Rated 5 out of 5 by klarson Simply Stunning
Upon check-in I was immediately upgraded to the most stunning suite, with a private balcony and dipping pool overlooking the gorgeous ocean. Great dinners, great breakfast. Also, the pools are amazing!
April 23, 2015
Rated 5 out of 5 by Nguyen18 Solid Westin
Had a great 3 night stay. Joy was great at check in and was very friendly and helpful. Concierge was extremely helpful when it came to booking excursions and transportation (James bond island tour and Langkawi ferry). Staff was great and super responsive to setting up sofa bed request.
Solid steam room and sauna facilities and platinum recognition was on point.
The only downside is that it's far from patont beach / other popular tourist areas, but that wasn't such a big deal for us.
April 21, 2015
Rated 5 out of 5 by DannySingapore Fantastic Getaway
We have had a phenomenal stay at your resort - from the upgrade upon Check-in (both rooms), the attentiveness from Masami on the first few days & then Akiko who went out of her way to make this stay special - we want to say thank you. The food was extremely good - Richard has done a wonderful job managing F&B - we really enjoyed the Thai Food at Eest; Romsai gave us perfect service every night. My daughter had blast at the Kids club & pool & we found little reason to leave the resort, everything was so well attended too. I highly recommend the Westin - you will see us again soon - thank you for making our holiday memorable
April 12, 2015
Rated 4 out of 5 by Regulus An unforgettable experience
I and my fiancée were visiting here for our pre-wedding trip. We had booked two night just to check whether it is a good place for our wedding in the coming Nov. We had sent email and asked for the details of the wedding package before arrival. Emmy, the Sales Manager, greeted us in the hotel lobby during our check-in. After having a welcome drink and short discussion, we found that Emmy is a very caring person. With her help, we had a chance to check out almost all the room type in the resort. They keep the hardware in good shape and offer a lot of choice on the venue for wedding. Emmy had also upgraded our room to suite, which is way too big for our expectation. We love the balcony on our second floor which is a great place to enjoy our day when the pools start getting crowded but of cause we want to stay in their horizon pool forever where also have a bar next to the pool .The hotel itself is quite close to Phuket town. It only took us 20 mins to drive there and there are a lot of thing to see in the little town. The only disappoint here is the dinning. We were staying here in the weekday and they only have night buffet starting in Friday and throughout the weekend. Therefore we didn’t have much chance to get a taste on their food.
I definitely recommend this resort to couples who look for a quiet and relax getaway and already told my friends they must spend two days here in their next visit.
April 5, 2015
Rated 1 out of 5 by Ram2 Worst and Unfriendly - Poor Service
The Hotel is just getting good booking and always over crowded mainly because of its locations and facilities available.
I see the staff unfriendly in many occasions and they simply don't care at address any issues highlighted. I had many discomforts and I can't write down all. If at all they do care for improving something do call to listen to me.
April 4, 2015
Rated 4 out of 5 by Niko85 Amazing views, cozy pools
Imported sand on the beach;
Polluted sea water;
Hotel buildings stand on the height differences which make whole scenery very picturesque;
Sincerely benevolent personnel;
Tiny gym, good cardio zone, no barbells only dumbbells and that's all
March 28, 2015
Rated 4 out of 5 by NottingHillBeast Excellent SPG hotel
Great Westin about 45 mins from HKT with some stunning pool vistas, attentive staff who genuinely care. When I was ill they all checked the next day even the guy who drove the buggy to get me home. Very hilly so expect to take a buggy everywhere or test your calf muscles.
February 9, 2015
Rated 5 out of 5 by RODNEY17 Impressed with the GM - exceeded expectations but be aware remote
There is a great deal to like about this resort - and an elephant in the room !
The overwhelming negative is of course is its location -it is unquestionably remote for access to the main tourists strips of the island in terms of restaurants, shopping, attractions, the airport etc. Expect to lose up to an hour each way to visit Karon or Patong beaches. To avoid being exposed to the island's notorious taxi/tuk tuk mafia fare regimes, hire a car or you may feel stranded ( hotel valet parking is free!).
The remoteness and cliff side structure of the hotel does however have its positives for couples seeking a refuge- it is not a resort which would seem attractive to families with teens or young children and hence there is an adult sanctuary ambiance to the resort.
Turning to the positives there are many. The well appointed large rooms are modern affording sensational views from the floor to ceiling windows and furnished individual terraces and are maintained with punctual and efficient housekeeping. Real long life milk is provided with the coffee machine. Endless supplies of bottled complimentary drinking water is supplied.
The expansive attractive grounds and diversity of the three infinity style pool options all with views together with easy direct beach access will give you over a stay of more than a few days much to enjoy and explore. Not once over many days we were challenged in finding pool side lounges to enjoy. I particularly liked the "no reserve" lounge rule!
Service was Thai smile at its best at every venue - from reception, golf cart drivers, restaurants and pool side.
It was one of the first resorts I have seen a hotel GM so often and active - every morning and and evening Janet would be observed introducing herself to guests and seeking input. Truly impressive. Over 6 days at the Sheraton Krabi in a prior stay the GM was AWOL.
If you are a Platinum Starwood member, the amenities and recognition are superb including an elevated breakfast experience in a separate restaurant and in a pleasurable first at a Thai resort for me served with Champagne! A thorough delight and wonderful start to each day. Other recognition includes complimentary drinks and canapés at Splash bar between 5.00pm and 7.00pm.
January 6, 2015