Rated 4 out of 5 by Verified Reviewer Reponsive Service Staff
I like to put in Special Thanks to Jayesh Kapadne from the Westin Mumbai Garden City. He was attentive, very polite and had a great deal of attention to details. Always prompt to attend to my requests. Jayesh is also proactive and forward thinking, he takes initiative and remembers my preference on room settings.
Thank you for your efforts Jayesh!
August 14, 2016
Rated 5 out of 5 by Mikecky Excellent Customer Service
It is with great pleasure that I write to applaud your Guest Relations Manager - Ms Reshma Godbole & her team for the great service I received.
I accidentally damaged my shoes during my stay. Went to the concierge to enquire about cobbler service and was attended by Ms Reshma. Sensing my urgency & predicament as it was my only pair of working shoes at the time, she immediately provided solutions. She called the carpentry department to ask if they can assist, enquired the nearby mall for repair shop which was none. Taking ownership, she assured me the shoe will be fixed by that evening. Her resourcefulness & confidence in handling the matter puts me at ease. To my surprise, my shoe was fixed and waiting outside my room merely 2hrs later! I was absolutely astonished & impressed! Ms Reshma & her colleagues have definitely saved my day!
I am looking forward to my future stay and can always trust that with such valuable staff like Ms Reshma and her team, Westin Mumbai Garden City will definitely live up to its reputation and wish it all the very best in its future endeavors.
June 17, 2016
Rated 5 out of 5 by MKRdxb1 Best hotel in the area!
There is no other better hotel in the area and I was pleasantly surprised to receive excellent service. The hotel is very well maintained and spg recognition was really good! I was upgraded to a suite though I had to push a little.
April 11, 2016
Rated 5 out of 5 by AMINKAZI centrally located Highly recommended
The Hotel is centrally located on the western express highway. The Indian restaurant Kangan serves Scrumptious delicacies.
March 23, 2016
Rated 4 out of 5 by Aliens1982 Excellent Room but check in / out process slow
I traveled with my colleague to Mumbai from Hong Kong.
I have ordered the 1 pick up service from Airport to Hotel, However, the hotel sent 2 cars and counted me 2 pick up services.
The staffs at the lobby offered me a very warm welcome. But the check-in took a bit too long for us, more than 20 mins.
The upgraded room for me was excellent. That's nice and big, most importantly it's clean.
The breakfast was very nice!
Check-out service was slow too. The bill was mixed up with my colleague's room. I think that need to be improved to prevent wasting time of the waiting guess.
February 21, 2016
Rated 4 out of 5 by Dougy Westin Mumbai Garden's, excellent choice
Had a very good 4 week stay at the Mumbai Westin Garden, excellent hotel for an extended business stay in the area. Staff in particular were excellent making you feel welcome at all times. So much so I have decided to return in two weeks time for a six week stay.
January 30, 2016
Rated 5 out of 5 by Bob017 Wonderful Service
I really enjoy the hospitality and service I have received from the staff at the Westin. I always feel comfortable and taken care of. I thank the staff for doing such a fine job from opening the door, servicing the room, laundry, work out, spa, front desk, and especially the restaurants on the 18th and Prego.
January 9, 2016
Rated 4 out of 5 by Dhi2607 Laundry Issue
Damage to clothes in laundry
December 23, 2015