Rated 5 out of 5 by Cus1974 Superb rooms and great service
I've stayed at the Westin on numerous occasions and each time the rooms and service have been exempelary. During my last visit, I felt a little unwell, so decided to use room service for evening dining. Every single meal that I ordered was delivered swiftly and the quality, taste and presentation was exceptional. The guest experience manager, Joao, made me feel very welcome. I look forward to my next stay at the Westin!
August 13, 2013
Rated 4 out of 5 by abass3 overview
My stay was for 2 weeks.
Positives are staff (namely-Rebecca front desk,Julian (Qba),Jaoe (f desk) Ricky (hotel pickup) Sue (Qba).all refer to me by name and v helpful n friendly.
Hotel generally superb facilities - I would recommend hotel on the above list.
Negatives.Food.Qba signature steak very poor-would not order again nor recommend eating there (service very good)..
Breakfast ok but layout confusing with toast/bread very long way/time from main buffet-strange! good juice selection.Again-good staff.
Very difficult to get taxi-other hotels have huge advantage over this issue and could influence my future plans.
December 23, 2013
Rated 5 out of 5 by ANZLRR Thank you Westin Xiamen
It was just another great stay with Westin Xiamen for holiday. Thank you Emi and all staffs at lounge!!
October 7, 2013
Rated 5 out of 5 by Miami13 Attentive lounge staff, Responsive Guest manager
I spent two evenings having hor'dourves in the club lounge. The attentive staff were well trained to serve everybody like a VIP. They bring wine, food, drink, that is anything available, to your table at your request. They even remembered the newspaper I read one morning and automatically bring the same newspaper to me the next morning when I visited the lounge for breakfast. I had the best lounge experience at this Westin, than any other Westin club lounge I had ever visited. I also appreciated the personal attention guest manager extended to me when he escorted me to my upgraded suite and showcased the room to me.
March 4, 2013
Rated 5 out of 5 by schmidt8202 Beyond Expectations
I stayed for 6 nights in the middle of July. The service was outstanding. I had gifts that needed to be wrapped and the concierge, Kevin, was more than accommodating. Every staff member was very cordial and pleasant to deal with. A switch in my room for my shades didn't work properly my first night and a technician came and fixed it within ten minutes. The level of service was just top notch, the room was spacious and felt like home away from home. Definitely a 5-star hotel all the way around and I look forward to staying again on my next trip!
July 17, 2013
Rated 5 out of 5 by MXglobe Nice stay
Our first trip to Xiamen, naturally picked the spg property, given the fact that we have never been disappointed with the westin brand in europe/north American. The staff was very friendly, Jeremy from guest relationship followed up w us attentively from transportation to providing rather useful guides about the city and hotel as a whole. We loved the westin lounge as well, all staff there were super friendly and helpfully. Make us felling at home. Room was clean enought, but we just loved the heavenly bed, definitely will come back again !
June 13, 2013
Rated 5 out of 5 by Ken20 Consistent Excellence
As a frequent traveler, it is always a pleasure to know what to expect and count upon when visiting a hotel. The Westin Xiamen is one of the few properties that shows consistent excellence in managing the details that provide a truly unique and enjoyable stay. The staff is well trained, personable and worries about details that others do not (e.g. on a recent very early check-out that they knew I was going to have, they prepared a ‘Go Bag’ of coffee and some items for breakfast without asking). This is one of my favorite hotels in the world.
March 2, 2013
Rated 3 out of 5 by Ray12345 Good and Bad experience
Appreciated hotel's help to arrange a meeting room for our meeting after the normal open time.
1. Swimming pool has someone smoking just besides the pool, but the staff didn't stop them immediately !! How could we swim in a inner pool with bad air ??
2. For Platinum, the staff promise to send a welcome fruit, but it never shows up.
3. for the meeting room , staff didn't do their best to arrange for us (3 Platinum member) at the beginning. And need us to double check again to get the necessary support we need.
