Rated 3 out of 5 by momoney68 disappointment
This hotel lacked cleanness, The rooms are much smaller than whats shown on The Web.
Staff was great but I have stayed in hotels for alot less and had more of everything.
Cleaning staff is not good enough in anything I saw. The Lobby looked clean until you look close to little things, glass and mirrors were dirty. My room was dusty, and The showers have rain fall and no pressure for actually bathing.
Very disappointed with The amont of money I spent on a 4 star hotel to see there cleaning service lacks in doing there job.
March 17, 2014
Rated 5 out of 5 by TravelingAvocat Great Option in Birmingham
Hotel is very new. Rooms are well appointed. Staff is super helpful. Fitness is room has several treadmills, bike, and elliptical. There is a multi-weight machine, two benches, a rack of free weights, floor mats, yoga mats, resistance bands, and a few jump ropes! Nice job! Having the Todd English P.U.B. in the hotel is fantastic since there isn't much in downtown Birmingham. The Brazilian steakhouse opens soon too. All in all, a great value.
March 6, 2014
Rated 3 out of 5 by CaliGirl Nice Ambiance, Too Many Fingerprints in the room and on elevator buttons..
Professional Check In but he sent me to the concierge & she looked at me like, "what"?? The hot tub was not hot enough even after complaining to the front desk and there were no towels on Sunday but plenty on Saturday. The nice Gentleman at the front desk gave me towels after I waited for a while, but no one ever brought towels up. Asked for a 3:00 check out, but a housekeeping gentleman banged on our door (with the do NOT disturb sign hanging outside the door knob) at 1 something asking for our checkout time..really???? Good Grief!
March 3, 2014
Rated 5 out of 5 by Girl03 New
Staff was very helpful and nice.
March 2, 2014
Rated 5 out of 5 by Jimit1 Wonderful experience!
My first impression was how clean & organized the hotel was upon entering. We were greeted at check-in by William who was absolutely fantastic! He was so friendly & helpful with details of the hotel & all the amenities. I travel frequently & to me, the first contact at a hotel can set the tone for the entire stay & we were quite impressed with William. The hotel rooms were super quiet , clean & comfortable. Good price point for quality of hotel.
February 24, 2014
Rated 3 out of 5 by Sativa16 Housekeeping needs improvement
The room I stayed in was not totally clean. I had to call for housekeeping to come up and clean all areas with glass (nightstands, desk, tv top counter). The housekeeper who came up could barely move her arms to wipe it down. There was food on the desk from the previous person who had occupied the room. I had already wiped down the bathroom vanity. Mirrors were not properly cleaned either. The hallways were not properly vacuumed. However, even though housekeeping was not up to par, the rest of the staff were great.
February 19, 2014
Rated 5 out of 5 by Kate255 Great staff and beautiful hotel!
Stayed for an event at the BJCC, loved the hotel room and the staff. The young lady at the front desk, Vanessa, was particularly friendly and polite as we checked in/out. The lobby is beautiful, and the rooms are spacious and clean (beds are super plush, too, with two down comforters on each bed!) Ups for actually having a mini-fridge and not having to pay extra for it! There's also a sky bridge directly to the convention center, which we appreciated for sure. 10/10, would recommend!
February 17, 2014
Rated 5 out of 5 by Marathonrye Friendly staff
My wife and I recently stayed at the Westin for the Mercedes Marathon. The staff was great and our room was clean.
February 17, 2014
Rated 3 out of 5 by jk2140 The room
I talk to someone to book the room and a lot of the thing stated that was going to be in the room was not there.The restaurant was not booked to0 had to wait 2 hours.He stated that it would be at 7pm that night and is was not.My wife was so mad!!!!!!!Please help that was my first time coming back home in 2 years.Love the place but service was bad
February 16, 2014
Rated 5 out of 5 by bjewell99 Great stay
Wonderful new hotel, attached to the Birmingham Convention Center. Great ambiance and amenities. Comfortable beds. I enjoyed my stay!
