Rated 4 out of 5 by Acey55 Pleasant surprise
Amazing views of Snowmass from the hotel perched on a steep hillside. Lots of dining and shopping at the Snowmass Mall next door but we had everything we needed at the Westin. Only complaint--the LONG trek from the lobby to our room in the south tower. Can't imagine doing it with skis or other gear.
July 29, 2013
Rated 4 out of 5 by Seattleboy Great experience at Snowmass
This is a great location. The staff works hard to please. Rooms are great and spa,though small,is a good experience . I would upgrade the breakfast buffet with a little more quality,though the omelet guy is great. Concierge is very helpful. Barbara and Molly do a great job. Overall very good for a new property.
March 25, 2013
Rated 5 out of 5 by matthew outstanding stay
My wife and I enjoyed our stay at the Westin Snowmass very much. The people were exceptional, the room was beautiful, the location, right on the slope, was great, the food at the Snowmass Kitchen was a delight. I cannot say enough good things about this place. Kudos to the team and management. Thanks very much!
December 1, 2012
Rated 4 out of 5 by Kmach Property Exceeded Expectations
Remodel features and appearance were more than we expected.
Room was VERY clean, cozy and comfortable. Roomy enough to accomodate our ski/snowboard gear, including jacket hooks and deep closets.
Staff and service was amazing and quick. Whether we ordered in-room service or requested additional towels!
December 28, 2012
Rated 5 out of 5 by Gabby03 Great rooms
We really enjoyed our stay in the Westin Snowmass resort, it was wonderful.
We loved the accommodations and the pool, especially the hot tub, which was divine.
We had a great room, and it was wonderfully quiet and peaceful.
September 23, 2013
Rated 5 out of 5 by Dave725 Fantastic property and great staff
Amazing experience from start to finish. Upgrade us to suite to begin. In the course of small talk heard we were going hiking the next day and that night trail mix and gatorade were in our room. Through out the rest of the stay the staff was fantastic, thank you!
August 14, 2013
Rated 1 out of 5 PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS HOTEL!!!!
This hotel is the worse I have ever stayed in my life. Period. It could not be worse than this.
Incompetent management, horrible service, idiotic ski valet service, rooms lacking basic necessities and ATTITUDE of the staff make it the most disgusting place to visit.
I WANT MY MONEY BACK
March 7, 2013
Rated 1 out of 5 by JasonJ Simply Hurts your Brand
This is not a Westin quality hotel. The heating system didn't work. Half of the tables at breakfast were not being used and it took 25 to be seated because they weren't be cleaned. This place is a joke. I'd never return and advise anybody to stay away...I say this as a starwoods loyalist.
February 18, 2013
Rated 4 out of 5 by Etienne fantastic customer service!!
Customer service representative Shay was excellent in helping is with our reservation for the Pro Challenge Race 2013. Shay was knowledgeable about the hotel and the special event. Shay was courteous and professional. Please consider promoting Shay.
August 22, 2013
Rated 5 out of 5 by MountianLogHomes Wonderful Atmosphere in Great Location
The lobby bar was comfortable and welcoming and the newly remodeled rooms were comfortable. Love that you have taken the Euro approach to energy and require a key to turn on the power to the room! Way to go towards being more green!
September 3, 2013
Rated 3 out of 5 by JasAspenVisitor Westin Snowmass
Very difficult to navigate this location and find our room. Person who checked us out promised to email a final bill and did not. Seems like it's an older Westin property not up to the quality of other Westin's where we have stayed.
September 2, 2013
Rated 3 out of 5 by Fluffy Snomass westin
Who ever is managing this hotel is not doing a good job,,,, average time of dirty laundry or dirty glasses / tray in hallway : 36 hrs!!!!!
The heater did not work in our room so they gave us a portable for the whole week , sounded like we had an engine in the room!!!
March 31, 2013
Rated 5 out of 5 by snowbunny Pleasantly surprised
We live in the area and were familiar with the original hotel. The Westin really did a great job with the conversion. It doesn't look like a remodel...all new design to the common areas, the rooms are wonderfully comfortable and what you would expect for a Westin.
December 5, 2012
Rated 5 out of 5 by lilysdad I love this hotel
The room was nice, the ski valets were wonderful, and the entire staff went out of their way to make this a great visit.
Only one negative: the bathroom. I didn't really like the rainfall shower, and there aren't enough hooks for wet towels, robes, and swimsuits.
March 8, 2013
Rated 4 out of 5 by BigGreener Not ready for prime time
Room not ready until 1 1/2 hours after check.
