The Westin New York Grand Central

  • 212 East 42nd Street
  • New York,
  • New York
  • 10017
  • United States
  • Map

Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 692 reviewers.
Rated 5 out of 5 by Dependable Westin I travel to NYC frequently for weekend trips. For the past couple of trips, I thought I try "boutique" hotels that were just as expensive as Westin, but much smaller and no where as nice. The rooms are spacious and the place had everything SPG members have come to expect from a Westin, even in an expensive real estate city like NYC. From now on, no more boutique hotels with characters, I will only stay at this hotel because I am done with disappointment from NYC boutique hotels with "character". May 28, 2014
Rated 5 out of 5 by Honest and responsive staff On 5/26 we checked out in a hurry and forgot to pick our camera. We didn't realise it until we reached home. Later that evening called up the reception. To our surprise the hotel staff was able to find it within an hour and respond back immediately. We thank the hotel staff for their speedy response and honesty without which we would have lost our cherished memories. As for the stay, we had a great time with a good night sleep in their most comfortable bed. May 28, 2014
Rated 5 out of 5 by may 2014 we were extremely surprised by the warm welcome we received upon arrival at your hotel, which it is not always the case in this city.The young Lady at the front desk was very pleasant and professional. May 27, 2014
Rated 4 out of 5 by This hotel offers comfort with reasonable price Internet should be free of charge. May 27, 2014
Rated 3 out of 5 by Poor customer service The room was not checked prior to move in as there was wet carpet from a leak and we could not get in touch with maint. Switced to a different room with only one bed and asked questions related to why we needed two beds(we were two woman) and not getting clean towels and told the ones we had were ok. Heard profanity from housekeeping in the hallways. Manager did not call us as promised when we were placed in our 3rd room. He said he wanted to be sure all was ok. May 27, 2014
Rated 3 out of 5 by Service was not great Baggage was terrible - not enough help - wait time long etc and room was open on arrival Alarm at 7:30 and continuous disturbances May 27, 2014
Rated 5 out of 5 by The hotel staff is excellent The hotel is very clean, the hotel staff.. front desk, restaurant staff, valet attendants are awesome. It is such a pleasure to experience excellent customer service in all areas. May 25, 2014
Rated 4 out of 5 by On site Restaurant needs improvement Overall, this hotel was a nice experience, as i come to New York at least twice a year, I am looking to stay with Starwood properties, as I am a loyal customer, traveling for work. However, the food establishment at this location was not at all responsive to my status or needs. I visited the cafe for breakfast twice, on the first occasion, when i provided my written platinum card written from the front desk indicating platinum status and breakfast perk, they then returned back to me, and told me I was not platinum status and that i needed to pay for breakfast. I asked them to please check again, there must be a mistake. once this was corrected, they failed to remove the $16.25 from the bill. The second time i went for breakfast, they did the same thing, they also failed to tell me about any additional charges (changing out potatoes for veggies, adding an item to an omlet) - and at this request, they did not provide me veggies, but potatoes only, so i had to request it again, at which it did not come out until my meal was complete done and i had already received my check. (a very long time) - in addition, i asked for brown crispy toast, it arrived partially burned. I do believe that this establishment needs some work on the customer service here. I actually had to find another waitress than my own, as she had disappeared. Next time I visit this hotel again, i would not choose to eat here in the future. I would instead choose an external location. Other than this, the hotel was very clean and beautiful, rooms were spacious and peaceful. May 22, 2014
Rated 5 out of 5 by Great Experience We had an incredible experience at this Hotel. We arrived and our room was not ready which was not a big deal. When we returned the room still was not ready but we were immediately upgraded. When needed a few things such as a door stop and a luggage stand and our phone repaired these were dealt with immediately. The rooms were clean and comfortable. The staff very accommodating in all regards. We will happily return. May 22, 2014
Rated 5 out of 5 by Surprising Gem Great Location - great fresh clean rooms May 21, 2014
Rated 4 out of 5 by Sadly average for a Westin and in the location Positives: Room was extremely clean. Easy to find. Negatives: Requested a room with a view. Was given the 6th floor and a side street view. Called the front desk from the room to ask about local food places and the lady was extremely rude and seemed to busy to talk. The lobby 'cafe' has Starbucks signs everywhere but is not actually a 'Starbucks'. They just serve Starbucks products. So after ordering food/coffee, I went to use my gift card and was told I could not because they are not a Starbucks...(thanks for telling me while you saw me tapping it on the counter while ordering) Overall: I think I expected more from my past experiences staying at Westin's. Sadly, this was a huge let down. May 20, 2014
Rated 5 out of 5 by hotel offers free internet great location near grand central station. rooms are clean and comfortable. May 18, 2014
Rated 5 out of 5 by Great Place To Stay My husband, daughter and I went to New York City for a quick getaway. Due to flight delays, we arrived late at night and were warmly welcomed and got into our room quickly. The room was perfect for 3, and a good size. The beds are comfortable and the amenities are excellent. Service at this Westin was impeccable. From the front desk, maintenance, security and the concierge to the waitress in the restaurant, all were courteous and responsive. The location of the hotel is so convenient, you can walk to so many places and a short cab ride to many more. Plus, the train station is right there. There are good restaurants very close as well as a CVS. All in all, next time we go to NYC, we will return to Westin Grand Central. May 17, 2014
