The Westin New York Grand Central

  • 212 East 42nd Street
  • New York,
  • New York
  • 10017
  • États-Unis
  • Carte

Chambres et tarifs

  • Pour des séjours de plus de 90 jours, veuillez appeler le +(1) 866 539 3446.
  • Vous pouvez réserver un séjour uniquement jusqu'à 550 jours à l'avance.
  • Veuillez vérifier les dates.
1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.8 out of 5 by 716 reviewers.
Rated 3 out of 5 by Nice Location, but Serious Operational Issues This hotel has a good location near Grand Central Station and is a relatively short walk to Fifth Avenue and other areas on the East Side. It also has all of the usual Westin amenities you would expect (bed, toiletries, room décor etc.). It does seriously lack the basic operational capabilities one would expect in an upscale business hotel, however, First, upon arrival, the hotel could not find my reservation in the system (even though I booked it on the SPG website, the reservation appeared on my SPG app and I had a confirmation email). It took over 30 minutes and a call to the SPG help desk to get this sorted out. The next day, I left the room around 2:30 PM and removed the "do not disturb" sign. Upon my return around 8 PM, my room key did not work. After going down to the front desk and getting a new key, I discovered that the room had not been cleaned. When I went back down to the lobby to inform the front desk, they first claimed that I had refused housekeeping service (which was not true) and then promised to send someone up to clean the room. After again waiting in the lobby for another 30+ minutes, I went up to the room, and it still had not been cleaned and there was no sign of housekeeping. The front desk then informed me that no one in housekeeping was immediately available to clean the room and offered me a new room instead. All in all, it was a very aggravating experience. In addition, while the front desk staff was friendly and generally sympathetic, it is very apparent that the housekeeping staff really do not enjoy their jobs and lack any motivation, based upon their constantly-annoyed behavior in the hallways and avoidance of any eye contact or greeting. Finally, I was informed that this hotel no longer provides the Wall Street Journal to guests, either on the weekdays or weekends, which I find a bit strange, given that Westin is an upscale business hotel brand. February 3, 2016
Rated 5 out of 5 by Made me fall in love with Westin! Uh...I can't really comment on this hotel, because everything was perfect. The hotel property, facilities, lobby, restrooms...all clean and luxurious. The staff was highly efficient, professional, and friendly. They recognized my SPG status and made you feel important. The rooms were fantastic...very clean and looks new! Many hotels do not maintain or update their rooms this well. You have to see it for yourself. It really is great here! February 1, 2016
Rated 5 out of 5 by Great Stay NYC Really enjoyed our stay - we did a lot of research before going & were very pleased with the Westin Grand Central. Nice location - not in the crazy hectic area of Times Square but close enough to all the main attractions. Everyone at the hotel was very accommodating & we even got to check in early! Rooms were clean & comfy beds. Hector & all the staff were very nice & helpful! Would definitely recommend! January 18, 2016
Rated 4 out of 5 by BR improvement I forgot to mention this to the staff when I was there, but the ceiling in my room had yellow/orange dots on it, which someone should clean and maybe grab a brush and paint. Also the caulking around the shower is a little discolored. I expected more from the westin. Besides that the room was fine, but the BR needs some TLC. Maybe have some way for the cleaning staff to mention things like this January 9, 2016
Rated 4 out of 5 by Ultimate location, great staff!!! We stayed at the Westin Grand Central the week leading up to Christmas 2015 (12/18-12/23) with our teenage children. From the time we checked in to our check out we had a wonderful time. The hotel was very clean as were the rooms. The check in staff were polite and responsive. They honored our preference request. The bell man and door man were quick to get our bags and take it up when we were done with the front desk. Kudos to our bell man Hector very nice guy. Our TV stopped working the following day and they sent the engineer very quickly and he resolved the issue (loose wire). If I had to find something they could improve it would be the breakfast area. There weren't a good selection of pastries, bagels etc.. No matter because there is an espresso bar across the street and a breakfast place next door. In terms of being centrally located this is ideal. December 31, 2015
Rated 4 out of 5 by Convenient to subway A solid Westin property. Convenient to take subway to Citi Field to catch a Mets game (long train ride but the station is a short walk from hotel). Location is right next to my office and a few blocks away from a Shake Shack! Rooms are nice. December 25, 2015
Rated 4 out of 5 by My go-to NYC hotel This is a great hotel in a great location. It is walkable to a ton of great restaurants and shopping and the staff has always been extremely friendly and accommodating to me. I'm usually there for business and I prefer this hotel over others in the area. Also, for NYC, the rooms are larger than many other hotels and in my experience always clean. I've stayed here a number of times and I plan to in the future as well. December 20, 2015
Rated 3 out of 5 by No SPG Recognition This is one Starwood Hotel that ignores your SPG recognition. Prior to arriving I applied for an earlier checkin (11am) under the "Your 24" option for Platinum. It was rejected by the hotel. I applied for a Suite Upgrade, using one of my suite upgrade awards.... that was also rejected. Given a standard room.... and when you're paying more than USD300 per night, you could at least expect some courtesy at Check-in, and perhaps a bottle of water in the room. Thoroughly disappointed. Will think hard before I book another Starwood Hotel in NYC. December 19, 2015
  • 2016-02-09 T05:39:41.529-06:00
  • bvseo_lps, prod_bvrr, vn_prr_5.6
  • cp-1, bvpage1
  • co_hasreviews, tv_716, tr_716
  • loc_en_US, sid_3789, prod, sort_default
2 3 4 5 ... 25 next>>