Rated 5 out of 5 by KevinCPA Great Views!
The room was better than we could have ever imagined. They had me with the large screened in porch; would have slept out there if there was a bed. The views of the bay were breathtaking!
March 30, 2013
Rated 5 out of 5 by joeski1973 Awesome, Awesome, Awesome
Place is a 5 star. The rooms are great and the staff is even greater. I love this place and we will return in the future.
June 26, 2013
Rated 5 out of 5 by samantha1085 awsome place
we enjoyed the stay and all the things to do. we enjoyed the restaurant. the view was beautiful and we loved the waslk around it.
February 18, 2013
Rated 4 out of 5 by jjjj some things that need improvement
the housekeeping service was find, but the fact that they didn't come until after 4pm was a major pain. this meant that our room wasn't cleaned on some days since we were using the showers, etc when the ladies arrived. however, their work was very good on the days that they did clean the room.
the service in the Nauti Mermaid was not very good, we didn't get what we ordered on the salads and the meat was not properly cooked on our hamburgers. however, the manager did give us a credit on our meal. This problem was directly related to the server we had, not the kitchen. The food was quite good even though it was not cooked as we had ordered.
February 24, 2013
Rated 5 out of 5 by Monique Absolutely Awesome Stay
My husband & I stayed for our anniversary and it was absolutely wonderful! From the moment we drove onto the property to the second we checked out, we were treated like royalty. We frequently travel and usually stay at other chains, however, the treatment we received at this resort was exceptional. We were greeted (by name) when we came down to the lobby, greeted while in the pool and always with a smile. My husband and I both were most impressed with Mike! From the very second we stepped out of our car he was right there he told us about the amenities, showed us around the resort, talked to us about the area and even offered us his services on ANYTHING we needed! He was the best. All of the other guys were great as well, he was just the most genuine & caring we had ever experienced! Nothing phony about him! Even as we were about to check out, he made sure we had all of our chargers for our electronics & even helped me put my snacks in a grocery bag! The best! Overall we had a wonderful stay and I will come back every time I am in the area! We never write reviews and my husband asked me several times to make sure I write this one and be sure to mention MIKE!! Thanks everyone for a lovely anniversary weekend!
May 30, 2013
Rated 5 out of 5 by frankie retired
excellant location - excellant staff-excellant resturant and tiki bar. not one complaint
April 15, 2013
Rated 4 out of 5 by Swinky Pleasantly surprised
When I arrived to check in we were met by a very friendly young bellman that helped us with our luggage. He always had a smile for us each time we encountered him during our two day stay. I booked a two double bed room and was a little worried the room would be too small for four, but was told upon check in that we were upgraded to a larger room at no extra charge! The room was extremely comfortable with plenty of leg room. My girls loved the shower and I must say the bathroom was super on space. My only complaints were just three towels were placed in the room and there was a stain on the carpet in center of the room which looked to be easily fixed if the housekeeper would have taken the time to clean it or report it to maintenance. We enjoyed our meal in the hotel restaurant and had the best French fries we have ever eaten! Our server was so helpful and very friendly even when we arrived to dine way past 9 pm. Beautiful grounds with eco friendly features. If we ever have the opportunity to visit the Cape Coral area again we definitely will stay at The Westin.
January 1, 2014
Rated 5 out of 5 by LewluvsFL Five Star Resort
We have stayed at The Resort at Marina Village several times. LOVE it, and the staff. We take our 3 yr old gdaughter, she has been going since she was one. The staff treats her like a regular customer. The lobby is grand with a beautiful aquarium. The rooms are very nice, fresh and clean. Love having the washer/dryer. The lanai is large - we spend alot of time there. Activities and pool, pool bar is all you could ask for. Entertainment at the marina has always been awesome. Be sure to take a walk along the walkway near the shops and the docks. Everyone is friendly and accommodating. Give Cape Coral a try - 20 minutes to Sanibel, Ft Myers.
December 13, 2012
Rated 1 out of 5 by pb66 Total Disappointment
I've been a loyal SPG member for well over 10 years and have stayed at many Starwood properties. I was visiting the area to see spring training. After reading all the wonderful reviews for this hotel, I decided to book the room using cash and points even though it was a good drive from the ballpark. Simply put, it was a big mistake.