Rated 4 out of 5 by The Westin Grand Central provides consistenly good service I visit NYC regularly on business and make the Westin Grand Central my home for 2/3 days at a time. I am seeking cleanliness, comfort and as quiet environment as possible. The hotel always responds to my needs in a very friendly way, from the front desk to the bellman to the management. Thank you. Also a great mid town location. May 15, 2014
Rated 3 out of 5 by Not what you excpect from Westin Lifts not working properly, cold room with cunningly hidden a/c controls, light switches and electrical outlets, paper thin walls, noisy ice room audible four rooms away, and a late night garbage compactor working outside up to 12.45am. On the plus side - clean rooms, comfortable beds, and once found the a/c controls worked reasonably well. May 15, 2014
Rated 5 out of 5 by great location The hotel is close to Central Station. metro station is half a block from the hotel. We took a bus to de airport the stop was 1 1/2 blocks from the hotel. May 13, 2014
Rated 5 out of 5 by Hotel is friendly and great location in Manhattan I have stayed several times since 2013 at this hotel. On every stay the service and comfort have been excellent. May 10, 2014
Rated 5 out of 5 by My great hotel experience Westin has always been my choice hotel for family and friends ,especially those visiting fr it has always met my expectations : warm and comfortable Accommodations friendly, helpful and patient staff ( on this particular stay- especial mention to the female manager and the 2 ladies at the reception and check out desk) Wonderful location and easy access to eateries, shopping ,transportation and sites Thank you for our memorable visit again May 8, 2014
Rated 5 out of 5 by Front Desk Staff Very professional This property has everything I would expect from a Westin/Starwoods hotel. Clean, current and comfortable. I am always greeted by a very friendly and professional staff. Diedre (spelling?) is particularly friendly and welcomes me by name and with a smile and warm conversation. May 2, 2014
Rated 5 out of 5 by Excellent Excellent value from all aspects. May 2, 2014
Rated 5 out of 5 by A New York City getaway This hotel is first class. Excellent location and wonderful staff. May 1, 2014
Rated 2 out of 5 by Shocking Lack of Customer Service Front check in to check out the staff here are unfriendly bordering on rude. No greeting no smile not even looked in the eye most of the time. Check out was abysmal with a surley gentleman at 6am who could not even explain the bill and was downright rude when we asked for help in explaining it. I had upgraded the room and was given a room on check in right next door to the lift - despite asking for a quiet room. Asked to be moved and was offered a king bed room - despite the fact I was there with a girlfriend and had specified 2 bedded. Declined and was given a noisy damp smelling room on the 18th floor. Lower floors are allot more noisy due to traffic and I have asthma so room was not good. Finally back home and nearly $1000 is still holding on my account which was taken at check in and has not been released yet. In conclusion this stay was extremely disappointing and as someone who stays at Westin hotels often it was shockingly bad! May 1, 2014
Rated 5 out of 5 by Great stay First time here. Great stay. Big room overall. Quick breakfast available. Complimentary umbrellas were a life saver. May 1, 2014
Rated 5 out of 5 by Great Location Take a Helmsley Hotel and make it much better. Great job on upgrades. We will always stay here when we visit New York City. April 29, 2014
Rated 1 out of 5 by House Keeping Issue Before leaving for breakfast we called housekeeping and request to have the room cleaned up. Upon returning around 4PM the room was still not cleaned. Went out again for dinner and the room was still not completely cleaned upon our return - Blanket on the floor, room not properly stocked….etc. Not sure what happened with the house keeping staff but it was totally unacceptable. April 29, 2014
Rated 5 out of 5 by A Lovely Get A Way I love this hotel. I love the staff. I love everything they have to offer. This is in a great location. This is the 2nd time I've stayed at this hotel and my experience with them keeps getting better and better with every trip. You are down the street from Grand Central Station. You have a view of the Chrysler Building and The Empire State Building. I received an email from staff member a week prior to our stay offering assistance in pretty much anything we needed. I get stressed out purchasing the metro passes because I place unnecessary pressure on myself, so I ask her if they would get us (2) metro passes for $20.00. I received an email the next day stating, "Thank you for contacting me and allowing me to assist you in your upcoming stay. I was delighted to arrange two $20 metro tickets for the subway to be arranged before you arrival." This put my mind at ease and without asking, she placed us on a higher floor (39th) so we could have a view and it was simply lovely. I've been to the city 3-4 times and they have all been during winter and this was my first trip during the spring and it was simply magical and lovely. Flowers were blooming and the city was simply lovely. Coupled with the experience at the Westin and the season of Spring, I will make another trip next year and we will be staying at this hotel again. Thank you Westin for everything you had to offer us. It made our trip that much better. April 28, 2014
Rated 5 out of 5 by Good customer service Even though I had a few issues, the staff took care of them without hassle and in a timely manner. I did however have to call back after checkout for a credit that was promised on my reservation. April 28, 2014
Rated 4 out of 5 by noisy now platinum upgrade available.. April 28, 2014
Rated 1 out of 5 by Great location Great location Comfortable room April 26, 2014
Rated 5 out of 5 by VERY NICE NY WESTIN LOCATION Fantastic location for walking around New. York City. 2 blocks from grand. Central Station and United. Nations. My room was great in the top of the building. The Bar Restaurant is a typical Westin but with the New. York atmosphere. The SPG recognition excellent and that's a big plus for me. I will return to this. Starwood Property. Thank You to all the. Staff for my great one week stay. April 26, 2014
  • 2015-10-06T07:44:24.080-05:00
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