Rated 4 out of 5 by roc1 Feb Stay
excellent service throughout; Melissa at front desk was really good on arrival.
On our 2nd day we were stuck in elevator for 10+ minutes when power went out; there was no emergency light so we were in total blackness; the emergency bell did not work either.
As I have a tracheostomy I could not call but my wife who is claustrophobic shouted and fortunately as we were between floors 3 & 4, the young lady in business centre heard her and called for help.This young woman was also really nice to us when we got out of elevator.
We were rescues after a flashlight was lowered to us which reduced my wife's fear.
Bruno the Manager on duty was very good and really apologetic about the incident.
We really enjoyed our stay otherwise but have a couple of recommendations;
1) engineering should check all elevators to ensure emergency lights/bells/telephones work , on a regular basis
February 26, 2015
Rated 5 out of 5 by GL0ST4R Great guest relations especially at executive club
Great room with great view. Facilities are by far the best in Lima, and location is great for business traveler if you need to travel across the city. Food is also great at Maras. Spa and Gym is good enough.
Service level was consistent and superb especially in the club. Cynthia (guest relations manager at the club) was the one whom I trusted the most over my 2 week stay there: what I value is how the hotel manages problems of its guests timely and properly.
Definitely would choose this hotel again. Strong recommendation for biz traveller.
August 26, 2013
Rated 5 out of 5 by IRELANDSMAN TALL SLENDER--ELEGANT
We have had 3 great days in this very fine hotel staying in a luxurious suite on 28th floor.
The EXEC lounge is dramatically beautiful.
Concierge is so discreet and professional.
This is a very fine hotel clearly with a great General Manger at the helm.
Maras delighted us with its food in a fine dining style however there are definite service issues that need to be given attention as well as not being able to get VERY COLD sparkling water as it is not held in a fridge.
More training is required with some staff.
No one appeared to be in charge in Maras---at no stage did any member of management come to our table and see if dinner was being enjoyed..
In the Exec lounge the HOT food at breakfast is very disappointing--small issue clearly fixed with imagination.
I look forward to returning and strongly recommend
January 21, 2013
Rated 5 out of 5 by vitonyc The best hotel in Lima
The Westin Lima Hotel is great!..their Top Hotel Staff makes you feel welcome and important at the same time...Johanna from "Express services" made my stay very comfortable by helping me with minor problems that were solved immediately...my spacious and elegant room had great views of modern Lima and the executive lounge,Restaurant,Spa and swimming pool are worth the visit...I will definitely come back.
April 17, 2013
Rated 5 out of 5 by ArgConsultant A place were you can feel at home
I have spent a long season at the Westin Lima for business purpose. In all of these months I have felt at home like never before at any hotel.
A special mention to the staff at the Executive Center, which really make the difference by offering 101% of themselves to make the most for guests.
No doubt where I'll be staying the next time I am flying to Lima!
July 15, 2013
Rated 5 out of 5 by VeryGoodPointsStacey Elegant Business Hotel
The Westin Lima is a great hotel and one of the nicer Westin Hotels I've been to. The hotel is very modern, offers a few restaurants and bar, has a Westin Executive Club with large bar and breakfast, snacks and dinner/happy hour. It's open all day which is great if you need to work.
The rooms are clean and large. SPG recognition is great - I was upgraded two levels to a one-bedroom suite. The bathroom had a waterfall shower and a separate tub, which is very nice. The room is modern and in great shape.
The staff is friendly and helpful, but many don't speak a lot of English...so it helps to know a little Spanish. Front desk, concierge, etc.. all speak English well.
I really enjoyed the hotel and would stay again.
December 29, 2014
Rated 5 out of 5 by torontonianPlatinum Best customer service
amazing hotel with unbeatable customer service
February 17, 2015
Rated 5 out of 5 by Spoonley Christmas Day stay.
We stayed over Christmas Day 2014 and the service was every bit as good as I would expect on a busy working day. Beautiful, comfortable room and very helpful service in the bar and restaurant. Particular note also of the very professional Concierge team who managed to secure a late Christmas dinner booking for us at one of Lima's top dining locations and also handled several transport requests swiftly and acurately.
This is a top standard hotel in every way but the quality of its staff in particular make it stand out.
December 30, 2014