No explanation of tech features of room. No chair appropriate for height of "desk". Needed booster seat. Much better after check in. Great location. Staff great, but check in experience tainted whole stay.
January 6, 2013
Rated 3 out of 5 by Ktravel Not what I expected for a Westin
At check in, we were shown to a room that was not what we had reserved. We had to move. We did not get housekeeping until after 4:00. By that point we figured why bother. We only had decaf coffee in the room. The patio door would not lock properly.
December 6, 2012
Rated 2 out of 5 by miggyb Not your normal Westin facility
The area and views from the hotel are good, but that is where good lets off. Rooms are a little strangely configured and cleanliness not up to par. Food at the hotel is seriously in need of an overview. Very, very slow service.
July 22, 2013
Rated 5 out of 5 by Becky1961 Great stay!
Our stay was excellent. We enjoyed the unique design features of the hotel and the comfort of the room. Lots of restaurants and bars within the immediate area. Would definitely stay again!
September 3, 2013
Rated 5 out of 5 by BobP Very Pleasant Experience
Stayed in wonderful suite 559 which is adjacent to the ski slope so ski in/out was very easy! Interaction with hotel staff was great as everyone from the curb out front through check in/out were very helpful. Look forward to our next stay!!
January 22, 2013
Rated 5 out of 5 by sparky56 my experance
every thing tip top but the a/c was way loud!
October 13, 2013
Rated 4 out of 5 by Westerngirl72 Great location
The hotel was fantastic, but the food was painfully overpriced for what you got. Spent more time over at wildwood, the atmosphere was much more casual. I realize they just spent millions redoing this facility? But they should have made it a little warmer. The entrance is so bright...enough with the LED lights and Fluorescents. Rooms were cozy and comfy. No place to just hang out besides fluorescentville. Lower bar, stopped in around 9:30 and the bartender said we were the first patrons all night. Maybe because its not welcoming for skiers, but rather waiting for some suits to show up? Not going to happen. Lose the ties, and the grandma uniforms for the poor young girls at check in. It's Aspen for crying out loud. The concierge was more concerned gossiping with the locals than paying attention we almost Waite 15 minutes to ask a simple question before we left and asked one of the bellhops. Thumbs up to the chef, he came out and chatted, only because I think he had nothing better to do since his restaurant was dead. Bought us a yummy desert. DELISH!!!
February 9, 2013
Rated 2 out of 5 by swiz Staff/Facility
I had an open reservation for 2 months. Check in is at 3:00pm. Not sure what time we were arriving, I requested early check in. The room was not ready @ 4:45 pm.
I consider this very poor service!
July 24, 2013
Rated 5 out of 5 by BrianO Unbeatable location & the friendliest staff
Premier (ski-in & ski-out) location. The friendliest staff. Service Express is a wonderful concept which has a huge impact in a guest's experience.
Great food in all F&B outlets.
Impeccable and very tasteful decor.
December 19, 2012
Rated 5 out of 5 by mtmama3 personal touch
the staff is incredible. Regan was the most efficient and professional person to work with. We were waited on like royalty. Thank you for the excellent service, far beyond our expectations.
July 23, 2013
Rated 5 out of 5 by Carolyn Great Value, perfect location
This hotel offers tremendous value for a perfect location. The staff particularly made the stay excellent. Garret in the ski valet area represents the hotel in an exemplary manner as does Matt at the front desk.
March 23, 2013
Rated 5 out of 5 by Rogie This resort makes Aspen special!
The last time we were in Aspen was about 20 years ago! I used to sell to Sabattini's and came here on business! Sabattini's is no longer here but not a lot has changed, and that is nice!
July 26, 2013
Rated 3 out of 5 by TJCO Changes gone bad
Booked a King room and got moved with no discount to a smaller room with 2 Queens. Made our stay very uncomfortable.
September 15, 2013
Rated 5 out of 5 by LSGS Great hotel and Location
The newly renevated hotel was wonderful. The staff was extremely accomodating . The location was premier for skiing includeing the ski valet ! The Food was great as well as the free transportation in snowmass
January 16, 2013
Rated 5 out of 5 by scmcolorado Very Nice Hotel!
Great hotel. Nice location. Very clean. Would recommend this hotel!
September 23, 2013
Rated 5 out of 5 What a hotel!
I have to say - I loved staying here. Everything was perfect, especially the staff!! Everyone was friendly and uber helpful! If you are going to Aspen, I highly recommend staying at The Westin!
January 31, 2013