This is the world's tallest motel. All the room entrances are from the outside. The room balconies are completely screened in so you are staring through mesh. Even though it's a nice view, we couldn't last more than five minutes out there. The bathroom / entryway feels like a mud room off a home garage entrance (you are entering from outside after all). The coffee maker didn't work. The gym was just some cardio machines with no weight machines. The pool is small. It looks like there is a nicer pool (in all the pictures) but it's a good walk away that is shared with a condo complex.
A lot of people commented that the hotel isn't near anything (which is true). This would have been fine if there was something to see or do at the "resort" but it's just a bunch of abandoned storefronts. You literally can't buy a cup of coffee or bagel anywhere within walking distance of the "resort."
Based on the hotel maps it looks like some of the rooms (definitely not ours) are over sized which might be why a lot of families like the place. You can probably stuff a lot of kids into those rooms at an economical rate.
I would say that the staff was pretty nice and the ONE restaurant (don't be fooled by the multiple names) was better than expected.
I've never written a hotel review before but felt compelled to share our experience so others wouldn't repeat our mistake. Bottom line, our stay was a total disappointment. Next time we would stay in Naples and make the drive down.
April 1, 2013
Rated 5 out of 5 by Bdog great staff & facilities
We really enjoyed our stay, the grounds were beautiful, staff was very friendly and always helpful. The food was excellent and the live music made for memorable evenings.
We would suggest that seating could be added in several areas where the grounds are beautiful but unused because there was no place to sit or lounge. The beautiful and quiet terrace near the pet run would be a great place to sit and read or just relax. Some areas along the perimeter walkway with a great view over the water were just empty, no place to sit and relax.
Our only disappointment was the distance to travel to find outside entertainment. Next time we will have to bring our boat.
July 8, 2013
Rated 5 out of 5 by Familyof4lauderdale Outstanding Property!
Being a Platinum level and devout SPG Member for many years, I wanted to share my outstanding experience at the Westin Cape Coral over Memorial Day Weekend. I brought my wife and two children. The pool was a bit crowed, but expected. Still were able to find chairs and had a blast with the music, DJ, and events. Even got in some outdoor ping pong. Resort was pristine and staff were all smiles form check in to departure. They help make the break that much more enjoyable! Food and happy hour was excellent. Loved our sunset views and beautiful bay views every day. Already booked to come back for a longer stay this time over 4th of July. Great job Westin team!
May 28, 2013
Rated 5 out of 5 by Familyof4lauderdale 5 Star again!
My family and I came back for a dual 4th of July and Birthday celebration week for my wife. Needless to say it was another stellar stay. I can't thank GM Eric Ashton enough for his thoughtfulness on sending wine and fruit/cheese to make my wife's birthday all the better. Engineering (Billy and Joel) and Housekeeping (Sandy) were fantastic and their smiles and attitude are what further make this resort a special place. The restaurant manager (forgot his name but he likes Fly Fishing!) was superb and the food and drinks were outstanding. This has now become one of our favorite resorts to visit and will be frequently coming back. Great work Eric and Westin Team!
July 17, 2013
Rated 5 out of 5 by AaronHarleyBailey Absolutely THRILLED!
With nearly 1,000 nights in SPG hotels around the world, I have seen a lot of properties and had both good and not so good experiences. This property blew me away in every way. This is easily the best SPG experience I've had in Florida all around. From the valet, to the front desk (Remi), to the F&B team (George), to the room quality and SPG recognition/ upgrade…on every level this property has exceeded my expectations (and I can be a little picky). I was in a 2-bedroom suite and just couldn't be any happier with the service and atmosphere and quality of this hotel. SO HAPPY! It's worth whatever room rate they charge for this kind of service, professionalism and quality. WAY TO GO, Westin Cape Coral! You are easily the best SPG hotel in Florida in my opinion. And big thanks to Dan on the Ambassador team with Brenda for the help today. We were trying to chose between ANY SPG hotel in Florida that could make for a special holiday and this one over-delivered in every way. THRILLED, and highly recommend this hotel!
December 24, 2013
Rated 5 out of 5 by Tomodore Friendly, good servce,good food, well kept facility
Our stay started off right with a friendly greeter at the entrance and a very pleasant young bellman who actually seemed to like his job and was always smiling. Our room was spacious and comfortable and very clean.
We were with a group and the functions that included food had great service and food.
