotel is always in pristine condition. This along with the friendliness and professionalism of the staff, makes for a most enjoyable visit each and every time! We'll be back soon! Thank you!
February 1, 2013
Rated 3 out of 5 by johnnyjay 4 star title 3 star features
No signs of valet upon arrival.
Entrance to lobby unattractive and unwelcoming.
Difficult to locate front desk as an agent was not present.
Refridgerator door detached off hinge.
Several hang ups via room phone, acknowledged by front desk but in response had no suggestions.
Late Night Menu food order never arrived.
Staff was friendly and apologetic but seemed unresourceful.
January 7, 2013
Rated 4 out of 5 by ElGuapo97 Great location, excellent service, needs different restaurant
The desk clerks were excellent and kindly accommodated my request for a delayed check-out time. The room was clean and well appointed (except for the drapes, which could use a cleaning). When I first entered the room, I smelled something foul and I later detected that it was actually the smell of the water. If you haven't experienced Florida's water quality issues in the past, this may strike you, unless you have a poor sense of smell. It is absolutely disgusting...even brushing my teeth with it was repulsive. Certainly not the hotel's fault, but perhaps they could invest in a water filtration system? The worst part of the stay, however, was Shula's restaurant. I assume it continues to survive since guests are likely to eat in the hotel, despite its very average - even poor quality of food. I had steak for dinner that was cooked perfectly, but tough as nails...this is not the quality of beef that they claim it is - no way. The side dishes were gross and the breakfast was meh. Not your typical Westin restaurant.
September 10, 2013
Rated 5 out of 5 by Ali1029 Made Business feel like Pleasure
Traveling for business, but I was made so comfortable that it felt like I was traveling for pleasure! Great location, friendly staff, comfortable rooms!
January 8, 2014