The Westin Portland Harborview

  • 157 High Street
  • Portland,
  • Maine
  • 04101
  • United States
  • Map

Rooms & Rates

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  • For stays longer than 90 days, please call 866-539-3446.
  • You can only book 550 days in advance.
  • Please double-check your dates.
1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.2 out of 5 by 159 reviewers.
Rated 4 out of 5 by Location We had a great stay here at this property. It was handy to everything and very family friendly June 27, 2015
Rated 4 out of 5 by food and front desk The breakfast we ordered the morning we left was mediocre. I ordered eggs over easy and they were not really cooked and the toast was absent, had to call for it. My husbands french toast was good. It was overpriced for that type of breakfast, $68. 42. Some fine hotels and resorts don't charge that and often give it as part of your stay. Why aren't there movies on demand? More importantly one of the front desk people has an attitude. She has had it every time we come there. Shouldn't the front desk staff show enthusiasm for the customer? The valet folks are great. It's a nice hotel other than the above.. Thank you... June 19, 2015
Rated 5 out of 5 by Great Staff Want to thank the Harborview staff for a great time. Attended a conference a few weeks back and never have seen such outstanding service! Especially Chris ( I believe) from the waitstaff. I was having a rough day and he made great conversation with me in the elevator and brightened my day! Had a much better day after our interaction. So thank you Chris and Harborview staff! June 10, 2015
Rated 5 out of 5 by Great hotel with excellent staff Our stay here was highlited by the very, very friendly staff. The valet staff were the best we have ever encountered. They made us feel welcome and were extreamely helpful. June 4, 2015
Rated 5 out of 5 by 7th Stay in 2 years Thanks Jen at the front desk for making our stay extra special. Being platinum we received the red carpet for our 7th stay at this property including a few extra bonuses we were not expecting. Great hotel, modern, clean and great staff. Breakfast at the restaurant is very good and the atmosphere is appealing. April 13, 2015
Rated 5 out of 5 by Beautiful room and wonderful staff First off I just want to thank everybody at the hotel. I want to send out a huge thank you to the people who made my proposal night perfect. The rose pedals leading to the bedroom was perfect and I was able to capture everything on film! You guys were amazing! I would also like to send a big shout out to the people who were able to work with me on the price of the room to make my proposal happen! The room was absolutely gorgeous and I couldn't have asked for a better set up! So I thank all of you for being so wonderful and I look forward to staying with you the next time! March 29, 2015
Rated 4 out of 5 by Exceeded my Expectations My expectations were exceeded at every turn. The valet service was friendly, professional and efficient, saving me from the shocking cold & deep snow that pervaded the city of Portland in February. Check-in was a breeze. The fact that one has to use one’s room key/card to ascend in the elevator made me feel secure. The room decor was reminiscent of art deco style, which fit with the establishment’s interesting history. The bathroom fixtures were sparkling new. The bed was AWESOME- it felt like I was floating on a cloud. The fitness studio very pleasing- I especially enjoyed the empty space (exercise class/ yoga area) in which to practice my hula hoop exercise routine. All in all, an excellent place to stay in Portland. March 22, 2015
Rated 1 out of 5 by Not the "Westin" Standard During a recent stay at the Westin Hotel, I was surprised at the dishonest service I received from the moment we saw the view of our room to the time I checked out. To start it all off, during my check-in the front office declined my SPG number and stated that my stay does not qualify for any points since it was purchased through Expedia. This was extremely disappointing given that I was not notified in any way prior to my arrival. I did not want this to affect my stay and decided to not make a big deal out if it and went straight up to the room. Our room was supposed to be a Harbor view room (Paid extra for that feature) and ended up facing a parking lot and a building that was blocking the whole view. Once again, I decided this was not worth me arguing with the hotel and wanted to enjoy my stay in Portland as it was our one year anniversary and we were staying for one night only. At around 5 PM, room service shows up with a cheese plate (not platter) containing 6 crackers, 2 small pieces of cheese and a few cheese curds, along with honey and 2 beers (I wish I can upload the picture I took of it here). I was quite disappointed as I made the arrangement for a cheese platter and ended up with a plate that is definitely not the standard of a Westin Hotel. The Cheese platter and beer was pre-arranged with the concierge as a "Package" they can provide us with. I did not want to make a big deal out of the situation and went out to our Anniversary dinner. A few hours later, I received a notification from Amex that a new hold was placed on my card with the sum of $50 (There was an initial hold of $50 once we checked in). I immediately called the hotel while at dinner to question the charge, they notified me that the cheese platter was $74.29. At this point, I had to say something and question why was the charge so high for such a small and unappetizing plate. Upon returning to the hotel, I spoke to the front desk and the lady saw the picture I previously took of the cheese platter and agreed that it is not worth $74.29 and the charge was over-priced. She immediately credited a portion of the amount that brought the room service to $40, which I still thought was high for what we received. All in all, it was such an unpleasant stay filled with disappointment. I had the chance to book at other hotels but thought my expectations will definitely be met at the Westin. I wanted this to be a special trip; however, I was extremely disappointed and this was definitely not the Standard of a Westin Hotel. I also believe that at no point should a hotel think it would be a good idea to take advantage of a situation and charge a ridiculous amount for something they couldn't properly deliver on. That is customer service 101 in the hospitality industry..... Will definitely stay somewhere else next time.. January 20, 2015
  • 2015-07-03T13:44:49.831-05:00
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