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  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.4 out of 5 by 239 reviewers.
Rated 5 out of 5 by Best hotel in Madrid Best loccation, excelent service, great gym, beautiful resturant (opt for the breakfast option if you can). March 17, 2016
Rated 5 out of 5 by Location,welcome and food. Whereas the location, comfort, and character of this hotel goes without saying, it is the staff which make a stay memorable. We found everyone totally helpful, from the young man at check-in who made us so welcome, the Concierge (who took all the stress out of our travels around the City), Marta (who dealt so efficiently with my queries), and the Breakfast Room staff who were so kind and friendly (even recommending a particular breakfast which was then delivered to our table-delicious!). On our way down to breakfast on the Thursday when who should be visiting the hotel but The King of Spain. An unforgettable experience. We'll go back soon. March 11, 2016
Rated 5 out of 5 by Fantastic as usual One of the best Starwood hotels in the world. Sevice is great, room was fantastic, and food was even better. Looking forward to my next visit to Madrid March 2, 2016
Rated 5 out of 5 by Excellent stay! This hotel offered beautiful classic décor, antique furnishings, plush bedding, interactive televisions, free Wi-Fi, bathrobe, and a marble bathroom. With a level of luxury fit for a king, it is no surprise that the The Westin Palace often feels more like a royal palace. The hotel enjoys an enviable location in the centre of Madrid’s ‘golden triangle’ of art, made up of the Prado museum, the Reina Sofía museum and the Thyssen-Bornemisza museum. The hotel is also just a few steps away from Retiro Park, it is in one of the most privileged locations in town, with the finest elements of Madrid’s culture right on its doorstep. February 27, 2016
Rated 5 out of 5 by +++Westin+++ Once again, Westin delivered! Great experience from the moment I approached the front door until checkout. And don't forget the Heavenly Westin Bed & Pillows! February 15, 2016
Rated 3 out of 5 by Disappointing Stay Stayed at this hotel for four nights in a Junior Suite. The Suite was a good size, well maintained and overall quite pleasant. No iconic view, but large opening french doors letting in lots of natural light and a good view of the side street. Location is absolutely perfect with not just the big ticket museums at the doorstep but plenty of interesting things to discover in the quieter side streets around the hotel. Unfortunately my stay was marred by a screaming/yelping dog locked in the room next door. Obviously the hotel isn't responsible for this - but they are responsible for their response. The duty manager I dealt with in relation to this was not up to a five star standard - in fact she was one of the most unprofessional Starwood staff members I have ever encountered. Instead of trying to resolve the situation it was implied that the issue was my fault? Combined with a farcical moving/not moving room scenario I was very disappointed in the hotel. Although I appreciate that the GM of the Hotel offered some points after the event I would be very hesitant to return. It is a very nice hotel but life is short so why risk staying at a hotel where if something goes wrong the staff are (literally!) happy to throw you to the dogs. February 2, 2016
Rated 5 out of 5 by Very nice hotel for a European Holiday I recently stayed at the Westin Palace Madrid for a few nights after staying a few nights at another SPG property in Barcelona. The Barcelona property left me with high expectations and I was not disappointed! I arrived from Madrid Barajas by Metro which is just a short walk up the street, so easy access to public transport. I was greeted with a smile and asked by the bell hops if I would like any help with my luggage, which is always a nice yet simple gesture to make anyone feel welcome to a hotel. The check in agent was very friendly and personable, recognizing my SPG Status and upgrading me to a Premium Room which had a nice view. The fitness center was nice with a nice selection of equipment for a hotel gym, and I liked the Chefs Private Garden on the rooftop. The hotels in room internet was fast and reliable. I was surprised to find the hotel offers a turndown service every evening which I found to be a nice touch. On my second night I came back from a nice day of sight seeing, for which the hotel is centrally located, to find a nice spread of fruit and a bottle of Pellegrino Sparkling Mineral Water as a Thank You from the Hotels manager. All in all it was a nice way to spend a few nights in Beautiful Madrid. January 26, 2016
Rated 4 out of 5 by MADRID - XMAS HOLIDAY I love this hotel. I have experienced this property 3 times now and will return again this year for 4 more nights. I am always pleased. The rooms have been recently renovated and very refreshed (they where quite nice before). Service is great. The location is excellent within steps of the Prado and Gran Via. I always look forward to staying at this lovely, beautifully appointed and historic property. The breakfast buffet is always on point. With a gorgeous sparkling Blush Spanish Cava to pair with the fine cheeses and Jamon Iberico. Take a moment to enjoy the Museo Bar and the Gran Tiffany dome cupola which is the architectual highlight of this Grand Belle Epoque Hotel. Look to this hotel if you want discerning taste, relaxation and true quality. Enjoy! Eduardo - Platinum SPG January 24, 2016
  • 2016-04-29 T07:49:02.496-05:00
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