Rated 5 out of 5 by KLadidah Excellent Hotel & Resort Choice
The service at this hotel is phenomenal! I dealt with lost luggage, being provided misinformation, an injury and being overcharged. The staff at the hotel went above and beyond to help me resolve EVERYTHING! Most people choose the all-inclusive resorts but I opted to go with SPG because it is a brand that I know. It was a great decision. When my luggage was lost and I was in a panic the manager provided me transportation and a translator back to the airport to see if I could find my luggage. As a result I was able to obtain my luggage. Then there was a misprint in the book that stated the restaurants closed at a later time and when I went they were already closed. The concierge representative remembered me and called me when I returned to my room and apologized for the misprint and allowed me to order room service without all of the fees. During one of the excursions my disabled mother injured her foot and the staff was so helpful in getting us the supplies to help wrap her foot and they offered up the resort doctor as well as offered to send a prescription to the pharmacy. Their main concern was to ensure that she was okay. Finally, after my departure, I reconciled my receipts with the invoice provided to me at check out and there were two charges that I didn’t believe were mine. The representative was nice enough to explicitly explain the charges to me and one of them was my charge and the other was a mistake that will be credited back to my account. The staff members at this hotel are patient, kind, professional and really care about your vacationing experience. In addition, the suite was awesome, the beds are super comfortable, the beach view was breath taking and the fitness room was up to par as well. Although it was not an all-inclusive resort we spent a reasonable amount on food and drinks so it was totally worth it. I am now loyal to the SPG brand.
June 19, 2014
Rated 5 out of 5 by AshC2014 Phenomenal
This property is brand-spanking new & we loved the feeling of being amongst the first few of their guests. The hotel is on one of the most pristine beaches in the world, with fish swimming alongside your feet, clear water & crabs running along the white sand.The hotel itself is clean & well-tended. They were in the process of constructing/finishing a bar area in the open-air lobby. They finished in time for us to enjoy freshly brewed cups of Cafe Domingo! The service was like no other, and they tended to our every need and then some. Where else do they give you to-go boxes with fruit and coffee, after a buffet breakfast?! The Dominican people are friendly and warm. Skarlyn Smith served us on several occasions and it felt like we had known him forever! I would recommend, walking down the beach to Playa Blancha restaurant for great food and a phenomenal view. The ecological park is a great asset and the hotel provides a shuttle service to/from. The activities manager is also a physical therapist and yoga teacher. Meet him at the beach for a relaxing session. Paddle board and kayak along the clear water. Can’t wait to return.
July 8, 2014
Rated 5 out of 5 by TomB01 Great Vacation at the Westin Punta Cana
My girlfriend and I just returned from a week at the Westin. Given the length of our stay, we thought a lengthy review might be useful to others.
Quick Background: 30 somethings, no kids, golf package for me, both of us had all inclusive for drinks and food at the hotel and the other restaurants except La Yola and Tortuga Bay hotel.
The location is outstanding, no more than 5-10min from airport. We had the VIP service which I would encourage everyone to get (only available for those staying in the Punta Cana Village properties as its the same owner of the airport). Our flight landed at 11:40, we were checked in and poolside by 12:45pm and we took our time.
The place is extremely clean, well maintained facility and rooms. Hotel is U shaped so everyone has a good view of the pool and at least some view of the ocean.
The pool is spectacular, has to be 65-75yrds long, and my girlfriend loved the beach.
Bathroom door issue seems to be fully resolved.
All small stuff, we had a studio room but it would have been nice for a small dresser to unpack some of the clothes. A little more seaweed at the beach then other places, still plenty of blue ocean.
The overall decor does seem a bit sterile, lots of beige etc. I think this will change as the vegetation grows in but they might want to think of punching it up a bit.
We had a very good/wonderful experience with the food, and I envision that it will only get better. Pros: The breakfast buffet is great, with a rotating set of local dishes as well as traditional food, omelette station, fruit etc.
The experience really improved on our third day, when we were talking to the head waiter Juan and he invited us back to lunch the next day to try Dominican food not on the menu. We ended up having fried fish (snapper or grouper) served with head and tail, with fried plantains and avocado, it was outstanding. The head chef of the entire complex, Santiago, came out and told us if we wanted anything else special that week just let him know, he mentioned paella and we took him up on the offer. Two nights later we had a custom dinner (no extra charge) lined up with Tapas, served table side. It was nothing short of spectacular. He also sat with us for about 30min, discussing the improvements they are trying to make (more on this below).
