Rated 5 out of 5 by Oakleaf Appealing environment
Our guest stayed at the Westin for our daughters wedding. We had no complaints and everything went very well. The fact that eating places were close by was an added plus. Will certainly recommend it again. Our contact person Carmen was very, very, accommodating. and helpful.
May 15, 2014
Rated 4 out of 5 by MikeB0 staff will help...if you ask twice
This new Westin is beautiful, and we loved the Pub inside--great food and drink selection and quality.
The service was weird. The staff needed to be coaxed or asked twice to do something. When room service got my order wrong, I asked them to change it, after getting the impression that this was an inconvenience, I said, I'll go do it. "okay" was the relieved reply. I've had better service at much less expensive hotels. Your folks dont have the anything for the guest attitude. Or it would be my pleasure mentality.
August 26, 2013
Rated 5 out of 5 by Ecma Expectations
Room exceeded expectations and the staff was friendly and efficient.
May 13, 2014
Rated 4 out of 5 by Dkp1 Very well done Westin
I was only here for one night. It was the night the airport was shut down briefly due to a bomb scare. Front desk attendant was very helpful and engaging. The place looks great - apparently only a year or less old. Like Westins in general it was so nice to go through the revolving door and smell that signature Westin room fragrance.
It was a Sunday so many popular local eateries were closed butt he Todd English P.U.B. Was open and ill review that elsewhere.
November 7, 2013
Rated 4 out of 5 by dem5567 Great room
It was a great room and my wife and I thoroughly enjoyed it. Any other night and it would have been five stars, however, it was my wedding night and I reserved it with a large comment on my reservation that ya know if the hotel could do something special for us I would appreciate it. Nothing was done, heck, even a short letter or a bow on the door or anything like that would have sufficed... Just something to think about in the future to go the extra mile.
June 17, 2013
Rated 5 out of 5 by GatorEng Seminar Meeting
Excellent hotel, when we first entered our room it was obvious that someone had smoked in the room before us. The staff quickly found us another room of equal or better amenities and the rest of the stay was great. Good beds, good pillows, low noise, fast elevators, overall great. English PUB downstairs had great food.
January 22, 2014
Rated 5 out of 5 by bjewell99 Great stay
Wonderful new hotel, attached to the Birmingham Convention Center. Great ambiance and amenities. Comfortable beds. I enjoyed my stay!
February 9, 2014
Rated 5 out of 5 by Dancediva59 Fabulous Stay!
The Westin in Birmingham was such a treat to stay in! The Hotel was decorated beautifully and the food was great. The staff there was so easy to work with and so polite. They tried to help you in anyway they could help. Gabrielle was such a nice person and very helpful in checking us in. She made our checkin such a pleasant experience. We look forward to our next visit at the Westin!
August 26, 2013
Rated 5 out of 5 by ewb1234 Loved it!
My husband & I stayed for his firms Christmas party which was located at art museum. We had room service which was fabulous and had cocktails with friends after the party. Great staff and wonderful location!!!!
January 20, 2014
Rated 5 out of 5 by JH3088 Excellent service, beautiful hotel
My stay was terrific from check-in, where Vanessa was incredibly helpful, friendly and attentive, to check out. The room was comfortable, beautifully furnished and equipped, the staff always had a smile, and dinner was much, much better than I've had at many other conferences held in hotel locations. I would definitely recommend the Westin.
July 22, 2013
Rated 5 out of 5 by EVN1 Best addition to Birmingham in a long time
I've lived in Birmingham all of my life and am a huge fan of Westin hotels. We were excited to see this Westin pop up on the north side and naturally had to try it out. We were not disappointed! The room and staff exceeded expectations. Though only 30 minutes from where I reside, my wife and I plan on making this a regular stay.
June 7, 2013
Rated 5 out of 5 by Zelda456 Pub
Pub was extremely loud and did not provide the warm atmosphere we expected after a long day of travel. We ordered our food and carried it to our room. Food was delicious, by the way,but we would have preferred the pub.
December 31, 2013
Rated 3 out of 5 by Rm64110 Nice hotel for Birmingham
Not very close to shops or restaurants if you want to walk. Neighborhood is sketchy but hopefully changing. Small pool for 200plus rooms. Small but adequate gym. Dominique checked me in but forgot to give me breakfast coupons. She was very nice though. Mike helped when I needed a bigger room. Very courteous and professional.
