Rooms & Rates

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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 743 reviewers.
Rated 4 out of 5 by Sadly average for a Westin and in the location Positives: Room was extremely clean. Easy to find. Negatives: Requested a room with a view. Was given the 6th floor and a side street view. Called the front desk from the room to ask about local food places and the lady was extremely rude and seemed to busy to talk. The lobby 'cafe' has Starbucks signs everywhere but is not actually a 'Starbucks'. They just serve Starbucks products. So after ordering food/coffee, I went to use my gift card and was told I could not because they are not a Starbucks...(thanks for telling me while you saw me tapping it on the counter while ordering) Overall: I think I expected more from my past experiences staying at Westin's. Sadly, this was a huge let down. May 20, 2014
Rated 5 out of 5 by hotel offers free internet great location near grand central station. rooms are clean and comfortable. May 18, 2014
Rated 5 out of 5 by Great Place To Stay My husband, daughter and I went to New York City for a quick getaway. Due to flight delays, we arrived late at night and were warmly welcomed and got into our room quickly. The room was perfect for 3, and a good size. The beds are comfortable and the amenities are excellent. Service at this Westin was impeccable. From the front desk, maintenance, security and the concierge to the waitress in the restaurant, all were courteous and responsive. The location of the hotel is so convenient, you can walk to so many places and a short cab ride to many more. Plus, the train station is right there. There are good restaurants very close as well as a CVS. All in all, next time we go to NYC, we will return to Westin Grand Central. May 17, 2014
Rated 4 out of 5 by The Westin Grand Central provides consistenly good service I visit NYC regularly on business and make the Westin Grand Central my home for 2/3 days at a time. I am seeking cleanliness, comfort and as quiet environment as possible. The hotel always responds to my needs in a very friendly way, from the front desk to the bellman to the management. Thank you. Also a great mid town location. May 15, 2014
Rated 3 out of 5 by Not what you excpect from Westin Lifts not working properly, cold room with cunningly hidden a/c controls, light switches and electrical outlets, paper thin walls, noisy ice room audible four rooms away, and a late night garbage compactor working outside up to 12.45am. On the plus side - clean rooms, comfortable beds, and once found the a/c controls worked reasonably well. May 15, 2014
Rated 5 out of 5 by great location The hotel is close to Central Station. metro station is half a block from the hotel. We took a bus to de airport the stop was 1 1/2 blocks from the hotel. May 13, 2014
Rated 5 out of 5 by Hotel is friendly and great location in Manhattan I have stayed several times since 2013 at this hotel. On every stay the service and comfort have been excellent. May 10, 2014
Rated 5 out of 5 by My great hotel experience Westin has always been my choice hotel for family and friends ,especially those visiting fr it has always met my expectations : warm and comfortable Accommodations friendly, helpful and patient staff ( on this particular stay- especial mention to the female manager and the 2 ladies at the reception and check out desk) Wonderful location and easy access to eateries, shopping ,transportation and sites Thank you for our memorable visit again May 8, 2014
Rated 5 out of 5 by Front Desk Staff Very professional This property has everything I would expect from a Westin/Starwoods hotel. Clean, current and comfortable. I am always greeted by a very friendly and professional staff. Diedre (spelling?) is particularly friendly and welcomes me by name and with a smile and warm conversation. May 2, 2014
Rated 5 out of 5 by Excellent Excellent value from all aspects. May 2, 2014
Rated 5 out of 5 by A New York City getaway This hotel is first class. Excellent location and wonderful staff. May 1, 2014
Rated 2 out of 5 by Shocking Lack of Customer Service Front check in to check out the staff here are unfriendly bordering on rude. No greeting no smile not even looked in the eye most of the time. Check out was abysmal with a surley gentleman at 6am who could not even explain the bill and was downright rude when we asked for help in explaining it. I had upgraded the room and was given a room on check in right next door to the lift - despite asking for a quiet room. Asked to be moved and was offered a king bed room - despite the fact I was there with a girlfriend and had specified 2 bedded. Declined and was given a noisy damp smelling room on the 18th floor. Lower floors are allot more noisy due to traffic and I have asthma so room was not good. Finally back home and nearly $1000 is still holding on my account which was taken at check in and has not been released yet. In conclusion this stay was extremely disappointing and as someone who stays at Westin hotels often it was shockingly bad! May 1, 2014
Rated 5 out of 5 by Great stay First time here. Great stay. Big room overall. Quick breakfast available. Complimentary umbrellas were a life saver. May 1, 2014
Rated 5 out of 5 by Great Location Take a Helmsley Hotel and make it much better. Great job on upgrades. We will always stay here when we visit New York City. April 29, 2014
Rated 1 out of 5 by House Keeping Issue Before leaving for breakfast we called housekeeping and request to have the room cleaned up. Upon returning around 4PM the room was still not cleaned. Went out again for dinner and the room was still not completely cleaned upon our return - Blanket on the floor, room not properly stocked….etc. Not sure what happened with the house keeping staff but it was totally unacceptable. April 29, 2014
