Rated 5 out of 5 by CindyN Great location, spectacular views
This was my first time staying at this property and it will not be my last...the room was much larger than the usual NYC hotel room. It was very clean, the bed was comfortable and maybe because we were on the 36th floor, the street noise was minimal...loved staying here.
December 12, 2012
Rated 5 out of 5 by Jennam26 Simply wonderful
My husband and I stayed 6 nights at the hotel and had a great stay. The room was clean and large by NY standards. The staff couldn't have been nicer. The only problem was the rain but not to worry the hotel provided umbrellas, nice touch! We will definitely go back.
June 15, 2013
Rated 5 out of 5 by mehere excellent in all regards
This hotel was very clean; rooms were updated very well; the beds and linens were especially good. Staff was excellent from front desk, bell, etc. All very good. Excellent job Westin.
Food was very good, but well above average pricing for NY
July 31, 2013
Rated 1 out of 5 by HDH2012 This hotel's Service Quality needs a lot of improvement
As a SPG platinum member, I have stayed in many Westin hotels aroudn the world. But my recent visit to the Westin Grand Central Hotel has been the worst. The hotel location is great. But service quality was far from satisfactory.
October 22, 2012
Rated 5 out of 5 by LC527 A New York City Gem
From check-in to check-out. Friendly and accommodating staff. Room was exceptional clean and hotel ambience is very inviting.
December 15, 2013
Rated 5 out of 5 by Brad456 Clean and nice room size
Opted for the double bed upgrade. Great choice...plenty of room for four people. Room was clean. Location was nice, easy to get out of Manhattan and certainly not as crowded as Times Square area. Would definitely stay again.
November 27, 2012
Rated 5 out of 5 by SPGPlatinum111111 New Place to Stay in NYC
I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great.
February 21, 2013
Rated 5 out of 5 by Wirelessman It is our favorite NYC hotel
Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all.
April 23, 2013
Rated 5 out of 5 by Nathan53 Sharp and Comfortabe
The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central.
February 22, 2013
Rated 5 out of 5 by maptraveler a new yorker
my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend.
December 7, 2012
Rated 5 out of 5 by Dennis624 Westin Grand Central
We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night!
September 3, 2013
Rated 5 out of 5 by TMPR Amazing NY stay
A quick weekend getaway to New York and the Westin made it more than enjoyable
December 4, 2013
Rated 5 out of 5 by Aguasca1962 Very confortable rooms!
The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!!
December 12, 2012
Rated 5 out of 5 by maxfax Smiles
More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan!
October 12, 2013
Rated 5 out of 5 by PETERMEX VERY NICE NY WESTIN LOCATION
Fantastic location for walking around New. York City. 2 blocks from grand. Central Station and United. Nations.
My room was great in the top of the building. The Bar Restaurant is a typical Westin but with the New. York atmosphere. The SPG recognition excellent and that's a big plus for me. I will return to this. Starwood Property. Thank You to all the. Staff for my great one week stay.
April 26, 2014
Rated 5 out of 5 by Edelgiggles This hotel is in great location and easy access to subway
Loved this hotel! Great service and very friendly ! Will definitely stay here again.
July 4, 2013
Rated 5 out of 5 by Michelle88 Location near Grand Cental
Friendly Staff, Room was great and beds were so comfortable.
July 23, 2013
Rated 4 out of 5 by FormerNYer OK
The staff is very friendly and responsive. However, from a practical standpoint, other guests were very loud in the hallways, my tub did not drain properly (they fixed it), they didn't restock water each day and (the absolute worst) the internet kept disconnecting every 2 minutes over the weekend, forcing the sign-up page to reappear and sign-on process to reoccur. No one could fix that one until Monday.
April 23, 2014
Rated 5 out of 5 by Skers Great stay
First time here. Great stay. Big room overall. Quick breakfast available. Complimentary umbrellas were a life saver.
May 1, 2014
Rated 5 out of 5 by Xderoni A New York City getaway
This hotel is first class. Excellent location and wonderful staff.
May 1, 2014
Rated 2 out of 5 by Precious0ne Not up to par in my Westin Expectations
Wifi in room 3210 didn't work at all, kept disconnecting after every few minutes. Refrigerator was filled with items that needed to be paid for, would rather have an empty fridge to put my own snacks in. Check-in line for platinum members was used for all guests. Didn't have the option to "Make a Green Choice" like I usually have staying at other SPG hotels. Didn't have a club lounge for Platinum members. Room is decent size for being a New York hotel. Heavenly bed is comfortable as always.
April 15, 2014
Rated 3 out of 5 by Shinergise Room Noise proofing was totally inadequate
Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away!
October 20, 2012
Rated 5 out of 5 by coldcreek Great Location
Take a Helmsley Hotel and make it much better. Great job on upgrades. We will always stay here when we visit New York City.
April 29, 2014
Rated 5 out of 5 by Excited Good customer service
Even though I had a few issues, the staff took care of them without hassle and in a timely manner. I did however have to call back after checkout for a credit that was promised on my reservation.
April 28, 2014
Rated 4 out of 5 by SpringNYC Internet access
I was not able to access the Internet in my room. I called the front desk 4 times. But I was disconned there twice . After I got transferred to the outside tec services, I got disconnected again. So I gave up and used my cell phone.people at the caffe was nice. Even though I was a bit late for the free breakfast, they talked the manager and gave me a bag of continental breakfast to go.
Overall, it was a good stay!
April 20, 2014
Rated 4 out of 5 by mhc5011 This hotel was clean and spacious
Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again.
September 4, 2013
Rated 3 out of 5 by TM2363 Great location
The location of this hotel is central to everything therefore making it a great location to stay. The staff were rude and unhelpful and did not treat us as valued SPG members.
April 26, 2014
Rated 3 out of 5 by Dta333 check in was terrible
Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!!
December 14, 2012
Rated 4 out of 5 by beeser noisy
now platinum upgrade available..
April 28, 2014
Rated 1 out of 5 by Jen123 Worst stay in a SPG property
After a long of work, I had luckily check the bed sheet before jumping into the bed post mid night. The worst nightmare!!! Bed sheet had many dark spots between 1-3 inches in diameter. After calling the front desk to complain, a house keeping person came up to change the bedding. 30 minutes later, she found out that she was short in a cover sheet. more than 20 minutes later, WITHOUT knocking the door or announcing herself, she swiped a card and came back to my room. This was past 1AM!!!!
I almost cannot believe myself to come back to this hotel the following week, and find the 2nd worst stay ever. After coming to this hotel for 6 months, I finally gave up.
March 6, 2013