Rated 5 out of 5 by Pasl Perfect food and excellent facilities
I found excellent customer service, happy people and great food at Maras restaurant. As soon as you open the hotel doors you can feel a particularly delicious and relaxing smell. VIP lounge is very comfy and they have a very great gym and Spa
** highly recommend **
April 24, 2016
Rated 5 out of 5 by ab4250 Great location, awesome staff
The front desk staff and the breakfast area and bar staff were excellent ,attentive and caring, always looking to make things right.
March 15, 2016
Rated 5 out of 5 by GP728 By far the best hotel in Peru!
For business purposes, I've been traveling to Peru for the last 15 years, and this time I booked the Westin, which is by now the best hotel experience.
January 28, 2016
Rated 5 out of 5 by cquestel AMAZING STAY!
ALL AROUND AMAZING EXPERIENCE!!!
November 23, 2015
Rated 3 out of 5 by DocHarv Beautiful Facility / Management Failures
Having stayed at this hotel for two lengthy visits, I'm convinced that its strengths are amazing - great views, a terrific club lounge, lovely cocktail lounge, terrific restaurant, and a polish that should make other hotels nearby be envious.
Oh, but the service... If you're an SPG elite member expecting a smooth visit, you'll be sorely disappointed. You'll be perplexed as various requests go ignored - or your questions are met with challenges or staff indifference. You might seek something simple - but nothing will be as simple as it seems. When you write management, call downstairs, or follow-up later via email, you'll be surprised that it's YOU that's the problem and that the various issues that you encountered are, frankly, all your fault. You'll wonder what happened to the common adage "the customer is always right". You'd be happy with being 50% right about certain matters - but you'll eventually settle for being wrong every time.
After you leave, you'll feel torn. On the one hand, you'll have seen a property that is beautiful, and you'll have experienced large and comfortable rooms along with (maybe) a club lounge experience rivaling those of more upscale competitors. But, you'll also have a sense that your feedback is not valued, that your follow-up requests are oddly ignored, and that the various service fails you encounter don't have easy fixes or happy solutions. You'll think about explaining more on the Starwood email survey that normally follows your visit. When the survey never arrives (for the first time ever), you'll realize that it's probably not a coincidence.
Is it worth it? If what you value is a surface-deep pleasing aesthetic, then yes. But, just hope that you don't have a need or a problem along the way. As you'll learn, silence, "no", and "sorry" will become a familiar response.
November 18, 2015
Rated 5 out of 5 by Argentino great hotel
great hotel with a really great breakfast and GYm
October 30, 2015
Rated 5 out of 5 by Rory90 Excellent hotel in Lima
First time I stayed at this hotel I found the staff to be somewhat rude. But last few stays have definitely changed my opinion on that! Great for business in Lima, the staff and suites are very accommodating. Overall I would say one of the best hotels in Lima!
October 14, 2015
Rated 5 out of 5 by Maga15 Great facilities, perfect for business
Beautiful and practical rooms, well located, great food and perfect for business.
September 9, 2015