Rated 4 out of 5 by LouieColorado Great Family experience
Had a nice time with spouse and two kids! Pool was very convenient! Lobby area is amazing! Kids had a superb time with games at the kid area!
December 16, 2013
Rated 5 out of 5 by BobP Very Pleasant Experience
Stayed in wonderful suite 559 which is adjacent to the ski slope so ski in/out was very easy! Interaction with hotel staff was great as everyone from the curb out front through check in/out were very helpful. Look forward to our next stay!!
January 22, 2013
Rated 5 out of 5 by MountianLogHomes Wonderful Atmosphere in Great Location
The lobby bar was comfortable and welcoming and the newly remodeled rooms were comfortable. Love that you have taken the Euro approach to energy and require a key to turn on the power to the room! Way to go towards being more green!
September 3, 2013
Rated 3 out of 5 by JasAspenVisitor Westin Snowmass
Very difficult to navigate this location and find our room. Person who checked us out promised to email a final bill and did not. Seems like it's an older Westin property not up to the quality of other Westin's where we have stayed.
September 2, 2013
Rated 5 out of 5 by Gabby03 Great rooms
We really enjoyed our stay in the Westin Snowmass resort, it was wonderful.
We loved the accommodations and the pool, especially the hot tub, which was divine.
We had a great room, and it was wonderfully quiet and peaceful.
September 23, 2013
Rated 4 out of 5 by Westerngirl72 Great location
The hotel was fantastic, but the food was painfully overpriced for what you got. Spent more time over at wildwood, the atmosphere was much more casual. I realize they just spent millions redoing this facility? But they should have made it a little warmer. The entrance is so bright...enough with the LED lights and Fluorescents. Rooms were cozy and comfy. No place to just hang out besides fluorescentville. Lower bar, stopped in around 9:30 and the bartender said we were the first patrons all night. Maybe because its not welcoming for skiers, but rather waiting for some suits to show up? Not going to happen. Lose the ties, and the grandma uniforms for the poor young girls at check in. It's Aspen for crying out loud. The concierge was more concerned gossiping with the locals than paying attention we almost Waite 15 minutes to ask a simple question before we left and asked one of the bellhops. Thumbs up to the chef, he came out and chatted, only because I think he had nothing better to do since his restaurant was dead. Bought us a yummy desert. DELISH!!!
February 9, 2013
Rated 5 out of 5 by Estes75 Delayed Honeymoon
My husband and myself were taking a delayed honeymoon to Aspen and stayed at the Westin Snowmass Village. Upon check-in we were greeted by a delightful front desk agent Zach Reed! My husband and I had traveled from Denver, which was a long snowy drive. We arrived at the Westin in the evening and we were both very tired. Zach was very personable and had asked us if this was our first time to Aspen? I told Zach yes this is our first visit to Aspen and we were visiting to celebrate our delayed honeymoon. Zach was very helpful and congratulated us on getting married and gave us a lot of information about the property, restaurants and ski information.
Later that evening we hear a knock at the door and to our surprise there was room service with a bottle of champagne and a lava cake with a card. Zach had sent us the surprise champagne and cake to celebrate our honeymoon. We were so impressed and surprised by the gesture that we can't wait to come back to the Westin at Snowmass Village!
Zach Reed really is a true asset to your company and his attention to detail and his high level of customer service! We were very impressed!!!
My husband and I got married at the Westin Mission Hills in Rancho Mirage, CA in 2013 and had a delightful experience! We continue to be impressed with Westin properties especially how well they treat same gay couples!
January 17, 2014
Rated 2 out of 5 by miggyb Not your normal Westin facility
The area and views from the hotel are good, but that is where good lets off. Rooms are a little strangely configured and cleanliness not up to par. Food at the hotel is seriously in need of an overview. Very, very slow service.
July 22, 2013
Rated 4 out of 5 by Dasheroni Great Location and Convenience for Skiing and ski valet
Very convenient location and ski valet in bottom on hotel perfect
December 30, 2013
Rated 5 out of 5 by BrianO Unbeatable location & the friendliest staff
Premier (ski-in & ski-out) location. The friendliest staff. Service Express is a wonderful concept which has a huge impact in a guest's experience.
Great food in all F&B outlets.
Impeccable and very tasteful decor.
December 19, 2012
Rated 5 out of 5 by Carolyn Great Value, perfect location
This hotel offers tremendous value for a perfect location. The staff particularly made the stay excellent. Garret in the ski valet area represents the hotel in an exemplary manner as does Matt at the front desk.
March 23, 2013
Rated 5 out of 5 by LSGS Great hotel and Location
The newly renevated hotel was wonderful. The staff was extremely accomodating . The location was premier for skiing includeing the ski valet ! The Food was great as well as the free transportation in snowmass
January 16, 2013
Rated 2 out of 5 by swiz Staff/Facility
I had an open reservation for 2 months. Check in is at 3:00pm. Not sure what time we were arriving, I requested early check in. The room was not ready @ 4:45 pm.
I consider this very poor service!
July 24, 2013
Rated 5 out of 5 by Shirley52 Beautiful and Relaxing
We highly recommend this resort. The facilities were beautiful, relaxing and met all of our vacation needs. Looking forward to returning in the spring of 2014
November 3, 2013
Rated 5 out of 5 by Becky1961 Great stay!
Our stay was excellent. We enjoyed the unique design features of the hotel and the comfort of the room. Lots of restaurants and bars within the immediate area. Would definitely stay again!
September 3, 2013
Rated 5 out of 5 What a hotel!
I have to say - I loved staying here. Everything was perfect, especially the staff!! Everyone was friendly and uber helpful! If you are going to Aspen, I highly recommend staying at The Westin!
