Rated 5 out of 5 by JuanEspa Excelente atención.
Excelente ubicación. Las vista desde el executive club del piso 29 es la mejor de Lima. Fui para mi cumpleaños por 2 noches de vacaciones y la atención que recibí desde la recepción fue muy buena. Gran reconocimiento al huesped SPG,
30 de diciembre de 2013
Rated 5 out of 5 by CremaDeEstrellas The best business hotel in the World
I am a very frequent business traveler. I live in Argentina but work abroad. For the last 4 years, I’ve traveled away from my country from Monday to Friday every week. 50 weeks a year. As a result of this (crazy) life, I’ve known (too) many hotels; some from Starwood, many from other chains. But then my team and I stayed at the Westin Lima continuously for over 1 year.
The Westin Lima is simply the very best business hotel I’ve ever been to. That simple (and that hard to achieve, I suppose).
The infrastructure is amazing. The building is beautiful and functional at the same time. The main lobby works as a very appropriate place for both informal business meetings and social gatherings. The swimming pool is large and very few people use it, so you can swim around with no constraints. The restaurant space is very neatly organized (and the food is great!). The meeting rooms at the Convention Center are just perfect (and even quite luxurious) for business meetings of all type. Plus, there’s the Westin Executive Club at the 29th floor, a very large and beautifully decorated VIP lounge with a great view of the city (and complimentary food!), perfect to work or relax after the day is done. Finally, the rooms are very spacious, comfortable and tastefully decorated, with a Heavenly Bed which prevents you from missing home.
Having said that, infrastructure is great but service is what really makes the Westin Lima so unique. As soon as you enter the hotel, you will feel welcome by its associates. Everyone is so oriented towards service that they really make you feel at home. Personnel have the ability to be extremely professional at all times, but also to make you feel warm. They will let you know in a thousand ways that they are truly glad to have you as a guest. And everyone does it so gracefully that they really show how much they enjoy their work. It’s in every detail… It’s in the welcome greeting you get from the doorman. It’s in the flexibility and kindness of the people at reception, even while accommodating to my frequent changes of schedule. It’s in the chef and the people at the kitchen who would often surprise us with meals where they would cook for us random off-menu dishes. It’s in the bellboys who would set up all my clothes in the wardrobe on Mondays in exactly the same way in which I had left them before checking out the previous Friday, so that I felt I had never actually left. It’s in the people at the Westin Executive Club constantly going the extra mile to serve us better each time.
Although all the staff has been great, a few people have made a very special difference. The Manager at the Westin Executive Club has constantly ensured that we spent our long hours at the WEC comfortably. She has even taken care of my kids on an occasion in which I had a meeting at the hotel and the baby-sitter failed to arrive on time. The Concierge has done everything from finding me spots at the very best restaurants to helping me with my personal travel itineraries. The Chef has ensured that we didn’t get bored with the same menu every day. My Wow Ambassador has made my stays so much nicer through her thoughtful details: leaving fruit, cheese and wine when I checked in, guaranteeing that my room was set up exactly the way I prefer it to be, lending her iPhone to my kids for them to remain entertained, or just receiving my team in the evenings at the Westin Executive Club with a smile and a few minutes of talk to help us unwind from a long day of work.
As you may notice, I’ve become a big fan of the Westin Lima. To me, it’s the very best business hotel in the World. Thanks for everything. You guys rock!
4 de agosto de 2013
Rated 3 out of 5 by MAZETO UNORGANIZATION VERY EXPENSIVE
I WAS WITH MY FAMILY. THE PRICE IN THIS PROPERTY IS TERRIBLY EXPENSIVE. SO I WANTED TO BE IN THE SPA WITH A MASSAGE AND THEY WANTED TO CHARGE ME $170US$ PLUS MY FAMILY, IT IS RIDICULOUS. NO BENEFITS IN THE POOL FOR PLATINUM MEMBERS. SOME TIMES I BELIEVE THAT TO BE A PLATINUM MEMBER IS SO STRESSING AND THAT YOU BEG FOR EVERYTHING THAT I JUST DO NOT BELIEVE. I AM GOING TO NYC AND BOSTON IN 2 WEEKS I WANT TO SEE HOW I WILL BE TREATED.I WILL STAY BOTH STAYS AT MERIDIEN IN USA. HOPE TO HAVE NO STRESS.
4 de noviembre de 2011
Rated 5 out of 5 by BCGuy2014 Terrific stay
Our stay at the Westin Lima last month was exceptional. A fantastic way to wrap up a long travel adventure. We knew little of the town - had no idea of areas to visit, sights to see or restaurants/bars to enjoy. The concierge staff - in particular, Steven - were incredibly helpful. On Day One, in fact, he took the time to explain the hotel's location and how to traverse the city fully. We were likely only checked in for mere minutes when our entire trip was planned - and reservations made without any effort on our part. We would return again to the property - without a moment's hesitation - because of the incredible service.
11 de marzo de 2014
Rated 5 out of 5 by Myrna10 Quiet luxury. This hotel did everything to perfection.
From the moment we arrived we were greeted by the professional team at the front desk we knew we were in for a treat. The hotel is a tower with beautiful designs, great views , but most important exceptional service from everyone on staff. Bravo!
18 de febrero de 2014
Rated 5 out of 5 by IYIarv Gorgeous Hotel
Upon checkin my SPG status was immediately recognized and I was given a Suite upgrade without having to ask. I love when hotels take the time (especially on personal vacations) to leave a card and a custom treat for platinum guests welcoming our arrival upon entering the room. It doesn't take much effort in my opinion to do this and it goes a long way from my perspective as a guest.
The room, lounge, spa, and lobby were all beautiful and very modern. Next time I am in Lima I will stay here again without hesitation.
28 de enero de 2014
Rated 5 out of 5 by John2016 Simpy the best hotel I have ever stayed in
This hotel is simpy the best hotel I have ever stayed in. Everything was brilliant and staff, like wow they were fantastic.
22 de enero de 2014
Rated 5 out of 5 by Oibaf I love this place
I go to Lima twice a month for business, and I have to say I always enjoy my stays at the Westin. The service is outstanding, there is a very good restaurant in the hotel (Maras), a nice gym and a great pool.
The staff, specially at the executive lounge, always exceed my expectations, and the platinum SPG status always gets me a very nice upgrade to their great rooms.
15 de enero de 2014