Rated 5 out of 5 by bmrubin Great Stay
My stay was wonderful. I would like to make mention that Anna Marie was great. She was beyond friendly, helpful and knowledgeable. The staff was very friendly and always greeted us with a smile. We had our dog with us and before we even got to the room housekeeping had the bowls and heavenly dog bed waiting. The room was clean and fresh. The gym was in great shape and the cold towels were lovely after a work out. The only not so great item of the stay was my Watermelon Martini in the Nauti Mermaid bar. It did not taste like watermelon at all just pure vodka. Other than hats off to the whole staff for really showing true hospitality.
September 15, 2014
Rated 5 out of 5 by joeski1973 Awesome, Awesome, Awesome
Place is a 5 star. The rooms are great and the staff is even greater. I love this place and we will return in the future.
June 26, 2013
Rated 4 out of 5 by Stewart8 Great for famalies
The hotel was very nice. We got upgraded to the Mariner Suite which was a real pleasure. Overall service was fair and at times it seemed that the staff were doing us a favor with two exceptions, Anna Marie at the front desk and Grant one of the Bell boys. Anna Marie was one of the most exceptional people we have ever met and couldn't do enough for us. I travel alot and have never had such exceptional service with such a great attitude. She made our vacation truly wonderful and Grant always with a smile was very helpful. Great guy!! The main building was very nice and the other facilities were a little aged, but overall a very good vacation.
March 9, 2014
Rated 4 out of 5 by jjjj some things that need improvement
the housekeeping service was find, but the fact that they didn't come until after 4pm was a major pain. this meant that our room wasn't cleaned on some days since we were using the showers, etc when the ladies arrived. however, their work was very good on the days that they did clean the room.
the service in the Nauti Mermaid was not very good, we didn't get what we ordered on the salads and the meat was not properly cooked on our hamburgers. however, the manager did give us a credit on our meal. This problem was directly related to the server we had, not the kitchen. The food was quite good even though it was not cooked as we had ordered.
February 24, 2013
Rated 5 out of 5 by frankie retired
excellant location - excellant staff-excellant resturant and tiki bar. not one complaint
April 15, 2013
Rated 5 out of 5 by Monique Absolutely Awesome Stay
My husband & I stayed for our anniversary and it was absolutely wonderful! From the moment we drove onto the property to the second we checked out, we were treated like royalty. We frequently travel and usually stay at other chains, however, the treatment we received at this resort was exceptional. We were greeted (by name) when we came down to the lobby, greeted while in the pool and always with a smile. My husband and I both were most impressed with Mike! From the very second we stepped out of our car he was right there he told us about the amenities, showed us around the resort, talked to us about the area and even offered us his services on ANYTHING we needed! He was the best. All of the other guys were great as well, he was just the most genuine & caring we had ever experienced! Nothing phony about him! Even as we were about to check out, he made sure we had all of our chargers for our electronics & even helped me put my snacks in a grocery bag! The best! Overall we had a wonderful stay and I will come back every time I am in the area! We never write reviews and my husband asked me several times to make sure I write this one and be sure to mention MIKE!! Thanks everyone for a lovely anniversary weekend!
May 30, 2013
Rated 5 out of 5 by palmtrees4me What an unexpected pleasure!!
Absolutely gorgeous hotel! Couldn't ask for anything better! Very nice experience from the moment we walked in! Staff was so friendly and accommodating! But, nothing is perfect! Our complaints would be the $15.00 a day resort fee (which actually turned out to be $16.95), & the very over-priced restaurant ( I believe it was called 92 Marketplace, or something like that). Also, they tell you about the water taxi to Ft. Myers Beach, but, the problem is, it only departs once a day, @ 9:45 A.M.!! Big letdown!! It is truly beautiful though, and we probably would stay there again.
January 24, 2014
Rated 5 out of 5 by LewluvsFL Five Star Resort
We have stayed at The Resort at Marina Village several times. LOVE it, and the staff. We take our 3 yr old gdaughter, she has been going since she was one. The staff treats her like a regular customer. The lobby is grand with a beautiful aquarium. The rooms are very nice, fresh and clean. Love having the washer/dryer. The lanai is large - we spend alot of time there. Activities and pool, pool bar is all you could ask for. Entertainment at the marina has always been awesome. Be sure to take a walk along the walkway near the shops and the docks. Everyone is friendly and accommodating. Give Cape Coral a try - 20 minutes to Sanibel, Ft Myers.
