The Westin New York Grand Central

  • 212 East 42nd Street
  • New York,
  • New York
  • 10017
  • United States
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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.9 out of 5 by 511 reviewers.
Rated 5 out of 5 by Great location, spectacular views This was my first time staying at this property and it will not be my last...the room was much larger than the usual NYC hotel room. It was very clean, the bed was comfortable and maybe because we were on the 36th floor, the street noise was minimal...loved staying here. December 12, 2012
Rated 5 out of 5 by Simply wonderful My husband and I stayed 6 nights at the hotel and had a great stay. The room was clean and large by NY standards. The staff couldn't have been nicer. The only problem was the rain but not to worry the hotel provided umbrellas, nice touch! We will definitely go back. June 15, 2013
Rated 5 out of 5 by excellent in all regards This hotel was very clean; rooms were updated very well; the beds and linens were especially good. Staff was excellent from front desk, bell, etc. All very good. Excellent job Westin. Food was very good, but well above average pricing for NY July 31, 2013
Rated 1 out of 5 by This hotel's Service Quality needs a lot of improvement As a SPG platinum member, I have stayed in many Westin hotels aroudn the world. But my recent visit to the Westin Grand Central Hotel has been the worst. The hotel location is great. But service quality was far from satisfactory. October 22, 2012
Rated 5 out of 5 by A New York City Gem From check-in to check-out. Friendly and accommodating staff. Room was exceptional clean and hotel ambience is very inviting. December 15, 2013
Rated 5 out of 5 by Clean and nice room size Opted for the double bed upgrade. Great choice...plenty of room for four people. Room was clean. Location was nice, easy to get out of Manhattan and certainly not as crowded as Times Square area. Would definitely stay again. November 27, 2012
Rated 5 out of 5 by New Place to Stay in NYC I stayed here when Starwood first took over the property and it was a dump. They clearly invested a lot of money in this property and it shows. From the new lobby & renovated rooms to the upscale bar this place is great. February 21, 2013
Rated 5 out of 5 by It is our favorite NYC hotel Since upgrading to a full "Westin" this hotel has great location, nice, clean rooms and the feel of a boutique hotel. Staff is nice and friendly, and we've stayed there at least once a month with no problems at all. April 23, 2013
Rated 5 out of 5 by Sharp and Comfortabe The staff as attentive,the room and facilities were updated, clean and attractive. I would definately stay again and recommend to others. The location says Grand Central, but it is a walk from Grand Central. February 22, 2013
Rated 5 out of 5 by a new yorker my roon was large and quiet and clean. The staff was very nice. the breakfast was too pricey. Great location. the hotel more than met my expectations. Nice workout room . I would recommend it to a friend. December 7, 2012
Rated 5 out of 5 by Westin Grand Central We had an excellent stay at the Westin. Love the location, very nice staff. Upgraded to a corner room with a beautiful and unobstructed view of the Empire State Bldg - beautiful at night! September 3, 2013
Rated 5 out of 5 by Amazing NY stay A quick weekend getaway to New York and the Westin made it more than enjoyable December 4, 2013
Rated 5 out of 5 by Very confortable rooms! The rooms are modern, clean, and spatious. The bed and pillows were very confortable too. Great location. I love this hotel!! December 12, 2012
Rated 5 out of 5 by Smiles More smiles @ the front desk and out front than anywhere else I've stayed in Manhattan! October 12, 2013
Rated 5 out of 5 by VERY NICE NY WESTIN LOCATION Fantastic location for walking around New. York City. 2 blocks from grand. Central Station and United. Nations. My room was great in the top of the building. The Bar Restaurant is a typical Westin but with the New. York atmosphere. The SPG recognition excellent and that's a big plus for me. I will return to this. Starwood Property. Thank You to all the. Staff for my great one week stay. April 26, 2014
Rated 5 out of 5 by This hotel is in great location and easy access to subway Loved this hotel! Great service and very friendly ! Will definitely stay here again. July 4, 2013
Rated 5 out of 5 by Location near Grand Cental Friendly Staff, Room was great and beds were so comfortable. July 23, 2013
Rated 4 out of 5 by OK The staff is very friendly and responsive. However, from a practical standpoint, other guests were very loud in the hallways, my tub did not drain properly (they fixed it), they didn't restock water each day and (the absolute worst) the internet kept disconnecting every 2 minutes over the weekend, forcing the sign-up page to reappear and sign-on process to reoccur. No one could fix that one until Monday. April 23, 2014
