W Hong Kong
Announcements & Policies

Hotel Policies

3:00 PM     12:00 PM
SPG Keyless Available

Accessibility Policy

The hotel is pleased to offer a select number of accessible guest rooms based upon availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests have to be 18 years or older with a valid photo ID to check-in.

Connecting Room Policy

The hotel features connecting rooms (king to twin). All efforts will be made to accommodate connecting room request; however, all requests are subject to availability at check-in.

Early Departure Policy

The hotel’s standard checkout time is noon. Please notify the hotel of an early departure at least 24 hours in advance of the departure day to avoid a one-night penalty charge.

Early Arrival Policy

The hotel’s standard check-in time is 3pm. If a guest arrives before 3pm, an early check-in can be requested but is subject to availability. To guarantee an early check-in, an additional night’s room rate will be charged.

Family Plan Policy

Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Late Checkout Policy

We are happy to offer complimentary late checkout, subject to availability. Guests who wish to retain their rooms through 6pm may do so for a half-day's surcharge, or for a full-day's surcharge after 6pm, based on current room rates.

Noise/Disturbance Policy

Parties and private events are strictly prohibited in our guest rooms. Each suite can accommodate up to three adults. To arrange an event, please email our reservations team at WReservations.HK@whotels.com or our Whatever/Whenever® service at WW.HK@whotels.com.

Occupancy Policy

Two adults are allowed per room at the regular rate. Rooms can accommodate a maximum of three adults, however supplement charges will apply. Two adults and one child (0-12 years of age) are allowed when using existing bedding in the room. A rollaway bed is allowed in selected rooms for a fee.

Pet Policy

We regret that we cannot accept pets at the hotel.

Smoking Policy

While there are two smoking floors at W Hong Kong, local laws apply to all other areas of the hotel. Smoking is not permitted in public areas, restaurants and lounges, and all recreation facilities.

Visa/Passport Policy

We asks for all guests to provide valid photo identification, such as a passport or ID card, upon check-in.