The Westin Portland Harborview

  • 157 High Street
  • Portland,
  • Maine
  • 04101
  • United States
  • Map

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This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older with photo identification to check-in and reserve a room.

Rated 4.3 out of 5 by 64 reviewers.
Rated 3 out of 5 Solid enough, but nothing special The hotel is nice and clearly has been recently renovated. However, upon arrival, none of my SPG preferences were honored, and, when I got up to my room, the robe and sheets showed their age with some worn-in stains, and a panel of wallpaper was peeling from the wall. The situation with the hotel shuttle seemed rather ill-conceived, with the concierge's instruction being "Go stand out front, should be 10-15 minutes, unless there's an airport run, then it's anybody's guess." Staff were nice enough, but seemed a bit overcome by the busy holiday weekend. Overall: good enough for my one-night stay. July 7, 2014
Rated 5 out of 5 by People at the Westin in Portland. The hotel facility is excellent but what sets the Westin Portland apart is the staff; they are nothing short of terrific. From the valet to the desk to the restaurant - everyone is welcoming, helpful and professional. July 5, 2014
Rated 4 out of 5 by Great hotel but need to improve wifi Everything is great, as expected from a top grade Westin, except the poor in-room wifi connection. July 5, 2014
Rated 5 out of 5 by Excellent customer service and good location The Westin Portland was extremely helpful and friendly during each interaction. The front desk staff was helpful with restaurant suggestions and with any questions we had about things to do and how to get around Portland. The front door and valet staff were also very friendly. They always greeted us with a smile. They let us know to expect it to be busy the next day because of three wedding parties leaving. They suggested we send a text for our car 45 minutes in advance. These types of suggestions save a person time and waiting while on vacation. This is a really nice hotel - well kept and modern. It is conveniently located in Portland as well. We had a few drinks at the bar and they were really good. The bartender was very friendly. Overall, I would recommend this hotel. June 30, 2014
Rated 5 out of 5 by Best hotel in Portland Property opened in December 2013 so everything still shines. Great staff though still evident that some are new to the job. Cool rooftop bar. Now my first choice in Portland! July 3, 2014
Rated 2 out of 5 by Not Enough Thought Put Into Renovation Really, really disappointing. A great opportunity missed. The renovation could have been so much better--so much more inspired. Instead, it is bland and unremarkable and feels as though the hotel still needs to be renovated. Everything feels low end. The design choices were ill-chosen: muddy colors that don't look like they coordinate, awful tile, cheap shower enclosures, horrible quality bedding (the sheets were very rough. I put a towel from the bathroom over my pillowcase each night so I could sleep.) In room amenities are almost no-existent. Even motels give you lotion. They only had shampoo, conditioner, and a bar of soap. It's like they are not even trying. Housekeeping seems to be lacking because the rooms simply do not feel clean, in particular the bathrooms. In fact, we had to change rooms at 11:30 at night because our room had bedbugs. The staff handled it quickly and professionally by changing our room, but we were offered no financial compensation for our trouble or for having to wake our son (who has epilepsy and his sleep is crucial to preventing seizures) up at 11:30 at night while he practically sleep-walked to the new room. We called for our car 15 minutes before heading down to the lobby one morning and waited another 35 minutes once we got there. Really?? It's Portland not NYC. It's not like there was traffic. Why couldn't they get the car to us quicker? We were 45 minutes late for our meeting because of the car delay. Our son was exhausted from changing rooms in the middle of the night and not getting a solid night's sleep and it was pouring out so we decided to go up to the rooftop bar/lounge to get something quick to eat so he could go to sleep. It was absolutely FREEZING in there. FREEZING. We waited patiently for the server to return and take our order after delivering our drinks but the server never returned. It was so cold we couldn't stay there anymore so we left and had room service. It was disappointing as well. Honestly, there was nothing we liked about the hotel. We would never stay there again nor we would we recommend it. Such a shame because we are in Portland 4 times a year. We were hoping the Westin would be our new destination. It makes me wonder who was overseeing this renovation. It should feel crisp and new and perfect (it's only been open a few months after all), but it feels lacking in every way. July 1, 2014
Rated 3 out of 5 by Parking is terribly inconvenient Standing outside with all the traffic was uncomfortable. It was inconvenient and took too long to get car. $24 a night seems high. June 30, 2014
Rated 4 out of 5 by love restaurant off lobby and Top of east food was excellent. were there for a wedding weekend and staff was very friendly and helpful June 30, 2014
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