Rated 3 out of 5 by Keshav Drinking water
I was shocked and surprised that this hotel did not provide even a bottle of drinking water complimentary.
Even the breakfast was so very limited.
Being an SPG Platinum had no recognition in this property.
I am not coming back to this hotel anytime.
January 15, 2013
Rated 5 out of 5 by Pat2013 Customer Service Dream Team
Mr. Maynard (GM) and his staff are examples of excellent customer service. It was our family's first visit to New York City so we requested a higher floor room. We wanted our kids to enjoy a view of the city. During check-in, the front desk person (I believe her name is Shaimee), offered us a higher room for our family at no additional cost. Her disposition was so positive and friendly, something that we did not expect in New York. Also, due to our late departure, the hotel staff also granted us a late check out so that we wouldn't be wondering the streets before our departure time. The check out person (I believe his name is Bernardo) was also very friendly and helpful. Again, we didn't expect that kind of reception in a big city. We were so impressed, we signed up for the Starwood Preferred Guests even though we already have premier status with a couple of other hotels. The Westin NY Grand Central truly made our stay in NY! Since we are from Hawaii, we would recommend this hotel to all visitors since the Aloha Spirit truly exists at the Westin NY Grand Central.
July 7, 2013
Rated 5 out of 5 by Meritxell2013 Very good location and convenient for business trips
The hotel has a very good location.
It is comfortable, the staff are nice and friendly. I was on a business trip and the hotel matched perfectly my needs and expectations. I absolutely return back and will recommend it.
July 8, 2013
Rated 3 out of 5 by BDC4 Sad and worn
The wall covering peeling in the bathroom, the grout old and cracked. Outdated decor. Slow elevators.
Not what I expected from a Westin
August 24, 2013
Rated 5 out of 5 by tatee79 Westin Grand Central is great- nice rooms
My husband and I stayed here for a night- the room was spacious and very clean. Staff is always friendly. I've stayed here multiple times and its conveniently located close to GC, and high quality. We will definitely stay here again.
May 25, 2013
Rated 4 out of 5 by JKCH great location and great rooms
Great location near Grand Central and rooms are spacious and attractively decorated. Disappointed in lack of restaurant being open for healthy (non bar) food. Also why no Bible in the room. Although rooms are new, shower floor looks old/dirty
December 14, 2012
Rated 4 out of 5 by SYCanada Beautiful hotel, decent service
Gorgeous lobby, pretty good value for money, a bit far of a walk from my office or else I'd stay here more!
Generally pretty good stay
August 19, 2013
Rated 5 out of 5 by Baskims Fantastic
I stay in Starwood properties weekly and until finding the Helmsley/Westin would bounce around to different hotels. The staff is extraordinary, the rooms are spacious, and the location is accessible. I recommend this hotel very highly.
October 23, 2012
Rated 5 out of 5 by SKNY Excellent Hotel. Highly Recommended
Great experience. Got upgraded to a suite, which was fantastic! Staff was super friendly. The building seems to have been newly renovated. The parking is $60 a night, but then again this is NYC :)
Overall - a highly recommended hotel.
January 14, 2013
Rated 5 out of 5 by anna527 My relaxing weekend
I had a great and relaxing stay. With the exception of the little mishap at check out...which was rectified quickly...everything was fantastic and my needs all met. Will definitely come again
July 17, 2013
Rated 4 out of 5 by Mikko1973 Very pleasant stay
Had a room on the 38th floor. Spacious by NYC standards. Room was clean and in very good condition. HD TV rounded it up. Only downside: no complimentary wifi. This should be included for SPG members. Otherwise very pleasant stay.
March 26, 2013
Rated 3 out of 5 Room package
I booked a room packagage incluiding breakfast and I have to stop two times at the front desk to correct my statement since I got the breakfast billed two times.
August 5, 2013
Rated 5 out of 5 by Indyman123 Great location
This was the second time I stayed at the Westin since it was taken over by Starwoods. The location is great and the rooms very comfortable. I found the staff friendly and concerned about my needs. Would definitely stay there again.