February 9, 2014
Rated 1 out of 5 by Agent2014 No respect for customer privacy
With sad regrets, I will place the Westin as one last resort for an overnight stay. Security is lacking in the area of room privacy where hotel staff will barge into room without notification. Door locks should be checked by staff personnel prior to CUSTOMERS entering the room. The valet parking was the most prompt service offered during my sleepless stay at The Westin.
February 8, 2014
Rated 3 out of 5 by Deb1928 Staff was excellent
The staff was very professional and ready to please. Our room was a lot to be desired. When I opened the drapes, I was greeted by a brick wall on a cold dreary winter day. Not what I wanted to see on such a cold, cloudy day. Otherwise, the stay was fine. I would not recommend the hotel. Bad location, hidden entrance. Room was average. We were there on business for one night. Will not stay again. Valet staff was wonderful.
February 6, 2014
Rated 5 out of 5 by EKirk Snow Storm January 2014
I arrived without a reservation and my name already on a wait list right in the middle of our surprise snow storm. Dustin Defnall, the front desk manager, worked diligently to find rooms for many unexpected guests in a hotel already fully booked. He graciously and selflessly offered up his own room so that I could have a place to stay the night. My night at the Westin (despite the circumstances) was very positive and well remembered experience. The desk staff even charged my cell phone on multiple occasions to help. Thank you Dustin, for being selfless, generous and the friendly professional you are! Karishma Mahtani was also extremely helpful and kind! The entire staff is to be highly commended.
February 4, 2014
Rated 3 out of 5 by Shellyp I expected much better
Only Westin I've ever been to where you aren't allowed to pull to door for registration or unloading bags; had to go to parking deck first if you're not valet parking. Understand valet parking but not allowing visitors to unload at door was beginning of unpleasant stay. Bathroom not clean upon arrival; dried shampoos/conditioner stuck all over shower walls; beds were hard, felt like a pillowtop topper placed on wood; lobby bar not open most of time forcing you to go to Pub attached to hotel which is mediocre at best, food and service-wise. I hate all of this because this is our hometown and we were there for event close by (location was good). Front desk attendants were very polite. Small sundries store had candy bars, mints and sodas, tiny selection and not a problem but hotel is not located near much else.
February 3, 2014
Rated 5 out of 5 by Till2014 Snow Storm, January, 2014
I arrived with no reservation right in the middle of our surprise snow storm. The valets helped with parking as well as assisted me so I wouldn't slip on the ice. The Pub staff provided excellent service and delicious food. Security brought blankets to keep us warm while we waited in the lobby. Dustin Defnall, the front desk manager, worked diligently to secure rooms for his many unexpected guests in a hotel already fully booked. Strangers became fast friends who gladly shared rooms as they became available. Our night at the Westin turned a time of uncertainty into a positive and well remembered experience. Thank you Dustin, for being the caring, friendly professional you are. The entire staff is to be highly commended.
January 30, 2014
Rated 5 out of 5 by GatorEng Seminar Meeting
Excellent hotel, when we first entered our room it was obvious that someone had smoked in the room before us. The staff quickly found us another room of equal or better amenities and the rest of the stay was great. Good beds, good pillows, low noise, fast elevators, overall great. English PUB downstairs had great food.
January 22, 2014
Rated 5 out of 5 by ER2014 A Unexpected Gem
Great customer service! Great attention to detail. The in-room dining was wonderful. What made it fall short of a perfect 5 was that even though they knew we were arriving with two pets they only had a bowl for one and the mat where the food was to be placed was dilapidated. But frankly, in time, I'm certain that they will implement solutions such that they can preempt any needs of their guests. The bonus? The facility is beautiful!
January 20, 2014
Rated 5 out of 5 by ewb1234 Loved it!
My husband & I stayed for his firms Christmas party which was located at art museum. We had room service which was fabulous and had cocktails with friends after the party. Great staff and wonderful location!!!!
January 20, 2014
Rated 4 out of 5 by ewb1234 Great
This was my 2nd visit to this hotel and I love the rooms. I enjoyed my last visit more because I was on a SPG floor and the room was in a better location. The valets are wonderful and the front desk was very helpful!!! I have another stay planned in 2 weeks. The location is wonderful for activities at the civic center.
