Rated 2 out of 5 by JT00 Present but not engaged
I stayed over the weekend for a leisure visit. The staff were present but not helpful or engaging. If half the battle is showing up, then that's what the staff choose to do, but nothing more. I consider myself a very low maintenance business traveler. I don't require additional services or amenities, and I understand when small things go wrong, it's not always the hotel's fault. However, I was continually under-impressed by the staff and SPG recognition at this property. From check-in where the front desk attendants were talking to each other instead of greeting guests (no SPG recognition either), to the valet attendants who I had to approach the stand and wait to ask if taxis were available even though it wasn't busy at all (I called uber instead), to breakfast where it felt like we were burdening the wait staff by eating at the restaurant (it's a buffet so it's not that much work to say hi and show us a table). The location is next to Minute Maid park so this would be a great hotel to catch an Astros game. The valet manager was coaching his employees on the need to sweep the driveway of dust and leaves (he was very helpful and guest oriented, his staff were not despite his efforts). Compared to other Westin properties this one felt like amateur hour. The facilities were fine and clean.
May 2, 2016
Rated 1 out of 5 by atx78 Absolutely Terrible
Do not stay here. I booked the "Chairman"s Suite" for Valentines Day weekend. The bathroom flooded immediately upon check in because of a massive hairball stuck in the drain. The A/C fan had to be on low because it would make a high pitch whine if any higher. The catholic church down the street starts chiming the church bell at 6am sharp followed by the heavy construction equipment across the street at 9am. When I complained to the day manager he informed that they would let me check out early (because I had to pre-pay). So for all my troubles I was allowed not have to pay for a second night. No follow up from the GM or SPG.
April 20, 2016
Rated 5 out of 5 by Megray Great stay!
Had a great stay! Loved the bed of course!
April 5, 2016
Rated 4 out of 5 by Bubbles33 Needs Gym Facilities
Just wish that the hotel had a sauna and steam room facilities for after working out in the gym. Concierge service very good, food was average.
March 18, 2016
Rated 1 out of 5 by Emily123 Horrible experience, rude staff
Our stay at this hotel was terrible and we will never being staying at another Westin. From the initial phone call to make the reservation until checkout, we found the staff to be rude, unhelpful, and comple inhospitable. There were only 3 staff members that were actually "nice". Everyone else was so rude. The room was average, it was just the staff that was appalling. If we hadn't been there for a wedding, we definitely would have left, mid-stay.
March 6, 2016
Rated 5 out of 5 by QueenC05 Wonderful
My husband and I enjoyed ourselves.
March 3, 2016
Rated 5 out of 5 by ScotsQ Wonderful downtown hotel
Great staff, perfect location! Mattress was hard and needs to be upgraded. The jack hammering and construction going on across the street was annoying. The room was big and comfortable. Bar was nice and relaxing and the room service is 24 hours and was delicious!
February 8, 2016
Rated 5 out of 5 by YellaRose Wonderful Birthday Weekend!!!!
Houston is my second home and this was my first time visiting the Westin Downtown. I was not disappointed. David H., the front desk staff, the bell man, the restaurant staff and the parking attendants were all awesome. You would think you were staying at a St. Regis how attentive and friendly they were. If you stay, you must experience the Premier Jr. Suite. It was more than enough space for me. For couples traveling, there was a combination shower/bath and also a separate shower. Everything went well, even my Uber ride to the club. Thank you, Westin Houston Downtown; I will be back.
January 5, 2016