The Westin Dallas Park Central

  • 12720 Merit Drive
  • Dallas,
  • Texas
  • 75251
  • United States
  • Map

Rooms & Rates

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Children per Room

This information enables us to identify the rooms that will best accommodate your party and to prepare for your arrival.

See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

Rated 3.4 out of 5 by 373 reviewers.
Rated 1 out of 5 by waste of money This is the second time I've stayed here and it has been an utter disappointment. March 1, 2015
Rated 3 out of 5 by Nice enough but.... what happened to customer service? When I call the guest service number from my room I expect to get, well, service. I don't expect to be transferred to some outsourced call center who wants to take a survey before they tell me how to connect to the Internet. Why don't they call and get the answer? Isn't it suppose to work? Why do I have to waste my time? Ditto re the double charging me for parking - charged for both valet and self park both nights. The desk transfered me but after 20-30 rings the outsourced person never even answered. Eventually the front desk said they would take care of it. They still have not. And who brings up a 3 plate dinner on a hand tray. There's no table in the room - am I supposed to balance it on my lap? January 11, 2015
Rated 5 out of 5 by Great Customer Service everything was great,staff really professional February 9, 2015
Rated 2 out of 5 by Outdated with few amenities Don't get me wrong, I was comfortable during my stay. My issue comes with the number of years since the hotel has had any sort of update or refresh. I opened my door and it looked like I stepped into 1995. You would not find any of the decor in the Westin home catalog because it is so old. Second, the fitness center was crowded and did not have TVs located anywhere near the cardio equipment. Finally, the executive club lounge was the least stocked I have ever seen. For breakfast, the had coffee and one bowl of mediocre quality fruit. January 29, 2012
Rated 2 out of 5 by Not up to Westin Standards Not recognized as a platinum member. Room I was assigned to was tired and clearly in needed of a renovation. Bedside table had a cigarette burn on it. Wallpaper in bathroom was patched. Baseboard moulding needed a cleaning in corners and in cracks. No upgrade was provided. Executive lounge was the worst I have experienced in Starwood chain. No eggs at breakfast, Keurig coffee maker in lounge. January 3, 2015
Rated 2 out of 5 by NOT A 4 STAR HOTEL Furniture in room dirty with stains, floor dirty, no fridge or microwave even after requesting one. No fan in bathroom, toilet crammed in the corner. Maid forgot to give washcloths. Hotel too expensive for rating December 7, 2014
Rated 1 out of 5 by Shocking experience Had to change room 3 times. From the beginning was given a wrong room, which was cheaper than what I paid for. When they brought the key to another room, that room smelled like smoke. Next room that they gave me was never cleaned after the previous guest. Not until I called the manager to come personally was I given a room. The worst experience I have ever had. December 7, 2011
Rated 5 out of 5 by 20th Anniversary made special The member of the front desk staff noticed that we were local and asked if it was a special occasion. I told her it was our 20th wedding anniversary and we left it at that. That evening after we arrived back to our room, a knock from room service, and champagne and chocolate covered strawberries were brought in. My wife thought I planned that but I gave all the credit to the thoughtfulness of the young woman at the front desk. Thanks. September 20, 2013
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