December 13, 2012
Rated 4 out of 5 by jechho Still nice
Westin Cape Coral
Third time at this hotel. The location is a little bit out of the way, but that is exactly what we like about it. We can sit on the balcony for hours, looking at the swamps and only hearing animal sounds. Nice! And the beach is not that far away if you have a car.
I think their standard platinum upgrade is to at 1BR suite, which we really enjoy. They seem to have a lot of them, but we prefer high floor with marsh views. The pool view rooms/suites may have better views, but also have a small risk for noises from the pool.
Their balcony furniture should have something under them to avoid very high scratching noises when moved. We could hear furniture moving early and late into the bedroom, which was quite loud.
We were also a bit disturbed by the large family with a dog next door. Since their room was connecting to our suite, plus they had their balcony open most of the day, we just could not use our own balcony due to noise for several hours. Since it was Labour Day weekend, we expected the hotel to be full, but having babies and dogs next to you when you are there for a quite couple-stay, is never fun. Please note that they do not seem to have designated floors or rooms for pets, so it seems you always run the risk of staying in a room that have just had a pet, or get pets next to you. Being allergic, I do not like this.
Platinum breakfast was full buffet this particular weekend, but normally you get a specific amount to use from their menu.
They have a resort fee that includes Internet, which platinums already are entitled to due to their loyalty status. As per the Starwood rules, the hotel should in this situation offer the platinum member an alternative amenity (or waive for the resort fee). This hotel NEVER gets this right, and I always get a blank stare when I ask about it. Please fix this, you are not THAT new to the Startwood program anymore!
All in all a good stay, and we consider returning for a stay over New Years.
September 1, 2014
Rated 5 out of 5 by baseball123 kid friendly
Came here 13 hrs from home so my son could play in a Perfect Game. I arrived with 6 children and 3 adults and could not ask for a more kid friendly/family place to stay. My children range from 14 to 3 yrs of age and the staff treated us wonderful.I was bit concern when I first arrived due to the upscale features when entering. I thought to myself the kids will not like it here nor will the staff like us. I could not have been more wrong. House keeping was wonderful and friendly and professional. The suggestions I have for improvements are more luggage carts. At times I noticed others and myself having to wait for a bellman longer then we needed too.
July 11, 2014
Rated 1 out of 5 by Brad05 Hotel needs better maids.
My family and I stayed at the resort this weekend we had booked a two night stay and only spent one night. Upon arrival the check in staff was helpful and pollite.They informed us that the large pool shown in the pictures was located in the residential section of the resort 2-3 blocks away and "it's a nice little walk past the parking lots". We received our keys and proceeded to our room that's when everything went weird. We walked in the room to find the pillows stacked on the bed with no pillow cases all the resort's literature was spread out on the bed and the kitchenette area was all disorganized. I went to call the front desk and the phone didn't work. After calling the 800 number to get the front desk they informed me that they would send up a maid not move me to a properly cleaned and ready room. I caught a maid down the hall and she fixed the pillows and literature and gave us bottles of water that were complimentary (later charged $4 for). Her boss showed up and gave us a free breakfast we thought everything was ok. Later that night my wife then finds a dirty glass in the bathroom, the disposible coffee cup had stains and the closet floor was dirty. An hour after getting into the room, a cleaning crew shows up to clean the room. When we told them it had already been cleaned and that we had already checked into room, they seemed confused but left. We never heard from a manager or the front desk again. We left the next morning and found much cleaner accomadations and wasted the last night of the reservation. Hospitality at this westin needs help.
December 30, 2013
Rated 1 out of 5 by pb66 Total Disappointment
I've been a loyal SPG member for well over 10 years and have stayed at many Starwood properties. I was visiting the area to see spring training. After reading all the wonderful reviews for this hotel, I decided to book the room using cash and points even though it was a good drive from the ballpark. Simply put, it was a big mistake.
