Rated 3 out of 5 by Tony2016 Very dog friendly
The hotel is in need of a major update . The wait staff is very slow and once they take your order they do not return except to bring the bill. Make sure you see and sign your bill. Be aware that there may be charges that you did not authorize! Dogs are allowed everywhere including all restaurants. Gus and night staff were great to work with.
October 11, 2016
Rated 5 out of 5 by voyager2482 Wonderful service, perfect location and superb facilities
We stayed at Westin Snowmass Resort while our vacation to witness the fall foliage in the Aspen/Snowmass area and the hotel's location and service added to the fun and made our vacation truly memorable. From the staff to hotel amenities like outdoor heated pool, dinning services, room comfort and proximity to local attraction - everything was of highest standards and would make you fall in love with the resort. This also happened to be my birthday weekend and Westin did not leave any stone unturned to celebrate/surprise us and made the day more special for me. Truly heartwarming experience.
Would love to come back to Westin Snowmass Resort (may be during the ski season).
October 10, 2016
Rated 2 out of 5 by George303 Terrible service
My girlfriend (a platinum member) booked four nights here for us for my birthday. The day before my birthday, she called to request the standard room service birthday treat that the hotel offers. She ordered it for 4:30 p.m. the next day to surprise me before we went out to dinner. At 4:30 p.m. the next day ... nothing showed up. At 5:15 p.m., she called a second time, and it was clear that they had completely forgotten, but they said they "were working on it" and it "would be right up." At 6:00 p.m., she had to ruin the surprise and tell me, since I was wondering why she wasn't letting us leave the room. She also called a third time, and they said, again, without any sense of irony, that "it would be right up." At 6:30 p.m., we were still waiting, and we had to cancel our 7 p.m. dinner reservations in Aspen since there was now no chance we'd make it. She called a fourth time at that point and was told nothing helpful. It finally showed up at 6:45 p.m. Not a single person on staff - the three different people she talked to on the phone or the person who delivered it - apologized or even expressed the slightest regret at the 2 hour and 15 minute delay it took to deliver a birthday treat she had ordered a full day in advance. Thanks for the "happy" birthday, Westin! A nice room and great location cannot make up for horrendous service. We will never stay here again.
October 6, 2016
Rated 2 out of 5 by Scott28 Hotel Experience Extremely Poor
I have stayed at this hotel for many years and always had a good experience but my latest experience was extremely poor. Charged for valet because their parking accommodations were full, had to call on 4 separate occasions to get a copy of my bill, charged for internet as a gold member and overall responsiveness of staff was very disappointing. Rates continue to go up yet service standards have declined.
September 20, 2016
Rated 2 out of 5 by Ser305 Reservations staff have a bad attitude
Great things : restaurant and its team. Outstanding. Friendly, very professional and very nice communication.
Location is the super plus.
Spa was exellent.
The only part that Needs improvement : unfortunately the reservations team makes you feel that they are doing a favor to you and barely pay attention to any requests or proper care with the existing reservation.
Thanks to the manager on duty some irregular and bad communication was washed off with breakfast and personal apologies.
We are returned clients so we hope next time will be a more pleasent interaction with this team.
August 30, 2016
Rated 4 out of 5 by Nelsons2 A Wonderful Weekend Getaway
We'd stayed at The Westin in Snow Mass last year and really enjoyed the experience. So this year we hosted our friends who were first time guests at The Westin. And again we had a wonderful experience. I love fire pits and great wine and it seemed that everywhere I turned there was a flaming pit, a ready corkscrew for our bottles, and a warm seat awaiting our party. The service is always courteous and helpful, the rooms cleaned well and frequently, and the atmosphere and decor warm and welcoming. An added bonus was that four legs are just as welcome as two at The Westin! "Titan" our white German Shepard was treated like a rock star and stayed free!
July 25, 2016
Rated 2 out of 5 by JulieK16 Snowmass Needs an Update: Both in staff and accommodations
Pros - 1) Slightly above average SPG platinum breakfast in the dining room. The best service in the entire hotel was by Melanie who served us two days there. 2) Location was desirable with easy access to the ski mountain and Snowmass village.
Cons - 1) We booked a king room for our wedding anniversary months in advance. When we checked in I was offered a double bed or a four hour wait for a king bed (we checked in at 3) 2) No SPG recognition (I am 6 years platinum with an ambassador) 3) Terrible valet service. We stopped using it after the first day and opted to self park 4) One of the front desk attendants had a limited grasp of the English language and could not understand serveral of the guests 4) The front desk was poorly staffed. There was one person there during checkin both days, resulting in a 8+ person line 5) The room was small and hot (lowest ceilings I've ever seen in a hotel). The AC did not work very well. 6) The shower and bathroom in general needs serious updating.
July 10, 2016
Rated 3 out of 5 by Rhonda16 Great location
Hotel was very convenient to Snowmass and Aspen. The air conditioning was unacceptable. Did not cool the room to a comfortable temperature. Has a cap as to how low you can adjust it. 70.5 degrees which meant the room was usually close to the mid 70's. Our door did not align properly which caused it to be unsafe and anyone could have easily pushed it open. Did not realize this until late on the first night. They did address this the following afternoon. The bell hops on the day of our arrival spoke little English and one was a bit rude. But the others we're very nice. Front desk staff nice too. One of the elevators from the mall area had pallets in the area when you got off the elevator. Felt a bit ghetto-ish. Wasn't the Weston quality I've experience in the past.
June 28, 2016