November 29, 2012
Rated 2 out of 5 by MM88 New Westin
Not up to quality standards expected at a Westin. Needs time to improve and add services. Upon arrival bathroom toliet seat was broken off, no bathrobes in room, no books or info on nyc in room, telephone system is terrible to use
November 26, 2012
Rated 5 out of 5 by Geop463 Excellent expereince
From the moment I arrived until the moment I checked out, my experience was excellent. The staff was always welcoming and warm. My every need was met. The rooms were beautifully renovated and spacious and the location was ideal.
January 21, 2013
Rated 4 out of 5 by AVB24 Overnight Stay
I only stayed one night, but check-in was quick and friendly. The Concierge had great restaurant suggestions, and supplied me an umbrella so I could walk in the sprinkling rain to the restaurant. Very pleasant stay.
May 30, 2013
Rated 5 out of 5 by lawlor Sandra Mango
Outstanding stay at Westin this weekend....room was exceptionally clean as was bath and both were spacious..loved location to GC....I am travel agent and wil recommend to my clients....
July 15, 2013
Rated 5 out of 5 by Eric8339 Wonderful Hotel
I have stayed at many hotels in Manhattan and this is my top hotel for the money. It isn't as swanky as the W in Times Square but the overall experience as good or better. The bar area was wonderful and the staff was excellent
January 21, 2013
Rated 5 out of 5 by janice Outstanding experience
This hotel was great for our group for the weekend. The location was convenient to all of the city and the staff was extremely accommodating. We are looking forward to staying here the next time we are in NYC
June 10, 2013
Rated 5 out of 5 by Wirelessman The best value in NYC
We stay at this hotel regularly in visiting family in NYC. It is centrally located, and with the recent renovations, it is the best bargain in NYC if you can get one of their discounted rates or if you are using SPG points.
February 4, 2013
Rated 5 out of 5 by rkl1 Another good stay
another good stay - strong support and comfortable rooms
September 3, 2013
Rated 3 out of 5 by Rxch TV
TV was not working; of course thing break or are faulty but what was surprising was no one showed up for over 90 mins to try to remedy the situation
August 4, 2013
Rated 5 out of 5 by David36 Westin Grand Central Experience
From the time we were greeted by the doorman, our experience at the Westin Grand Central was outstanding. The location,room amenities, and service exceeded our expectations. Each staff member was welcoming and efficient.
December 13, 2012
Rated 5 out of 5 by deena126 Location
Beautiful view if you have a high floor, we could see the east river and the Chrysler building. Location was perfect for us.staff at checkin was wonderful, made us felt welcomed. Thank you for a wonderful experience!
April 7, 2013
Rated 5 out of 5 by J01040 Clean, quiet, quick, courteous check-in
Good location: close enough to walk to Times Square but away from the big crowds. Close to Grand Central. Quiet, clean, pleasant check-in staff.
August 5, 2013
Rated 5 out of 5 by kristent165 night audit staff
Hoda at the front desk during my 2AM tragedy was AWESOME!!! I cut my toe and it was pretty bad - she help me get it cleaned up - no way, could i have helped a complete stanger like that!
July 2, 2013
Rated 4 out of 5 by Claire75 my favorite hotel!
I love westin its my favorite hotel.
everything was perfect as always! however just one thing annoyed me. the room was not soundproof!! :( i could hear all the siren, traffic, and construction sounds. it was very bad.
January 7, 2013
Rated 5 out of 5 by coolguy2098 Best Secret in NY
This hotel is pone of the best kept seccrets in NY. I was amaized by how great the renovation turned out. The Westin team had done great job transformning this hotel. Rooms are really nice and the views are incredible
January 8, 2013
Rated 5 out of 5 by eyejay Exceeded expectation
Room was spotless,location was great, staff was friendly and the folks at the concierge desk were very helpful and pleasant. We would definitely consider staying there again when next in New York.
June 12, 2013
Rated 5 out of 5 by UpInTheAirAgain The best westin
great service from check in to check out.
good room layout.
spg preferred recognition.
upgraded to best Room possible (top floor).
July 30, 2013