This is the world's tallest motel. All the room entrances are from the outside. The room balconies are completely screened in so you are staring through mesh. Even though it's a nice view, we couldn't last more than five minutes out there. The bathroom / entryway feels like a mud room off a home garage entrance (you are entering from outside after all). The coffee maker didn't work. The gym was just some cardio machines with no weight machines. The pool is small. It looks like there is a nicer pool (in all the pictures) but it's a good walk away that is shared with a condo complex.
A lot of people commented that the hotel isn't near anything (which is true). This would have been fine if there was something to see or do at the "resort" but it's just a bunch of abandoned storefronts. You literally can't buy a cup of coffee or bagel anywhere within walking distance of the "resort."
Based on the hotel maps it looks like some of the rooms (definitely not ours) are over sized which might be why a lot of families like the place. You can probably stuff a lot of kids into those rooms at an economical rate.
I would say that the staff was pretty nice and the ONE restaurant (don't be fooled by the multiple names) was better than expected.
I've never written a hotel review before but felt compelled to share our experience so others wouldn't repeat our mistake. Bottom line, our stay was a total disappointment. Next time we would stay in Naples and make the drive down.
April 1, 2013
Rated 5 out of 5 by Familyof4lauderdale Outstanding Property!
Being a Platinum level and devout SPG Member for many years, I wanted to share my outstanding experience at the Westin Cape Coral over Memorial Day Weekend. I brought my wife and two children. The pool was a bit crowed, but expected. Still were able to find chairs and had a blast with the music, DJ, and events. Even got in some outdoor ping pong. Resort was pristine and staff were all smiles form check in to departure. They help make the break that much more enjoyable! Food and happy hour was excellent. Loved our sunset views and beautiful bay views every day. Already booked to come back for a longer stay this time over 4th of July. Great job Westin team!
May 28, 2013
Rated 5 out of 5 by Bdog great staff & facilities
We really enjoyed our stay, the grounds were beautiful, staff was very friendly and always helpful. The food was excellent and the live music made for memorable evenings.
We would suggest that seating could be added in several areas where the grounds are beautiful but unused because there was no place to sit or lounge. The beautiful and quiet terrace near the pet run would be a great place to sit and read or just relax. Some areas along the perimeter walkway with a great view over the water were just empty, no place to sit and relax.
Our only disappointment was the distance to travel to find outside entertainment. Next time we will have to bring our boat.
July 8, 2013
Rated 5 out of 5 by Familyof4lauderdale 5 Star again!
My family and I came back for a dual 4th of July and Birthday celebration week for my wife. Needless to say it was another stellar stay. I can't thank GM Eric Ashton enough for his thoughtfulness on sending wine and fruit/cheese to make my wife's birthday all the better. Engineering (Billy and Joel) and Housekeeping (Sandy) were fantastic and their smiles and attitude are what further make this resort a special place. The restaurant manager (forgot his name but he likes Fly Fishing!) was superb and the food and drinks were outstanding. This has now become one of our favorite resorts to visit and will be frequently coming back. Great work Eric and Westin Team!
July 17, 2013
Rated 5 out of 5 by Zeusy88 A Hidden SPG Gem in Souther Florida
We have recently returned from a 10 night stay at the Westin Cape Coral. Driving from Toronto, we spent our first night at the Westin Atlanta Airport Dec 20th (horrible experience), and got into Cape Coral around 9:30pm on December 21st. AnnaMarie was at the front desk and checked me in promptly (which I appreciated, having my husband and 6 month old baby in the car) explaining all the features and benefits of the property. I was pleased that I was upgraded and put on one of the SPG preferred floors (18th), as we are Gold members. Room was typical of a Westin, clean, modern, large washrooms, etc.
