Rated 4 out of 5 by Nickname2721 Still my favorite in downtown Houston
I've come to expect the excellent service and always helpful staff here but they still manage to excel every time I stay here. Downtown Houston is not an ideal location if you're a tourist, but I'm here for business and the hotel and location is perfect for me. Got a room in the tower instead of one of the upgraded rooms facing the front of the hotel and it's significantly quieter in the early evenings, the noise from the bar could be quite intrusive for rooms overlooking the lobby.
Thanks to Amy, Kirsten, Tyler and all the other front desk staff during my stay.
October 31, 2015
Rated 1 out of 5 by KDL15 September 2015 Stay
My daughter and I traveled to Houston to meet my husband on a business trip. The Houston Astros were in town playing the Texas Rangers and the hotel was chaotic. We could not reach the valet desk to give them our vehicle as people were running all over the street. Everything around the hotel is under construction and there are ear plugs on the night stand to help you sleep. The church across the street's bells began tolling for what seemed like 5 minutes at 6 a.m. every morning. While the hotel looks elegant it was a nightmare to stay here.
October 13, 2015
Rated 5 out of 5 by WorldTraveler73 Nice Hotel in Downtown Houston
Hotel has attractive decor, especially the tree-filled lobby, and well-appointed rooms with wood floors. Staff is friendly, and the bar is a nice place to relax. The restaurant serves above-average food for a hotel, especially the tasty pizzas and flatbreads. The only issue with this hotel is that every time I have stayed here (which is numerous times), I have to request an upgrade at check-in (as a Platinum level guest), instead of one being assigned to me automatically. Not sure why this is the case.at this hotel.
September 29, 2015
Rated 3 out of 5 by VeryBusyExecutive I will try another Westine in Houston
Not what I experienced in other Westin's in Texas
September 24, 2015
Rated 4 out of 5 by Cedreg a very elegant hotel
Very clean but still waiting for my bill to come electronically
August 9, 2015
Rated 1 out of 5 by LarsB I will never stay at this hotel again
While a nice and new hotel, we were charged as a "no show" for a booking error on a same day reservation made at 11:30pm. When asked about this, the manager refused to help us out in anyway and lectured us about how they were holding the rooms for us and would have given them away otherwise, which was clearly untrue (at 11:30pm the rooms were free). Having stayed many in many Westin hotels and had nothing but great service, this was unbelievable. As a result of this poor service, we canceled our remaining nights at Westin Houston Downtown and went to another hotel. I will never stay at this hotel again.
August 6, 2015
Rated 5 out of 5 by WorldTraveler73 High Quality Hotel in Downtown Houston
Very solid hotel in Downtown Houston, close to the ballpark and other sights. The best part of the hotel is the friendly and helpful staff, from the front desk to the shuttle driver. Public spaces are nicely decorated with lots of trees for a comfortable, relaxing feel. As it was the weekend with fewer business travelers, I got a nice upgrade to an executive suite, which was both spacious and nicely appointed. The one area for improvement was the restaurant service. While the food was tasty, service was slow during brunch as the restaurant was very crowded. I had to sit in the lounge/bar area to be served, which I did not mind, but it took a long time to order and then to flag down the waiter later. Nonetheless, I would recommend this hotel for stays in downtown Houston..
July 24, 2015
Rated 5 out of 5 by JimPo Great restaurant service
We had some dietary restrictions. After calling them to the attention of Manager David and Chef Oscar, we were impressively accommodated in the restaurant. These two gentlemen are fine representatives for your hotel. We've stayed at this hotel several times and will continue to do so every time we're in Houston because of excellent service like this.
July 19, 2015