Rated 4 out of 5 by Claytu Great intro to Vegas!
Our visit revolved around getting together with close friends who were in town on business at another nearby hotel. Also our first time visiting LV!. Very quiet, great location and setting, very well laid out and the most attentive staff I've ever found in a hotel.
Drawback was we had little time to enjoy the hotel facilities.
As first timers to the area we enjoyed the "another world" character of the hotel versus the "Strip" or Fremont St. Wow, what a zoo! A little overwhelming and appreciated getting away from it but close enough to go back to, when ready.
Next time we'll make better use of the pool area, exercise facility, etc.
May 23, 2016
Rated 5 out of 5 by hiker60 Best kept secret in Vegas
We fell in love with this property! We had a lakeside view that was beautiful. The salt water pools and water slide were fantastic, as well as the pool side service. We were missing our 2 year old grandson, who would have loved the playground, too. It is the perfect resort for families with no smoking or gambling. But, easy shuttle service to the strip an the Village shops and restaurants. We requested a refrigerator and microwave for our elderly Mom who is handicapped. We were very pleased with the friendly staff and accommodating staff. We plan on returning with more family next year!
May 13, 2016
Rated 2 out of 5 by mlfink1970 Beautiful Hotel bad service
No refrigerator in the room and the pool staff was confused if the pool was open or closed. Staff offered a voucher for coffee, some in my party got a voucher we did not. no consistency with vouchers or communication with employee departments. Staff rolled eyes and giggled when we mentioned we did not have a refrigerator. beautiful property, just needs a little customer service training to match the beauty of the hotel
May 9, 2016
Rated 3 out of 5 by DotD Staycation
We enjoyed our Staycation although all amenities were not available during our trip! We didn't realize when it rains in Las Vegas it closes down the beach and all lake activities are closed. If you're making the trip like us specifically for the pool and beach please check the weather prior and note we were advised when it rains the Beach is shut down for a few days after. Beautiful property other then the minor set backs we experienced!
May 6, 2016
Rated 4 out of 5 by MAUI2008 UNEDUCATED WAIT STAFF
Don't order a craft beer at the restaurant. You may be suprised by what you are served. The menu only say "Craft beer", but can the wait staf tell you what the beers are? NO! I tried to make it simpler by asking for a dark or red craft beer. I wound up with an IPA. It would be so simple to just put a list of craft beer in the drink menu, after all they have pages and pages of wines listed.
So insted of having pleasureable evening meal I had one with constant irritating discussion with the wait staff over beer. The wait staff told me that the bar tender told her that all craft beers are dark beers. I have a hard time believing that. Get it together or take craft beers off of your Menu!!
May 3, 2016
Rated 5 out of 5 by DogeatDog Food
Of all the Starwood hotels I've been to, this Westin hotel is by far the best. It has so many amenities under one roof. The only sad part was my children were not with me but hoping to return with them in the near future. However I was disappointed on the food particularly the baby potato hash browns in the breakfast buffet. Most of them hard and uncooked. The smaller pieces were cooked though and I had to picked them piece by piece to get enough to eat. But overall I enjoyed the whole experience
April 21, 2016
Rated 3 out of 5 by pinkee terrible service
I stayed in this hotel with my dog for two weeks, when I moved for work. I was told there was a refrigerator in the room. When it was missing, I was told they were renovating and some rooms had them, never addressed it again. staff seemed annoyed by requests, and generally lacked any kind of service. the valet drivers and restaurant staff were excellent
April 20, 2016
Rated 5 out of 5 by Scott2424 Pleasantly Surprised
My wife and I stayed for 3 nights over a long weekend. The pool area, beach and grounds are outstanding. The rooms are adequate only, but a view can make up for it if you get a lakeside patio room. The sushi/steak restaurant is good, when its open. Menu changes often and our sushi was great. The staff is very friendly and helpful. You are far enough away from the strip to feel like you are at a quiet beach resort, but close enough if you want to go out for a big night. Take Ubers not taxis and/or the free hotel-strip shuttle. We are planning to bring kids next time as there were also many families having fun. Its great that there are separate family and adult pools.
April 19, 2016