Rated 5 out of 5 by Great stay First time here. Great stay. Big room overall. Quick breakfast available. Complimentary umbrellas were a life saver. May 1, 2014
Rated 5 out of 5 by A New York City getaway This hotel is first class. Excellent location and wonderful staff. May 1, 2014
Rated 2 out of 5 by Not up to par in my Westin Expectations Wifi in room 3210 didn't work at all, kept disconnecting after every few minutes. Refrigerator was filled with items that needed to be paid for, would rather have an empty fridge to put my own snacks in. Check-in line for platinum members was used for all guests. Didn't have the option to "Make a Green Choice" like I usually have staying at other SPG hotels. Didn't have a club lounge for Platinum members. Room is decent size for being a New York hotel. Heavenly bed is comfortable as always. April 15, 2014
Rated 3 out of 5 by Room Noise proofing was totally inadequate Fantastic check-in experience, usual high standard Westin room comfort EXCEPT inadequate window seals meant the jackhammers in the street below became impossible to bear leading to a midnight room shift. The windows did not close properly (bit concerning on 21st floor) meaning that the construction noise from outside was not filtered out. Hotel staff moved us but not the way we wanted to spend our Saturday evening on a romantic weekend away! October 20, 2012
Rated 5 out of 5 by Great Location Take a Helmsley Hotel and make it much better. Great job on upgrades. We will always stay here when we visit New York City. April 29, 2014
Rated 5 out of 5 by Good customer service Even though I had a few issues, the staff took care of them without hassle and in a timely manner. I did however have to call back after checkout for a credit that was promised on my reservation. April 28, 2014
Rated 4 out of 5 by Internet access I was not able to access the Internet in my room. I called the front desk 4 times. But I was disconned there twice . After I got transferred to the outside tec services, I got disconnected again. So I gave up and used my cell phone.people at the caffe was nice. Even though I was a bit late for the free breakfast, they talked the manager and gave me a bag of continental breakfast to go. Overall, it was a good stay! April 20, 2014
Rated 4 out of 5 by This hotel was clean and spacious Our stay was 5 days. We were able to check in early and the room was clean and spacious. The bedding was very comfortable and the bathroom was spa-like. We had an excellent sleep all nights. The hotel staff was very courteous. We did have one issue with housekeeping - we were out for the day and did not have our room serviced. We called and asked that it be servied between 9 and 10pm while we were at dinner. We arrived back at the hotel at 1130pm with a sleeping one year old to to find our room in the middle of being serviced. Housekeeping apologized for the inconvenience and we mentioned it to the staff. It did not happen again. September 4, 2013
Rated 3 out of 5 by Great location The location of this hotel is central to everything therefore making it a great location to stay. The staff were rude and unhelpful and did not treat us as valued SPG members. April 26, 2014
Rated 3 out of 5 by check in was terrible Tried checking in @ 1:30 after waiting 15 min. to be told that were no rooms available yet and to come back at 3:00 to check in. Came back at 3:00 after waiting another 15 min in line to be told that the room was still not ready. The hotel called around 4:15 to let me know that the room was ready. Came back to the hotel and waited more then 25 mins. in the starwood line. There was one person working at the starwood line and three working at the reg. checki in line. There other line was moving much faster tha the starwwod, people were leaving behind me in the starwood line and all got checked in faster than me. Very frustrating!! December 14, 2012
Rated 4 out of 5 by noisy now platinum upgrade available.. April 28, 2014
Rated 1 out of 5 by Worst stay in a SPG property After a long of work, I had luckily check the bed sheet before jumping into the bed post mid night. The worst nightmare!!! Bed sheet had many dark spots between 1-3 inches in diameter. After calling the front desk to complain, a house keeping person came up to change the bedding. 30 minutes later, she found out that she was short in a cover sheet. more than 20 minutes later, WITHOUT knocking the door or announcing herself, she swiped a card and came back to my room. This was past 1AM!!!! I almost cannot believe myself to come back to this hotel the following week, and find the 2nd worst stay ever. After coming to this hotel for 6 months, I finally gave up. March 6, 2013
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