June 22, 2013
Rated 5 out of 5 by ANZLRR Just another pleasant stay
Undoubtedly, it was just another pleasant stay with the hotel and its wonderful staffs!!
Emi, Feya, Yolana, Rebecca, Alexandra and all, thank you and I look forward to meeting you again soon!!
December 22, 2013
Rated 5 out of 5 by YTC331 Excellence guest experiences
thanks to the wonderful attention and prompt attention by the hotel managers and staffs, staying at Westin Xiamen has always been a pleasure.
December 25, 2013
Rated 5 out of 5 by Beef Great staff, especially Executive Lounge
1. Great staff and hospitality - special thanks to staff in the Executive Lounge to provide all-rounded attentiveness and best service. The team in the executive club is probably the most efficient and friendly team I have encountered in SPG hotels.
2. Great SPG member executive lounge
3. Good location for biz
4. only got upgraded to an oversized Grand Executive Room but not a suite. Well that’s nice too but the policy should be best available room at check-in (i.e. Standard Suites which was available at the time)
January 23, 2013
Rated 5 out of 5 by GUlanf Good Place to stay
The Westin Xiamen has been a great base for the business trip to Xiamen. The Staff is very professional and supported me perfectly when I had a problem to solve and where very friendly. The two restaurants I visited, the QBA ands Zen5es, offer great food and service aswell.
I can recommend this hotel in every sense and will come back when I'm coming to Xiamen.
November 14, 2013
Rated 5 out of 5 by BrittaDK A prefect hotel in Xiamen
I had the pleasure of staying at The Westin Xiamen on my last trip to China - and I can warmly recommend the hotel.
The staff and surroundings make you feel at home - the hospitality is amazing. I already look forward to my next visit to Xiamen, and my stay will for sure be at The Westin Hotel.
November 27, 2013
Rated 5 out of 5 by GNLH Impressing Service
I must say that I was impressed by the service at my latest stay at the Xiamen Westin Hotel.
The hotel pick up service informed me about the delay of my connecting fligth from Beijing to Xiamen at the arrival of my overseas flight to Beijing. So I could react promptly. What also impressed me was that after my last visit I filled in the hotels feed-back survey where I was very positive and included some tips for improvements. I got the feeling that the feed-back was really acknowledged and taken care of and I got a thank you letter and some fruits sent to my room. Those small actions showed to me that the Managment and staff are doing an effort in making the customer feel he/she is well taken care of. Needless to say that the stay was excellent.
I can see this is a strong and a dedicated team working doing all they can to satisfy the customer.
August 22, 2013
Rated 5 out of 5 by JoleneT Excellent layout with great amenities and facilities
My hotel stay was simply perfect with super comfy bed, great in-room amenities and excellent service from hotel staff.
My only feedback is for the hotel to improve in its food quality, predominantly the breakfast buffet spread.
November 27, 2013
Rated 2 out of 5 by FTCh small room
I tried to stay in Xiamen Westin every two three week in the past two year.. But, they arranged a small room this week made me very unconformtable specially I got inquired on my shoulder and hand. I hit my chair and bed often. There is less than one meter from table to bed, it is not 5 star standrad at all. Very Disaoppinted.
October 25, 2013
Rated 5 out of 5 by 3010 excellent service
On a business (self) + holiday (family). The well trained staff spares no effort to make our stay very comfortable, pleasant and most memorable.
Will come back again, when opportunity permits.
November 19, 2013
Rated 5 out of 5 by john1006 Only place to stay in Xiamen
I spend 100 + nights a year in hotels in China. Whenever I travel to Xiamen The Westin is the only choice. All of the employees are great and rooms are well appointed. Look for Joao and he can point you in the right direction no matter what you are looking for
October 30, 2013
Rated 5 out of 5 by 1flyingdog Dont Miss This Hotel in Xiamen
The hotel was very convenient for the airport. The pick up service was excellent, and the girls look stunning dressed in horse riding outfits.
