Rated 1 out of 5 by JJJJohn New Hotel?
Awful. No soap or shampoo in room. Alarm clock did not work. Fire alarm at 5:45 am,
June 23, 2014
Rated 5 out of 5 by Vicki26 Excellent New Addition
While there are a few minor kinks to work out, kudos to the staff for their genuine caring for all guests. Their knowledge of the area was invaluable! I came to attend a wedding, which was run flawlessly!
June 30, 2014
Rated 5 out of 5 by Aimee90 Wilimington Westin
Amazing facility from decor, amenities, food to staff.
June 26, 2014
Rated 5 out of 5 by 101Ancestors Incredibly Helpful Staff
I left a few important things in a drawer upon check-out and didn't realize until I was boarding a plane that evening. My office called and worked with Everett at the Front Desk who got Housekeeping on the phone immediately and while they searched for the items, Everett also arranged for a shuttle to make a dash to FedX and amazingly it made it to me across the country the next day. The Staff was incredibly responsive and helpful and I was so very impressed with their willingness to go above and beyond the call of duty. Thank you!
June 20, 2014
Rated 5 out of 5 by MrsC67 Amazing Experience
The company couldn't have been more accommodating! Everything was spectacular!!!
June 24, 2014
Rated 3 out of 5 by Neo45 Great comfort but poor management
The quality of sleep and other comfort is good. Room service was pathetic. What ever I have ordered, they missed it 3 time. how can that possibly happen. At the end, manager apologized and corrected the issue. But, I was pretty irritated. also the points were not added to my account and I had to tell them about it like 5 times. Every time they responded saying its added, but it never did.
May 1, 2014
Rated 4 out of 5 by Mdrand Amazing food BUT...
We had a remarkable stay for being there only one night. The amenities, the quality of the room, and the food was spectacular. In addition I had an amazing family dining experience the night we were there, followed by a great period of post-dinner drinks in the bar. Service was excellent. Both attentive and non-intrusive. This is why it was so surprising when while on a schedule to make an event that next morning, that breakfast was such a difficult experience. Service was slow, largely absent, and the food took more than 40 minutes to arrive after being ordered when we were one of only 2 other families in the dining room at the time. We barely made it to our event on time when we should have had plenty of time, and this left us with a bad taste in our mouth given that this was at the end of our stay. All things considered I stress that we did not have a bad stay by any means. Virtually everything else exceeded our expectations. I'm aware that you are a new hotel and some growing pains have to be expected, but it was so close to being an exceptional experience that it was all the more disappointing.
May 19, 2014
Rated 5 out of 5 by david767 Great New Hotel
The Westin Wilmington is beautiful--modern and stylish with a staff that is very friendly and quick to serve. The food (room service dinner in-restaurant breakfast) was wonderful--really high-end. Also, the price was reasonable (including free parking). Great choice for a stay in Wilmington.
June 21, 2014