The views from the rooms are outstanding and the outdoor pool and shopping area and Marina give the property lot of appeal.
December 16, 2013
Rated 4 out of 5 by Cinturn1 This hotel has the most beautiful landscaping and grounds. Everwhere we went there were huge flowering
The trees, shrubs and flowers were all in bloom on the paths and walkways throughout their properties and marina. I liked that they had kid activities everyday and the ferry to Ft. Meyers Beach. Their was live music almost every night and my grandkids were thrilled to be called up on stage to get a short lesson on the steel drums. The hotel was stunning at night with all the different types of lighting and the huge yachts and sailboats. What views..we saw manitees and dolphins often from our balcony. The beds and linens are a whole another paragraph, talk about comfort. Can't wait to go back!!! Cindy of Buffalo, New York.
March 22, 2013
Rated 4 out of 5 by Pete14 Small Improvement Needs
Hotel recently changed over to Westin.
Electronic key did not work after leaving front desk. Returning to front desk, I was told that it takes up to 5 minutes for key to allow access to room. This happened a total of three times, as due to weather conditions, I had to extend my stay an additional night, despite front desk staff stating that key would work immediately,
Maid service was sporadic. Was shorted towels one day; bed not made completely on another day. Late cleaning service in general (one of my fellow attendees did not have his room cleaned by 6pm, after leaving it all day from 8am).
Other than these small annoyances, the staff was courteous and professional.
February 10, 2013
Rated 5 out of 5 by LewluvsFL Westin isn't the 'ole' Marina Village
We are greated by Lance, Manning and Michael - whom MAKE lasting impressions - from the moment you arrive to the moment you leave these fellows ARE what reminds you of "WHY" you like staying at the Marina Village. We have stayed at the Marina Village several times prior to Westin taking over. Menus have changed, but food is awesome - get past the "fancy" words on the menu - same great food. Childrens activities and staff were still great - you can tell the old staff and the "new" Westin staff apart though. Old staff MUCH more friendly and layed back. Hotel itself is awesome, worried about price changes since it is now Westin. We loved our little hidden get-away as it was.
January 14, 2013
Rated 5 out of 5 by alvill westin weekend rocks!
the special promotional westin weekends (late 3pm checkout) is a fantastic idea. On Saturday a cold front came and the weather was overcast, windy, and occasional rain. Normally this would have ruined my plans of doing nothing poolside during my getaway. Sunday was picture perfect weather and instead of packing and checking out, we spent the morning poolside, catching rays and enjoying lunch at the nauti mermaid. Thank you westin for this great idea. A win / win for all. My weekend saved and extra money spent at the restaurant and bar! Keep the good ideas coming.
November 4, 2013
Rated 5 out of 5 by Robmar85 Excellent stay
My husband and I traveled to Ft Myers with my dad and sister for a family party. We were very happy with our 2 bedroom suite and all that the resort offered. My sister enjoyed the lap pool while my husband and I enjoyed the fitness room. We also enjoyed a great bike ride as bikes were available right on sight. The staff was friendly and helpful. We ate at the outdoor bar one night and the staff was friendly, the service quick and the food very good. We will definitely stay here again and highly recommend The Westin Cape Coral
November 13, 2013
Rated 5 out of 5 by Anthony2013 The staff was exceptional
My wife and I had a fantastic time! We were celebrating our 10th Wedding Anniversary and the staff was super! The rooms are large and very inviting, and the views from our room and around the resort are fabulous!
December 15, 2013
Rated 1 out of 5 by Cboz3480 Terrible
My stay at this hotel was terrible housekeeping did not come up to my room for the first three days the staff didn't know the area there was no event schedule and the service in the resteraunt was was awful the food at the bar came out cold I sent it back and it came back cold again the air conditioning didn't work properly nothing went the way it was supposed to I would never stay there again!!!!
January 4, 2013
Rated 2 out of 5 by BobbyO Not up to par
There is a serious DIS-Connect with this property. From the moment you arrive through departure you are not sure exactly where you are or where you should be as a guest. The property approach is cold and austere. The entrance/lobby is the same. The staff attempts to be helpful but also experienced a disconnect between departments. The rooms are dirty and not up to Westin standards (i.e.: dust on light fixtures, bathroom fixtures, carpets feel grimy underfoot)......the rooms are awkward as hotel space. It is clear this was not intended to be a hotel. As for the other amenities they were not of interest to me so I can not comment specifically, however once again they were not user friendly or encouraging as you really have to seriously seek their avail. The experience is not up to par for a fine resort/hotel and definitely not what I would expect from Westin. Cold, unfriendly and austere sum it up best.