July 7, 2013
Rated 4 out of 5 by travel57 Stay at Westin
Overall stay at the hotel is good. Staff is excellent and rooms are very clean. Choice of bath room tissue can be very much improved considering that the hotel is Westin. Also, I did not read the fine print, but the parking is charged at $12 per day, which I did not expect from a hotel like Westin.
October 28, 2013
Rated 5 out of 5 by LindaL Staff
I was thoroughly impressed with the kindness and politeness of the staff. Everyone from the valet to the housecleaning staff always stopped to say good morning and asked me if there was anything they could do for me.
I have never experienced this at such a high level as I have here.
September 25, 2013
Rated 5 out of 5 by WuvWestin Great Stay!
I thoroughly enjoyed my stay at the Westin Birmingham. I'd been wanting to stay ever since I could see it being built on my work trips to Birmingham. I would highly recommend it as it was super comfortable, the staff was very accommodating, and the style was modern and chic.
October 14, 2013
Rated 5 out of 5 by JMCM Wonderful Experience
Beautiful hotel, exceptionally friendly and customer service oriented staff, standard rooms have an elegant suite style look and feel, and the most comfortable beds available in any hotel.
August 19, 2013
Rated 5 out of 5 by traunya40 This hotel was awesome all the way around.
Check in was a breeze,staff was friendly,hotel had a very welcoming and calmness in the atmosphere. . plan to make this a yearly trip for our anniversary. .a new tradition has arisen. .
August 21, 2013
Rated 5 out of 5 by keithb Courteous Staff
At check-in, the front desk was very welcoming and pleasant. The valet parking team was very energetic and accommodating.
November 8, 2013
Rated 5 out of 5 by ekagtzpz Beautiful very clean hotel!
This hotel is very new and gorgeous. The staff was very friendly and the Pub in the hotel is so much fun!
October 18, 2013
Rated 5 out of 5 by Jay06 Exceptional Staff
This hotel has an exceptional staff that go above and beyond to make your stay nothing but first class and comfortable.
October 21, 2013
Rated 5 out of 5 by TonyM20744 Another Great Westin visit
This is a great hotel and located close to the Convention (Civic) Center.
November 12, 2013
Rated 2 out of 5 by Brooke34 Stay here only if you need to be downtown.
Needs improvement in all areas. Is not aligned with the Westin brand image.
October 21, 2013
Rated 5 out of 5 by HappyCamper2013 Great Stay
We enjoyed our stay. Everything was better than expected including the breakfast at the PUB.
September 9, 2013
Rated 4 out of 5 by Cadence242 An excellent stay.
The friendliness of the staff was much better than I expected. They were very willing to help and conversational.
The first room we were checked into had shades that were broken and lying on the floor as well as bottles of water missing. I chalked this up to a keying error, as this room was probably never actually meant to be checked into. The hotel staff was prompt in moving me to another room on the same floor. I appreciate that very much.
The second room was clean but still dusty in several places. For example, the bed side phone was covered in dust as well as several other surfaces. I might not have noticed if I didn't have to use the phones to call down to the front desk about the lack of television stations available. I missed two football games because there were no HD channels available throughout my whole stay. When I called a second time about this, I asked if I could have access to the internet free of charge (since I came prepared with my laptop and an HDMI cable) so I could watch Netflix instead. The hotel staff was very apologetic and was more than happy to strike the internet usage charges from my bill.
Over all I was quite satisfied with my stay and will most definitely be coming back.
September 23, 2013
Rated 5 out of 5 by Scott8 Modern and clean
Our stay at the Westin Birmingham was exceptional. The rooms were modern and very clean.
August 19, 2013
Rated 5 out of 5 by JJRESTER Nicest staff in America!
Great hotel. The staff at all levels went out of their way to help you. I will be back.
July 27, 2013
Rated 5 out of 5 by Zoe45 Super friendly staff
Lovely hotel with very personable and helpful staff.
August 3, 2013
Rated 5 out of 5 by Rocketship Rocketship
September 4, 2013
Rated 3 out of 5 by elisabet Hotel Great except for Dining Venues
Hotel is clean, well appointed. Good bed and linens. Staff good but not exceptional. I would stay again were it not for the lack of dining venues in the hotel and in the area. The Pub is terrible. So loud that the waiter had to be 4 inches from my face to hear me. Food was ordinary to poor. I've eaten in worse places but never had to pay that much for the honor. The front desk could not understand our disappointment in the dining opportunities but did mention more restaurants were under development. Even so, I'd stay further out and drive to the BJCC where parking is no problem.
March 24, 2014