Rated 1 out of 5 by SimonZX If this were my first Westin experience, I wouldn't even join SPG!
1. Don't be fooled by the location of the hotel. It says "riverside" but it's at the opposite side of the beautiful Yangzi river beach. Besides, there isn't much entertainment or restaurant anywhere near the hotel.
2. The decoration of the hotel is completely different than the other Westins I've stayed at. This one looks luxurious however garish indeed.
3. If you think you'll get benefits since you're an SPG gold member, think again! I booked a room on spg.com and checked in at the front desk. I told the staff I was a gold member and would like an upgrade. She told me this, "No we can't give you upgrade. Only platinum member can have upgrade.", in my face! I told her I always got upgrade as a gold member and she said no, and looked at me like I'm asking her for gold. She also knew nothing about the welcome gift!
January 7, 2014
Rated 5 out of 5 by MisterT a satisfying stay
I spent just a stay here and I don't know it very well but this was a really good experience.
Very kind people (staffs and managers) take care of you.
Restaurants are well equipped and serviced.
Rooms and common areas are clean.
For sure this is one of the best option in Wuhan.
August 14, 2012
Rated 5 out of 5 by Bob18 Great hotel, bad check out
Great experience until the last 30 minutes. Let me start by saying the room was beautiful, the staff was attentive, the lounge was exceptional, and until the last 30 minutes I was sure I was coming back.
I went to check out at 945am, so I could catch a taxi to the airport for my noon flight. The front desk clerk prepared and handed me a copy of my folio, which looked perfect, I signed and wrote “RMB only” and said to the clerk, please charge me in local currency only. She ran my card, and handed me back a receipt that said USD, I again said I need local currency only. After traveling in China extensively I know that the local banks charge 3-6% commission if you have them use their ‘dynamic currency exchange’, while if you are just charged in local currency there is no fee. For the next 30 minutes a total or 13 employees ran my card more than 10 more times until it finally declined due to a fraud alert on my CC. Then they wanted a different card to start charging. Needless to say I said NO, as they already locked one of my cards. The stack of paperwork from the CC machine was incredible. Needless to say after more than 30 minutes at check-out I finally said ‘I have to go, I’m going to miss my flight’, then it took another 10 minutes for them to give me my card back.
I realize that what I was asking for was out of the norm, but I was not going to sign something saying I agree to be charged a fee to convert my bill to USD, when I didn’t want it changed to USD.
This hotel was great until the problem at check out, I will be back, and next time have cash to pay the folio at check out. The hotel was that nice, that I will make arrangements to avoid their CC issue.
June 19, 2012
Rated 5 out of 5 by sthubbar Exceptional hotel
I'm surprised by the average reviews. My wife and I found this hotel to be exceptional. The location is perfect, right on the Yellow River and close to all city activities. The entrance lobby is an impressive 3 story grand ballroom with a huge chandelier. At night they light up the lobby with candles. There was even a nice play area for our 3 year old. We were upgraded to an Executive Suite which is one of the largest and nicest suites we have ever stayed. The Executive lounge has the best breakfast buffet of any lounge we have ever seen. The staff was helpful and respectful all during out stay. This is a new hotel and some taxi drivers still don't know the hotel. Since this is a new hotel, it may have taken some time for the staff to find their rhythm and they have done it well. This should be a Cat 5 or 6 Westin. Will definitely stay here next time we are in Wuhan.
April 5, 2013
Rated 5 out of 5 by JamesS Glad to be the first reviewer and Like this hotel
Hardware of this hotel is way above average, even to the Westin standard. Modern, clean and well maintained (less than a year old).
Try to locate a satisfying hotel in Wuchuang and very happy with my choice. It surprises me when I did not see a foreigner during my three day stay and the was told the occupancy rate is above 90 percent.
Did not get upgraded to a suite, which I did not push too hard since I was on a business trip alone, will try next time.
The lounge overlooks the Yangtze river and well stuffed, with freshly squeezed fruit and vegetable juices. Only see less than 10 guests for three morning, which makes finding a good table easy.
The staff in the lounge is super courteous and helpful, very satisfied.
Due to the busy schedule, did not check out the gym and pool, The buffet on the first floor looks great but crowded.
Although the location of the hotel is a bit off, but still will choose to stay here next time.
May 24, 2012
Rated 5 out of 5 by cps24 Excellent stay
Check in was brisk and efficient. Greeted warmly by check in staff. SPG plat status recognised and was upgraded to a very impressive and spacious suite which was extremely well designed and offered a great view. Service at the club lounge was personal and staff were friendly .
June 1, 2012
Rated 5 out of 5 by chairman best staff i met in china
nice hotel , need improvs in suna and steam room an swimming pool area . air condition must be more cooled . all of staff from G.S .M to W.E.L and serivece line and bussiness center and concerige bruce are the best i meet in china . hotel is excellent just improve helath club area and cleaning room staff , all of this comment that tell you one thing ( best mangment ) ...
August 10, 2013
Rated 4 out of 5 by Ben2012 Defines hotel luxury standard in Wuhan
Excellent hotel amenities and decoration. The feel is a little different from the standard Westin "clean look" - it has a more local Chinese atmosphere to it and is a refreshing variation. The massage chair and Nespresso machine in the suite room is a very nice touch and much appreciated. Outstanding service in the club lounge, with great views.
April 27, 2012