Dominican night is Friday night, with live music and a full buffett of Dominican food. It was both fun and really good.
Playa Blanca and the Grill at La Cana have great menu's with plenty of fish and dominican food, as well as traditional American dishes. The Grill is open only for lunch, but definitely check it out. Great pool there as well which is free to use. You can also walk to both right along the beach, no need for free shuttle.
Lastly, the drinks are fantastic everywhere at the Westin. Not many places are muddling fresh fruit for drinks served poolside, but they do here.
Its obvious they still have some work to do, and they know it which is great. The ambience at both Anani and Brassa are sterile. For Brassa this is a real shame because its directly on the beach with awesome white canopy overhead. The place should be packed every night, but it still doesn't have an identity.
The menus at both places are plain, talking to the Chef they are going to make changes. I would encourage anyone that if they want something special just to ask and they can make it happen. I also think that there will be changes over the coming months to add more local cuisine. Overall food quality is solid, I think there was only 2 dishes that were overcooked or dry, not bad considering we were there for a week. I would like to see them add more sauces. Also, make sure to ask about the specials, the staff doesn't always remember.
Pros: In short, they were the highlight of the trip. They GENUINELY WANT TO MAKE YOU HAPPY, which I think is rare. It was like this from the time we checked in to the time we left, without any gaps. I would also encourage anyone visiting just to talk to the staff, they are really interesting people.
A quick, but INCOMPLETE list:
Reservations: Jessica was outstanding in helping me put together the package. I can be a PITA and she was very attentive in the months leading up the vacation, she also checked up during the stay which was great.
Bell-hops: Vicente and Maximo would see me coming with golf clothes on and my clubs would be out instantly. They were also very attentive to my GF.
Check In / Concierge: Lucy (I forget the other two concierge's!!), Emelio and Carlos were all great, helped resolve the few questions I had regarding the bill, changing golf tee-times, booking spa treatments etc. They invited us to special events and arranged transportation when we needed it. Juan Carlos at the poolside towel station might be the friendliest person I've ever met.
Wait Staff: They try so hard, and it shows. Juan and Elbon at Anani, Juan (head waiter) and Johnathan, and Kelvin at Brassa and the entire pool staff were awesome. For example, Juan would wait until my GF got back from the buffett before he brought her coffee, even though its 80 degrees out! The other Juan arranged the special lunch I mentioned previously. Johnathan's personality was tremendous. Language was never a problem, I found that pointing at the menu items was an easy way to avoid any issues. It also gave us the change to learn a little spanish.
Finally, if you do one thing, make sure you hang out at the Lobby Bar with Shenily, Yefri, Kenya, and Katherine. They make great drinks, maintain a great bar, and have a great time doing it. They were a pleasure to get to know and were a definite highlight. We made sure to stop by and have a couple at least once a day if not more.
Not many obviously, again most spoke very good English, and it is the Dominican so we should be patient. Their still working some kinks out service wise, but mostly where you would have two people asking you the same question 2 minutes apart, not a terrible problem. They also need to remember to know the specials.
Golf, especially Corales is spectacular, my GF loved the spa.
I would encourage Westin to make an all-inclusive package more prominent. When we told people where we were going, the first they always ask was is it all-inclusive? Maybe they're trying to avoid it, but the sense I get is that if they can maintain the level of service and keep making the food better it could really be a standout.
Make the decor more lively in the restaurants, for example the menu's look like standard Westin Menu's. I'm in the DR, yet the first thing you see when you go to eat is something that looks like I'm at the Westin in Detroit!
Shuttle service is very reliable, would like to see more options in the morning and evening to the village.
Overall, the place is great and it will keep getting better as long as they keep working at it.
May 18, 2014
Rated 4 out of 5 by BubbaNTx Punta Cana Westin
This hotel has excellent views of the pools and the Caribbean Sea from almost every room. The staff were very friendly and professional. The beach was awesome, with dozens of chaise lounge chairs and umbrellas. The courtesy shuttle to the shopping village, golf courses and other restaurants was most appreciated. I would highly recommend this hotel.
