Rated 5 out of 5 by TravelGurl77 Definitely has the WOW factor.
As soon as we walked up to the door, we were greeted with warm smiles. We arrived at the front desk and I was completely amazed at how professional and courteous the staff was. We were there for our honeymoon, we were congratulated, which was awesome!! The room, food, and facility was terrific!! Definitely will be visiting again soon.
June 8, 2016
Rated 3 out of 5 by Jared Barely Hanging On
Overall an average stay. I was hoping for so much more and this hotel could become our home-town getaway. Will probably go back someday, just not in a hurry based on our experience.
-Early Check-In ignored. Used a "Suite Night" to upgrade to a Junior Suite. Upon arrival at 3pm (requested 1pm check-in), had to wait until 4pm for check-in. Asked about a further upgrade - told nothing available - however saw multiple room type upgrades available for purchase on spg.com while waiting in lobby for my room after handed a blank key and told to "wander around" until the front desk calls my cell. After about an hour, I get a call from the front desk where I wait 10 minutes in line to receive my key. Platinum check-in lounge closed. No defined platinum line.
-Junior Suite was average. Interior clean and comfortable. Nothing over-the-top. Generic bathroom. The 1 foot deep balcony out the sliding glass door was covered in abandoned spider webs.
-Overall the pool and landscaping were tidy and well kept. Drink service at the pool was decent. There is no actual bar to sit at, which was a little disappointing.
-Arrived to Rick's Cafe at 12:05pm. Informed by the host breakfast was unavailable - no problem for our group. After being seated, we see multiple people exiting a buffet area with breakfast items. Our server (who was wonderful) offers us breakfast. We ordered off the lunch menu and were served lukewarm barely edible tacos.
-Late Check-Out ignored. Housekeeping begin knocking with a Do Not Disturb sign on the door at 11am. 2 more attempts we are aware of by housekeeping until we left at 3pm.
-Front desk 1 Star
-Bellman 5 Stars
-Valet 5 Stars
-Pool Staff 4 Stars
In closing, the front desk staff set a negative tone for our stay at this beautiful hotel.. It took a few cocktails at the pool to brighten our experience.
June 8, 2016
Rated 5 out of 5 by vegaslocal Our Stay
We had an excellent stay for our anniversary. The property is beautiful and maintained well. I liked the patio overlooking the beach area the most. In the evening they have fires and plenty of seating for enjoying a drink and good conversation. The only thing that disappointed me was the bathroom. It isn't much to talk about. Very basic. I would like to recognize the woman who checked us in, Marianna. She was very friendly and personable. The customer service we received from her was exceptional.
June 5, 2016
Rated 5 out of 5 by Arrieta Staff Recognition
Prior to my arrival, I was unsuccessful in contacting the Concierge to make arrangements important to my stay. I contacted the Manager's office, and I was given tremendous service and attention to my requests. In this age, discovering people who can deliver real customer "service" is a rare treasure. I will return to this property because the service defined my stay,
May 25, 2016
Rated 4 out of 5 by Claytu Great intro to Vegas!
Our visit revolved around getting together with close friends who were in town on business at another nearby hotel. Also our first time visiting LV!. Very quiet, great location and setting, very well laid out and the most attentive staff I've ever found in a hotel.
Drawback was we had little time to enjoy the hotel facilities.
As first timers to the area we enjoyed the "another world" character of the hotel versus the "Strip" or Fremont St. Wow, what a zoo! A little overwhelming and appreciated getting away from it but close enough to go back to, when ready.
Next time we'll make better use of the pool area, exercise facility, etc.
May 23, 2016
Rated 5 out of 5 by hiker60 Best kept secret in Vegas
We fell in love with this property! We had a lakeside view that was beautiful. The salt water pools and water slide were fantastic, as well as the pool side service. We were missing our 2 year old grandson, who would have loved the playground, too. It is the perfect resort for families with no smoking or gambling. But, easy shuttle service to the strip an the Village shops and restaurants. We requested a refrigerator and microwave for our elderly Mom who is handicapped. We were very pleased with the friendly staff and accommodating staff. We plan on returning with more family next year!
May 13, 2016
Rated 2 out of 5 by mlfink1970 Beautiful Hotel bad service
No refrigerator in the room and the pool staff was confused if the pool was open or closed. Staff offered a voucher for coffee, some in my party got a voucher we did not. no consistency with vouchers or communication with employee departments. Staff rolled eyes and giggled when we mentioned we did not have a refrigerator. beautiful property, just needs a little customer service training to match the beauty of the hotel
May 9, 2016
Rated 3 out of 5 by DotD Staycation
We enjoyed our Staycation although all amenities were not available during our trip! We didn't realize when it rains in Las Vegas it closes down the beach and all lake activities are closed. If you're making the trip like us specifically for the pool and beach please check the weather prior and note we were advised when it rains the Beach is shut down for a few days after. Beautiful property other then the minor set backs we experienced!
May 6, 2016