Modern, new, clean property – well maintained
Crib was waiting in the room
Cleaning staff was extremely accommodating and happy to give extra towels, soap, etc (we opted to make a “green choice” for points – and had room cleaned every few days)
Main pool at hotel was nice and warm, as was the lagoon shaped pool at Recreation Centre (didn’t go into the “lap” pool)
All staff from front desk, bellmen, cleaning staff and restaurant (Market 92) very polite, always saying hi
Market 92 – I’m unsure as to why people write negative things about this restaurant, but we found the food great and very reasonably priced. Additionally the servers we had (Debra, Jacky, Patrick) were great. Jacky served us in the mornings, and always knew our beverages, and brought them right over. We also liked that we didn’t have to wait around for our receipts or ask for them. Deb (Manager) always greeted us and thanked us for coming in. The hostesses also knew where we liked to sit (having the stroller, we liked being on a wall, out of the way). Lastly, we ate the buffet on Christmas Day (around $55/person I believe) and it was a great spread from salads, fruit, carving station (ham, roast beef), turkey, fish, veggies, sweet potatoes and large assortment of dessert. I forget our servers name on Christmas (blonde lady with bangs), but she was also terrific and went out of her way to get Santa over to our table so that we could get a picture of him with our 6 month old son). I saw an earlier post that someone wrote about the bar and the staff not changing station for an NFL game on a Sunday. This surprised me, as when we arrived down at the bar on December 29th, we asked the bar tender if she could change the station to the Ravens game, and she did it immediately for us. I noticed that the Miami game was on a few of the tv’s, but there was literally no one else really in the bar. Perhaps the person who wrote the negative review was there wanting to watch the late afternoon game, or the evening game as we were in the bar from the beginning to end of our game. My husband enjoyed the deal that was going on the Miller Lite’s ($3 each)
Lorne’s Gallery on the boardwalk is great with wonderful original pieces.
Service at pool was horrible (slow) compared to other SPG properties
Annoying to get towels from front desk prior to 11 am when the towel person arrives
Smoke alarm went off (sounded like batteries died) around 4am on Christmas morning – not my ideal for my six month old son’s first Christmas. However…..I called down and maintenance was up to my room within minutes. New batteries didn’t fix it, so he went and got a new unit from another room. I explained at the front desk and AnnaMarie was extremely apologetic and compensated us appropriately for our inconvenience.
SMOKERS!!!!!! Westin properties are NON-Smoking! After a few days while on our balcony we started smelling cigarette smoke. I called Service Express and she told me guests could smoke on the balcony; which I was completely shocked with. Later that day I went to the front desk and spoke with AnnaMarie and she explained that the Service Express agent was wrong, and that there is no smoking allowed (however there might have been confusion, as before the property was a Westin, you could smoke on balcony). When in our room later that day, we smelled smoke again and called down to Service Express. Within minutes, the Front Desk Manager called up and asked to come to our room to see if he could figure where it was coming from. He was polite and apologized for this problem. Granted staff were apologetic, the “smoker” wasn’t taken care of for the duration of our visit (smelled smoke for at least 6 days)….not what I want to smell on a balcony when I have my baby out there �� I am unsure as to why this couldn’t have been dealt with, as the cleaning staff would have surely been able to know where the smoke was coming from, as the smoker was a chain smoker (one right after another).
Overall, we had a terrific, relaxing time at the Westin Cape Coral. The smoke alarm couldn’t have been prevented, just unfortunate it “died” on Christmas morning . We can’t say enough good things about this property, but what really stood out was the outstanding customer service from all areas of the Westin (AnnaMarie was truly amazing to deal with, as was Deb/manager at Market 92 – her staff are terrific!). We enjoyed our visit so much that I have already booked us in again for two weeks next Christmas.
January 5, 2014
Rated 4 out of 5 by Cinturn1 This hotel has the most beautiful landscaping and grounds. Everwhere we went there were huge flowering
The trees, shrubs and flowers were all in bloom on the paths and walkways throughout their properties and marina. I liked that they had kid activities everyday and the ferry to Ft. Meyers Beach. Their was live music almost every night and my grandkids were thrilled to be called up on stage to get a short lesson on the steel drums. The hotel was stunning at night with all the different types of lighting and the huge yachts and sailboats. What views..we saw manitees and dolphins often from our balcony. The beds and linens are a whole another paragraph, talk about comfort. Can't wait to go back!!! Cindy of Buffalo, New York.