July 3, 2014
Rated 1 out of 5 by Hpf30 Not ready for prime time
Experienced platinum member but this has got to be one of the most disappointing stays.
Let's start at the beginning with the airport pick up arranged and re confirmed day prior
No sign, no person nada, no apology
On to check in. 30 minutes with NO line just inexperienced front desk clerk
No rooms with the bed type requested even though hotel empty
Now on to the rooms. It is like the designer never worked on a hotel before. Bathrooms have no door. No privacy. Can't use the bathroom to shower and to... At the same time
Three draws the size of a nightstand and 5 hangers. Can't unpack clothes for one nonetheless two people!
Service is slow. It is the Caribbean. Expect it
But today no hot water. No maid service at 330pm
What is good. Warm, caring wait staff.
I would wait until this hotel gets its kinks out before choosing this hotel. The lack of a door, place to unpack... I guess just be prepared to live out of your suitcase.
And to fellow platinum members be prepared for NO recognition
December 28, 2013
Rated 5 out of 5 by Biga123456789 Tropical Luxury!
Our company conducted a scuba diving seminar for 50 pax over 10 days at the Westin Punta Cana in the DR and the service was wonderful. The conference room facilities combined with the luxury of the hotel rooms and the great food made for an excellent program. I would definitely recommend this hotel!
June 25, 2014
Rated 4 out of 5 by DSN51 A work in progress
We visited this location during its second week of operation so we knew they would be working out the kinks. We travelled to the island as a family of 5. Two adults and three teenage children. We had 2 rooms.
On the plus side, the physical hotel was clean and the size is very nice. Not too big or too small. The location is outstanding. The pool area is huge with ample seating as is the beach area. We were there New Years week and never had trouble finding a spot. The ocean water is clear and refreshing. The lobby is the place where everyone congregates. The lobby bar is always active and they sometimes have live music.
The staff is super friendly and will really try to make your stay enjoyable. They are working so hard but just can't seem to get it together. Meals are tough at the hotel but they are also tough on the island. The food is very expensive and the hotel doesn't have particularly good food. They encourage the buffets because the kitchen just can't seem to get the food out. We waited incredibly long for our food but that might just be the way they dine there. I thought the food all over the island was very mediocre, especially for the price. I was disappointed that in the morning there is no place to just get a coffee or a tea and maybe a muffin. You have to have a sit down type of meal. With a family of 5 it cost over 100.00 just for breakfast. I thought that was absurd. My other big gripe was New Year's Eve. They didn't offer an a la carte dinner in either restaurant. You had to book for the New Years Eve dinner which was 100.00 per person. It was an extremely windy night and we were dining outside. It was so dark and windy and just pure uncomfortable. The food was cold and we couldn't wait to leave. That meal cost us over 600.00. We are pretty angry about that because that was taking advantage of us.
My last disappointment is with the set up of the rooms. There is very little space to put your clothes. Do not pack much. You don't need it. Also, if you are shy, this is not the place for you. The bathrooms have no doors. You have more privacy in the public restrooms than you do in your own room. It was definitely a problem for my three teens who were sharing a room because I have 2 girls and one boy. Also, for some reason our upstairs neighbors liked to move around furniture. There is no carpet so that was very loud all of the time.
I think the hotel will only get better and better. I would love to go back if they made a few little changes.
January 5, 2014
Rated 4 out of 5 by Caree getting there but needs a bit more time
We checked in on Dec 20. Check in and check out is SLOW and there random charges on your bill so I suggest checking your room bill every day.
The hotel is beautiful,clean and open. Small resort and intimate. Rooms were very nice and after 3 changes of keys,our keys finally worked. The staff is very lovely. Many very sweet and helpful employees.Now..the kitchen, I do not know what goes on there. It may take a while to get food and sometimes not the right order. This needs to be improved upon quickly. The beach and water is beautiful. We ate at 3 of their sister restaurants and loved all 3. Many of our family members went on several excursions and although there were a few bumps, they enjoyed the choices. We are already returning in February and are looking forward to a smoother hotel and seeing our fav employees and staff again.
January 6, 2014