January 31, 2013
Rated 2 out of 5 by CSE1 I'd recommend the hotel - but only for the location
The hotel opened recently. The location and rooms are perfectly lovely but the operations - the service, service express, breakfast and restaurant were a bit of a disaster - arguably laughable.
January 4, 2013
Rated 5 out of 5 by miamilaw5 Perfect engagement night stay!
From Alex in reservations to Celeste in the concierge, everyone at the Westin Snowmass was so incredibly helpful in executing the perfect engagement night celebration for our stay there this past weekend. They went out of their way to make sure everything was just right, and called me to keep me updated on the status of various little requests to assure me it was all going off without a hitch. When the florist was closed on Sunday, the concierge literally had someone pick up flowers on their way into work! I felt totally confident that the final product would be perfect, and it was.
The room was so well done-- rose petals leading into the room from the door and all over the bed, champagne on ice, chocolate covered strawberries-- they even drew a little heart in the snow on the balcony! We had a great view of the slopes, and the food was great when we ordered room service for dinner and breakfast. Also, the cider and cookies by the fire in the lobby for apres ski made the hotel feel so warm and cozy. The hotel and our room were clean and modern, great design.
Every staff member I interacted with was so friendly and helpful-- from the bellman, to the valet, to the room service waiters. We couldn't have asked for a more perfect experience for our special night. My fiancee was so happy. Thank you so much. We will surely be back :)
January 7, 2014
Rated 5 out of 5 by mtmama3 personal touch
the staff is incredible. Regan was the most efficient and professional person to work with. We were waited on like royalty. Thank you for the excellent service, far beyond our expectations.
July 23, 2013
Rated 5 out of 5 by Rogie This resort makes Aspen special!
The last time we were in Aspen was about 20 years ago! I used to sell to Sabattini's and came here on business! Sabattini's is no longer here but not a lot has changed, and that is nice!
July 26, 2013
Rated 4 out of 5 by Sue831 Enjoyed the new westin
i really liked the new westin in snowmass. Great location, ski in ski out accessibility. Ski conditions were fantastic... what a great time of year to be in the Aspen / Snowmass area
April 22, 2013
Rated 4 out of 5 by Peant23 Great hotel - beds not up to Westin standards
The Heavenly beds were definitely not Heavenly. Since the beds are (supposedly) new, I wonder if they need some time to be "broken in." Everything else was absolutely amazing though.
January 14, 2013
Rated 5 out of 5 by Kim94 Extended Stay
We were planning to spend one night at the Westin in Snowmass but because of the wonderful location and amenities of the hotel, we decided to extend our stay to two nights.
June 19, 2013
Rated 1 out of 5 by Milt1 Don't Stay Here!
We had a room in a horrible location which took several elevators to get to. We tried to change it after having stayed at the hotel before it was a Westin for many years, but apparently, they couldn't find anything else. The fact that the room was not made up until almost 5 p.m. and then was never really cleaned or replenished was unsatisfactory. I left a few pieces of dirt there for the days we were there and they stayed on both the carpet and the floor. The Internet is horrible. Yes, they took the resort fee off, but it doesn't help when you are trying to do some business online. The business center is a joke. It's a closet. The heater makes noise and woke us up nightly. Even the new ski valet location had long lines. We saw people bringing their ski equipment to their rooms rather than stand in lines to get it. They want you to go green and re-use towels which would be fine if they had put more than one towel rack in the room. The most irritating thing is that the staff seemed so overwhelmed that they were not helpful. Comments like, "well, it's a busy weekend, so we can't get rooms cleaned." Totally unsatisfactory!
February 26, 2013
Rated 1 out of 5 by Thom1957 Shoddy repair/remodel
The outside door to the room had no weather stripping on the threshold. I called and asked for a repair, but nobody came for 2 days. The room was very, very cool.
January 8, 2013
Rated 3 out of 5 by snowmassjan2013 nice with some shortcomings
Bellman - fast service, cordial, accommodating
Check-in - only two desks staffed during prime check-in time. once started, the check-in process was quick. room was cleaned and needed inspection which took about 10 minutes.
Room - only one towel bar in bathroom. plenty of door and wall space for additional towel bar & robe/swimsuit hooks. closet only had about a 1.5' rod to hang clothes and drawers were equally small width-wise. reading lights mounted in headboard were great. TV remote often stopped working though we downloaded an iPad app from lodgenet that controlled the tv and worked fine. in order to get an on-line tv guide, you have to pay $0.99! heating controls barely adjusted the temperature but fortunately we had a sliding door. lots of hallway noise.
jacuzzi - towels were only stocked at the main elevator and not the other access points.
exterior - most of the lights in the steps leading from the 4th floor to the mall are out and the steps are crumbling apart.
ski valet - friendly and courteous. should be able to call down to have skis placed outside on rack. wheeled ski racks should be moved closer to the slopes.
January 18, 2013
Rated 5 out of 5 by Avery10 Perfect Stay in Snowmass
Beautiful warm New Hotel in the heart of snowmass, great staff, very convenient right off the slopes and gondola to kids club. I can't wait to go back!
December 3, 2012
Rated 5 out of 5 by nanmay This is a new hotel and it's beautiful.
From the moment you walk in the door of the Westin Snowmass you feel very welcome. What a beautiful hotel and the views are pretty spectacular as well.
December 12, 2012
Rated 3 out of 5 by akgal Nice rooms, limited facilities
Rooms and service were great. Very convenient to skiing. Restaurant (the kitchen) had great food. No steam/sauna for those who love that after skiing.
April 5, 2013
Rated 1 out of 5 by tmbe Room was not insulated, service was poor
Room 326 was poorly insulated, I called the front desk and instead of addressing the situation, they sent up a floor heater, and I was cold all night.
January 7, 2013