November 30, 2013
Rated 5 out of 5 by Dave4500 Saving the Day
My wife, Kathy and I were on our way to celebrate our third anniversary this past weekend. We have stayed at Marina Village 3 times in the past and loved it. We decided to try a different hotel this go round on Captiva. That turned out to be a mistake as the "hotel" in question completely dropped the ball. We made a call to The Westin and were treated with grace and professionalism. We knew the quality and were not surprised by the service but welcomed it as weary travelers. A day gone bad was made right. Well Done Westin! You saved our trip, our celebration and for anyone that would read this you cannot go wrong with this choice of Hotel. You will rave as we do. Be blessed and as the new slogan says, Travel Well. Dave
September 25, 2013
Rated 4 out of 5 by CRYSILS Great place to stay
Very clean and spacious. Surrounding scenery was beautiful.
December 10, 2013
Rated 5 out of 5 by mj24 Great Stay
I have never given a review of any hotel before, but we enjoyed our stay so much that I felt compelled to give one this time. We booked this hotel as part of a flight/vacation package and everything was above our expectations: the hotel was beautiful, rooms/hotel were very clean, staff were exceptionally friendly and we loved the location. It is a bit away from everything, but we were okay with that since it made our stay that more relaxing. Also enjoyed the few meals we had at the on-site restaurant. Although the main pool was a bit small, we did spend a day at the other two which are within walking distance.
Thank you to Matt and Raquel for their extra friendly service upon check-in and upgrade request.
May 8, 2013
Rated 5 out of 5 by traciria Four Day Getaway
We decided a week prior to take a long weekend and were thrilled to find availability at the hotel. We arrived on Friday and departed Monday and everything about our stay was wonderful!
December 4, 2013
Rated 3 out of 5 by EvaninOR A nice place to stay if your room is ready
Checked in at 4pm no room ready yet....two and a half hours later room finally ready. Except not enough towels, a light fixture that was changed was not installed back in place etc. They did give us $100 in credit after the first hour of waiting around and then another $100 after the second 1 1/2 hours. But we were far from the only ones the lobby was full of people waiting for rooms clear into 8pm. Hire more cleaning staff, check your bookings and bring more people on. It isn't that hard. I have never experienced this any where before. Also location was isolated from everything else nothing within walking distance. Nice property though and the rooms once we were in were very nice. But they should be for the $$ paid.
April 3, 2013
Rated 5 out of 5 Outstanding! a boaters destination, fab views, wildlife
Gulf of Mexico, marina, preserves as your views from beautiful rooms. Enjoy the wildlife, always a dolphin sighting, lovely marina walk. We so enjoyed the delicious restaurant and outdoor bar, both overlooking the bay. Outstanding service and management overall.
Special thanks to the Director for the gorgeous Mariner suite and first class service. Also, excellent service and attention from Lisa Marie at the front desk, and special thanks to the manager Eric and server Linda for their consistent professionalism and special attention in Marker 92 Restaurant.
August 19, 2013
Rated 5 out of 5 by HappySPGer Super hotel and staff
We travel to Cape Coral frequently. We never stayed at this hotel before because the prices are generally much higher than other hotels in the area. I found a really good price on westin.com and booked a standard room. When we checked in, the first room we were offered had been smoked in...not unusual these days even in a NO SMOKING hotel. When we informed the front desk, the Manager offered us a free upgrade to a much more expensive one bedroom...much better...no smoke residue. Great room, very clean and in great shape with wonderful river view.
We will be back!
May 19, 2013
Rated 3 out of 5 by Jen0721 Great Hotel, Not So Great Service
The hotel was beautiful and we stayed in a beautiful 1 bedroom deluxe suite, which was very nice. The room had everything we wanted/needed and the view on the patio was so calm and inviting. Although, the staff definitely needed some customer service training. There was a manager that was beyond rude when we checked in, due to a miscommunication between the hotel and their central reservation line. Then the spa staff was annoyed that I asked for the prices of the massages. After I complained to the daytime manager things got much better, but it was a rough start.
April 8, 2013