March 22, 2013
Rated 5 out of 5 by jen2510 Rooms are Exceptional
The rooms have everything you need, high end fixture and very good lay out..its like a home away from home..staff were excellent especially Sherry on the concierge who took her time to drive us via golf cart to the other side of the facility. The private boat to the beaches of Fort Myers is something to look forward to..The only thing that I missed is the night life..the hotel is located in high end residential area and you have to drive to go somewhere else. If you want just to relax and stay in a quiet area, this is the perfect place for you..Overall, everybody there are hospitable and we really enjoyed our stay..
June 28, 2014
Rated 5 out of 5 by LewluvsFL Westin isn't the 'ole' Marina Village
We are greated by Lance, Manning and Michael - whom MAKE lasting impressions - from the moment you arrive to the moment you leave these fellows ARE what reminds you of "WHY" you like staying at the Marina Village. We have stayed at the Marina Village several times prior to Westin taking over. Menus have changed, but food is awesome - get past the "fancy" words on the menu - same great food. Childrens activities and staff were still great - you can tell the old staff and the "new" Westin staff apart though. Old staff MUCH more friendly and layed back. Hotel itself is awesome, worried about price changes since it is now Westin. We loved our little hidden get-away as it was.
January 14, 2013
Rated 4 out of 5 by Pete14 Small Improvement Needs
Hotel recently changed over to Westin.
Electronic key did not work after leaving front desk. Returning to front desk, I was told that it takes up to 5 minutes for key to allow access to room. This happened a total of three times, as due to weather conditions, I had to extend my stay an additional night, despite front desk staff stating that key would work immediately,
Maid service was sporadic. Was shorted towels one day; bed not made completely on another day. Late cleaning service in general (one of my fellow attendees did not have his room cleaned by 6pm, after leaving it all day from 8am).
Other than these small annoyances, the staff was courteous and professional.
February 10, 2013
Rated 4 out of 5 by BillyJeanne This hotel has great features and is in a nice location.
The suites in this hotel are very spacious and the kitchens have everything you need IF you want to cook. My favorite part about the suite is the lanai overlooking the preserve with 2 ceiling fans that measures approx. 7' x 28'. It is so enjoyable to sit outside in the mornings and evenings without getting bug bites with a beautiful, peaceful view. I'm not sure what happened, but the first half of the week was very quiet and peaceful. During the last 3 days there was a constant loud humming noise, like from a large cooling unit running that took away from the quiet in the lanai. It was quite disappointing as this is our favorite feature of this resort which we have visited before.
May 3, 2014
Rated 5 out of 5 by Jobabie26 Spacious Rooms with Beautiful Views and Friendly Staff
I booked a room for the weekend for my daughter's 16th birthday. The staff left a personalized birthday card signed by staff members with plates of cookies and glasses of milk in the refrigerator. When we went to breakfast at the restaurant the waitress brought out a key lime pie with a candle on it as a surprise. It brought tears to my eyes. This hotel went above and beyond to make sure my daughter's birthday weekend was perfect. I have never been to a hotel where each and every staff member greeted you and was pleasant. Highly recommend staying here. You will thoroughly enjoy the experience.
June 30, 2014
Rated 1 out of 5 by Cboz3480 Terrible
My stay at this hotel was terrible housekeeping did not come up to my room for the first three days the staff didn't know the area there was no event schedule and the service in the resteraunt was was awful the food at the bar came out cold I sent it back and it came back cold again the air conditioning didn't work properly nothing went the way it was supposed to I would never stay there again!!!!
January 4, 2013
Rated 3 out of 5 by Linda125 Beaches are an hour away
Had to scope out restaurants and beaches one day. Finally lined up the restaurants and found beaches an hour away on Sanibel and Fort Myers Beach - all beaches crowded so not good fishing beaches which is what we wanted. The fishing pier at the hotel yielded the most catches, but the little beaches on the Sanibel causeway are fun too (but not really a beach). Best restaurants we went to were Pinchers (at the resort), Carrabbas, and the Veranda in Fort Myers. Bring your own toilet paper and tissues if you're staying in a suite unless you want to call down to room service every day or so.