The hotel standard was excellent, the rooms were well equipped and great attention to detail.
The executive lounge was very comfortable, and the view at night great. The staff were more than helpful, and showed initiative.
Will definately come back
January 9, 2013
Rated 2 out of 5 by frequentspg Staff did not prevent customers smoking at indoor swimming pool
I am a platium spg member and stayed at spg hotels all over the world. Westin Xiamen is one of the newer hotels in Xiamen and has very good amenities. However, the staff is not properly trained to deal with unacceptable customer behaviors. For the quality at other Westin hotels, I was very disappointed with Xiamen Westin.
I went swimming in the afternoon and found 4 people smoking at the pool, which was indoor with minimal air circulation. The staff did not promptly handle this problem as I noticed the party smoked at least 2 cigarettes each before staff finally intervened. The indoor pool had a number of family and kids and were all inhaling second hand smoke. I was trying to swim but I had to leave after 15 mins due to the unhealthy air quality.
I notified the Xiamen Westin management but was not satisfied with their response. Prior to this experience, I was happy with their service and amenities.
June 22, 2013
Rated 5 out of 5 by Wolf88 What service should be
I have stayed many times at the Westin, Xiamen and each time the service, professionalism and courtesy of all departments has been exceptional, I have always felt warmly welcomed and throughout the whole stay I always have the feeling of being a valued customer. I have stayed in many Starwood Hotels around the world and rate Westin, Xiamen at the top in my experience.
July 14, 2013
Rated 4 out of 5 by LaSerene7 should check on the lights
everything was perfect in the room,
except the ceiling light of the bathtub. It turned on off by itself....
"Lighting problem" is always a problem for the hotels because nobody really check if all the lightings are working.
October 20, 2013
Rated 5 out of 5 by Eric Outstanding service
Whenever I come to Xiamen for business trip
I always choose Westin
The lady named Nancy from executive floor managed great team. I always am surprised by their service and attitude. You hardly see people showed authentic smiles here in China. I now have seen lots from their team.
Great leadership played significant role !!
February 17, 2013
Rated 5 out of 5 by Knight123 Like at home
I´m travelling to this hotel regularly and after all of my visits and time spend, I can say only one: You can fell here really like at home but with a five star service.
Kind and helpful staff is providing good support. Does not matter if one night or a week, you will feel good.
July 29, 2013
Rated 5 out of 5 by Justin2222 Justin2222
i would love to stay this hotel next time in xiamen!
October 28, 2013
Rated 5 out of 5 Great facilities, great service.
Whilst the hotel and its facilities are first class it was the Guest Services team and all the support staff that have made my two visits memorable. Always obliging and ever eager to ensure that everything was just right - nothing was too much trouble. Will definately return.
December 28, 2012
Rated 5 out of 5 by TM1234 Phenomenal staff
The staff were uniformly cheerful and went overboard to ensure my stay was excellent. This was my first stay at this hotel, but I assure you it won't be my last! Thank you to eveyone, especially the Guest Experience Manager, Mr. Jeremias, for their outstanding service.
April 5, 2013
Rated 5 out of 5 by r007 Fanatstic Hotels
One of the best Westin hotels in the world. A great hotel, fantastic service and kind hospitality. The General Manager, Guest Services Manager, Club Floor Staff and general staff must be commended. Only area of improvement is the wifi service.
August 6, 2013
Rated 5 out of 5 This hotel is very comfortable
Different room types make the customs have different living experience which is one of the features of the hotel. The whole lights and aire also make customs feel very comfortable. For the food, especially for the breakfast, its delicious.
June 26, 2013
Rated 5 out of 5 by Josh BEST HOTEL IN XIAMEN
This is a city we come to stay a few times per Year.
In the past we have experienced most of the top hotels in Xiamen.
Westin Hotel Xiamen is for us the best hotel in this City, and we will stay here every time we come into town.
February 14, 2013