The hotel will do its best to accommodate a request for connecting rooms at check-in. Two Spectacular Rooms, each with one king-size bed, can connect to each other. A Marvelous Suite can connect to a Fabulous Room with two queen beds, or to a Spectacular Room with one king bed or two queen beds.
Extra Bedding Policy
One rollaway can be accommodated in suites only, subject to availability and upon request. Rollaway beds will incur an additional nightly fee.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in cannot be guaranteed. In the event that a room is unavailable, the hotel will gladly check your luggage until your room becomes available.
Early Departure Policy
We’re happy to accommodate early departures upon request. However, prepaid reservations will be charged an early departure fee equal to 100% of the reservation. Reservations made through a third party must consult the third party on their early departure policy. Reservations made using a rate with a 24 hour cancellation policy will be charged one night's room rate plus applicable taxes.
Late Checkout Policy
All late checkouts are subject to availability and the prevailing rate of the day.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Guests must be 21 and over to consume alcoholic beverages, with a valid driver's license or passport. Please note that hotels in California are required by law to stop serving alcohol at 2am.
One pet weighing 40 pounds or less is permitted in a guest room. Guests must sign a waiver upon check-in and will be charged a non-refundable 100 USD cleaning fee and 25 USD per day above the room rate. Guests must notify the Welcome Desk when leaving a pet unattended in a guest room for any duration.
Health & Well-Being Policies
All guest rooms and public spaces are 100% non-smoking. A $500 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card with photo identification. There is a limit of $50 per day; Starwood Preferred Guests enjoy a $100 limit per day and Gold and Platinum members enjoy a $300 limit per day.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit Card Policy
Guest's must provide a valid credit card upon check in. An authorization for 1.5 times the room rate, with a minimum authorization of 500 USD regardless of rate, will be held on the card throughout the stay. Cash will not be accepted at this time; however, guests may choose to pay with cash upon checkout.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of your stay, plus $500 to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
All gift certificate reservations must be booked directly with the hotel’s Executive Office or through the number listed on the certificate by the expiration date. Gift certificate acceptance is based on room availability and subject to blackout dates.
The hotel does not accept any form of third party billing. All guests are required to present a credit card that is in their name and valid photo identification at check-in. This policy applies to all reservations including prepaid rooms. For prepaid rooms, the credit card used to make the reservation must present at check-in along with the cardholder.
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