January 20, 2014
Rated 1 out of 5 by Jack810 Terrible
Arrived approx. 8:00pm from 13 hours of wet/icy drive from Chicago. Decide to stay at an upscale hotel. 2:30 AM was when the loud party started and security could not stop it, the party went on until 4:30. We left at 5:30 for 10 more hours of driving and all we got from Westin was the old "sorry for your inconvenience".
January 13, 2014
Rated 5 out of 5 by Zelda456 Pub
Pub was extremely loud and did not provide the warm atmosphere we expected after a long day of travel. We ordered our food and carried it to our room. Food was delicious, by the way,but we would have preferred the pub.
December 31, 2013
Rated 3 out of 5 by Perky76 All Westins are not the same
After having stayed several times at the Westin in Huntsville, Alabama, I was disappointed here. There was no white tea scent greeting me. When I called to order room service, the staff acted overworked and tried to talk me out of ordering. Then, we ordered two kids meals and two cokes and the total was $44. The breakfast menu was nothing like the Huntsville Westin either and the price here was much higher. The bed was nice and the location was good, but I was disappointed otherwise.
December 15, 2013
Rated 2 out of 5 by SadCustomer13 My bathrooms were dirty
I stayed in room 320 and 302 in consecutive night stays and both times I found dirt/debris on my bathroom sink and a small feces stain left inside the toilet bowl in one of the rooms. Also, I had trouble with speed of service at Tod's English Pub too. One of the silverware napkins had a snot stain on it too. I'm not impressed with this hotel at all. Also, this is my second disappointing stay at a Westin brand hotel in a row.
December 13, 2013
Rated 5 out of 5 by FrequentLodger Unusual but notable glitch
Had a typically excellent Westin experience on the hotel side of the house -- staff, facilities, room, all top-notch as always.
However, I need to say I was underwhelmed with the TE PUB bar / restaurant experience during my stay. On arrival night, bar staff spent more time cleaning up around me ( even though it was before closing time ) than attending to me. At Day 2 dinner, waitress told us "our entire draught beer system is down and we're running out of bottled beers quickly" -- which is a fundamental issue when the entire TE PUB restaurant experience is centered an a large selection of craft / draught beers, etc.
This is an unusual exception to what I usually experience in SPG hotels. And maybe it was rare. But definitely worth noting.
December 7, 2013
Rated 5 out of 5 by SJH360 Great property
Had the pleasure of staying at this hotel on a recent business trip. Was pleasantly surprised by the whole experience from check-in to check-out. Hotel staff was very professional and the property was top notch. Will definitely stay here in the future.
December 6, 2013
Rated 4 out of 5 by Rick55 This hotel has great potential
Overall this property is classic Westin with a great location and the rooms are very quiet even though it is very close to interstate traffic. The staff needs improvement, i.e. my wake call for 5:15am came @ 3:15am because the time had been entered incorrectly by someone on the staff. I was not asked about my Starwood status and welcome amenity when I checked in and had to call back down, was put on hold, and then finally found out. Clearly whoever is training new employees needs to do a better job as right now they are not at the level that you would expect from a Westin property.
November 27, 2013
Rated 5 out of 5 by Wedding2 Superb
Everything was terrific: the staff were so accommodating, the facility met all our needs.
November 26, 2013
Rated 5 out of 5 by 02PR60 Southern Heavenly Comfort
It would be difficult to describe the pleasure of the hospitality given by the Westin Birmingham Hotel--it was SUPERB at every level. "Vanessa" at check in should win an Academy Award for courtesy and enthusiasm, and joined by William and Pam (Concierge). The Todd's Pub staff were equally great with special mention for "Theo," Deborah and Chelsey. The Southern charm and hospitality could not have been better ! ! !
November 24, 2013
Rated 3 out of 5 by carpedm Customer Service
Hotel is excellent destination choice when you are attending events at BJCC.
November 20, 2013
Rated 5 out of 5 by TonyM20744 Another Great Westin visit
This is a great hotel and located close to the Convention (Civic) Center.
November 12, 2013