April 7, 2014
Rated 3 out of 5 by Disappointment101 Disappointment
Second time coming to this hotel because our first time was great. Well not so great this time. was put on the fifth floor, when I asked James if a higher floor room was available I was told we would have to check the next day, even though I was told by many of the hotels employees that the hotel was very slow and that it was less than 20% occupied (this is a large hotel with 18 floors) I did inquire later that night with Annamarie and was told it was to bad for us that she didn't check us in, (what does that mean....?), but still had to check tomorrow. Does it really make since to unpack and repack when they could of just handled this upon check in? I have to wonder if it was because I was traveling with my 17 month old. This hotel is not kid friendly.
October 16, 2014
Rated 5 out of 5 by LeoLiz A wonderful short getaway to sunshine
Great location; gps directs you to an old entrance. Little tricky finding main entrance, but it was very late and we were tired. Wonderful scents greets you upon entering. We stepped off the elevator on the 18th floor to cement floors! I thought we were on a floor under construction. We were actually on the outside of the building! So if you don't like heights, ask for a lower level. Beautiful views. Screened in lanai. Its a rare luxury to open a door to the outside air in a hotel. Only complaints are $8 for coffee per person in their dining room and someone else on our floor fighting at 1am. Could hear them scraping chairs on the lanai nearby and yelling. Otherwise it was lovely; everyone so pleasant!
March 23, 2014
Rated 5 out of 5 by mj24 Great Stay
I have never given a review of any hotel before, but we enjoyed our stay so much that I felt compelled to give one this time. We booked this hotel as part of a flight/vacation package and everything was above our expectations: the hotel was beautiful, rooms/hotel were very clean, staff were exceptionally friendly and we loved the location. It is a bit away from everything, but we were okay with that since it made our stay that more relaxing. Also enjoyed the few meals we had at the on-site restaurant. Although the main pool was a bit small, we did spend a day at the other two which are within walking distance.
Thank you to Matt and Raquel for their extra friendly service upon check-in and upgrade request.
May 8, 2013
Rated 5 out of 5 by reinaldo Shagrila Revisited
This was my fourth trip to The Cape Coral Westin since November and I can't wait to go back. My wife and I have stayed in hundreds of hotels and many with spectacular settings,
but this is our SHANGRILA. It is simply the best and a naturalist's paradise. The grounds
are enormous with majestic palms, banyan trees, bougainvillas and preserves creating
a feeling of euphoria. The rooms are magnificent (1 bedroom suite) with a 30 foot lanai. Grant and Michael at the front
entrance make you feel like family and the staff is always upbeat and helpful. The pool
settings are incredible.
March 14, 2014
Rated 5 out of 5 by Mrsnets58 MOST RELAXING STAY EVER!
This resort exceeded our expectations! First off just the smell in the lobby of the Westin white Tea scent is absolutely intoxicating and puts you in such a relaxed mood. The staff were all so friendly even with a late check in. So convenient for people who want to take pets along as this is very pet friendly. The pools and amenities were amazing and so relaxing. Bar staff was awesome! And the happy hour made it even better, super affordable! Rooms were immaculate and views breathtaking! Made for a romantic and relaxing stay.Thank you for such a relaxing staycation!
August 16, 2014
Rated 5 out of 5 by Bernerlover Lovely hotel provides central base for exploring
Courteous front desk staff exceeded expectations with extraordinary patience and kindness concerning my lengthy delay due to unavoidable holiday traffic and bad weather.
Room was typically upscale Westin with the addition of a screened porch and a small refrigerator. The property was uncrowded while I was there, making the self-parking convenient to the ballroom and marina shops very easy.
This Westin seems more like a business hotel than a resort. It sits at the edge of the estuary in the middle of a residential development, with no golf course and a modest pool arrangement. There are at least three swimming pool choices, but none have the elaborate water park destination pools that can be found in Orlando. The marina and shops are very nice.
It is well situated for exploring the area, however, from Marco Island 60 miles to the south to Boca Grande 60 miles to the northwest, plus Ft. Myers, Sanibel/Captiva, and Naples, ranging from 10 to 30 miles away from the property. This is a fine hotel, but not a destination family vacation resort.
July 14, 2014