Rated 5 out of 5 by A Lovely Get A Way I love this hotel. I love the staff. I love everything they have to offer. This is in a great location. This is the 2nd time I've stayed at this hotel and my experience with them keeps getting better and better with every trip. You are down the street from Grand Central Station. You have a view of the Chrysler Building and The Empire State Building. I received an email from staff member a week prior to our stay offering assistance in pretty much anything we needed. I get stressed out purchasing the metro passes because I place unnecessary pressure on myself, so I ask her if they would get us (2) metro passes for $20.00. I received an email the next day stating, "Thank you for contacting me and allowing me to assist you in your upcoming stay. I was delighted to arrange two $20 metro tickets for the subway to be arranged before you arrival." This put my mind at ease and without asking, she placed us on a higher floor (39th) so we could have a view and it was simply lovely. I've been to the city 3-4 times and they have all been during winter and this was my first trip during the spring and it was simply magical and lovely. Flowers were blooming and the city was simply lovely. Coupled with the experience at the Westin and the season of Spring, I will make another trip next year and we will be staying at this hotel again. Thank you Westin for everything you had to offer us. It made our trip that much better. April 28, 2014
Rated 5 out of 5 by Good customer service Even though I had a few issues, the staff took care of them without hassle and in a timely manner. I did however have to call back after checkout for a credit that was promised on my reservation. April 28, 2014
Rated 4 out of 5 by noisy now platinum upgrade available.. April 28, 2014
Rated 1 out of 5 by Great location Great location Comfortable room April 26, 2014
Rated 5 out of 5 by VERY NICE NY WESTIN LOCATION Fantastic location for walking around New. York City. 2 blocks from grand. Central Station and United. Nations. My room was great in the top of the building. The Bar Restaurant is a typical Westin but with the New. York atmosphere. The SPG recognition excellent and that's a big plus for me. I will return to this. Starwood Property. Thank You to all the. Staff for my great one week stay. April 26, 2014
Rated 3 out of 5 by Great location The location of this hotel is central to everything therefore making it a great location to stay. The staff were rude and unhelpful and did not treat us as valued SPG members. April 26, 2014
Rated 4 out of 5 by OK The staff is very friendly and responsive. However, from a practical standpoint, other guests were very loud in the hallways, my tub did not drain properly (they fixed it), they didn't restock water each day and (the absolute worst) the internet kept disconnecting every 2 minutes over the weekend, forcing the sign-up page to reappear and sign-on process to reoccur. No one could fix that one until Monday. April 23, 2014
Rated 3 out of 5 by Westin does not always mean Westin To keep this short: - Arrival and check-in ok (very unfriendly and arrogant valet parking staff, but nevertheless friendly check-in staff ladies) - Next day: very unfriendly, educational and arrogant valet parking staff on the phone (call from room) - Shirts and other clothing ended up on the sideboard (I thought roomservice has been invented to clean rather than mess up. If I'd mess my room up myself I would consider this to be a different story. 2$ tip per day obviously is not enough in this City. - DO NOT DISTURB means? Why do I welcome roomservice in my room when the sign is at door handle? - Check-out: No bill under my door as promised. - Luggage: 10 miutes waiting ato get it back... In a nutshell: Not my favorite Westin. April 22, 2014
Rated 4 out of 5 by Internet access I was not able to access the Internet in my room. I called the front desk 4 times. But I was disconned there twice . After I got transferred to the outside tec services, I got disconnected again. So I gave up and used my cell phone.people at the caffe was nice. Even though I was a bit late for the free breakfast, they talked the manager and gave me a bag of continental breakfast to go. Overall, it was a good stay! April 20, 2014
Rated 5 out of 5 by Fabulous! A truly wonderful experience from the moment I arrived. Pei at the front desk was exceptionally helpful and friendly. I'll be back soon-thank you! April 16, 2014
Rated 4 out of 5 by Great location but needs a/c improvements Great location and great rooms. But need for the air conditioning to work better. Our room was warm and humid the entire stay. Restaurant service is also a disaster. April 15, 2014
Rated 2 out of 5 by Not up to par in my Westin Expectations Wifi in room 3210 didn't work at all, kept disconnecting after every few minutes. Refrigerator was filled with items that needed to be paid for, would rather have an empty fridge to put my own snacks in. Check-in line for platinum members was used for all guests. Didn't have the option to "Make a Green Choice" like I usually have staying at other SPG hotels. Didn't have a club lounge for Platinum members. Room is decent size for being a New York hotel. Heavenly bed is comfortable as always. April 15, 2014
Rated 5 out of 5 by Great Suites! Utilized a Suite night award for an upgrade, and the suites are excellent at this property. They are some of the larger suites I've stayed at in Manhattan for SPG properties. The living room has an excellent amount of space, and the bedrooms are also quite large. The property is quite convenient to Grand Central station. April 13, 2014
Rated 4 out of 5 by Good Hotel Mix bag concerning staff responsiveness. Some staff followed through to ensure that the accommodations met our expectations. Erica was terrific. Another staff notice our frustration waiting for our car, which was valet. He immediately took action and resolved the issue. However other staff were uninterested in helping. Great facilities, such as nice fitness center (very clean) and bar. April 12, 2014
Rated 4 out of 5 by Great NYC Experience I have stayed at this Westin several times, for business and pleasure. The staff is terrific - friendly, smiling and helpful. Food and drinks at bar/restaurant were quite good. Great location. My only negative comments are that we could fairly easily hear noise from the street (42nd St) in our 7th floor room during the night. And, lines for check-in are frequently long (hotel seems to have a lot of groups staying here), and when, having arrived around 9am, I went to check my bag for the day after checking in (and waiting 10-15 minutes), there was a large group doing the same. There was only one bellman handling it, and although a manager was present, no one did anything to better organize getting the luggage from the group handled while also serving the several "single" guests. Could have been handled better. April 9, 2014
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