On March 11, 2017, please note that WET® Outdoor Pool will be closed to the general public due to the Pool Party. The pool will reopen on March 12, 2017 at 8am. Please contact the hotel for additional information.
WET® Outdoor Pool Closed: April 13, 2017
On April 13, 2017, please note that WET® Outdoor Pool will be closed to the general public due to Songkran Splash Away 2017. The pool will reopen on April 14, 2017 at 8am. Please contact the hotel for additional information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available. Spectacular King Rooms and Studio Suites can connect with Cool Corner Rooms. Please email firstname.lastname@example.org for more information or to request connecting rooms.
Extra Bedding Policy
Cribs are available free of charge. Rollaway beds are available for an additional charge in selected rooms only.
Family Plan Policy
We are pleased to welcome children 12 years old and under in existing guest bedding for no additional fee.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Of course we offer a waitlist. Please contact the hotel directly to be placed on the waitlist—you will be notified via phone when a room becomes available.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals are granted upon request, subject to availability. To guarantee early check-in, we recommend reserving the room or suite for the night prior to arrival.
Early Departure Policy
We are pleased to accommodate early departures upon request for a fee equal to one night’s room rate plus tax and service charge. This fee applies to all guests checking out prior to their departure date that is confirmed at check-in.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a passport and a Thai government-approved identification card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
We are pleased to accommodate late checkout based upon availability for an additional charge. For late checkouts before 6pm, a charge equal to a half-day's room rate will apply. After 6pm, a full night's room rate will apply. Taxes are additional.
The hotel facilities are wheelchair accessible. Wheelchair accessible guest rooms are available upon request.
Alcoholic beverage service is restricted to those 20 years or older with valid identification. Acceptable forms include a passport or Thai ID card.
Babysitting/Child Care Policy
Indulge in some me time. We are pleased to offer babysitting services upon request, for a fee. Reservations required.
You’re invited—and your pet is too. Experience W Bangkok with your four-legged friend by your side. Please note that cats and dogs must be 40 pounds or less and a 750 THB fee per pet, per day will apply, along with a non-refundable 3,000 THB cleaning fee (regardless of length of stay).
The pool is for hotel guest use only.
Join us—just don’t forget your ID. All guests must present a passport or government-approved Thai ID upon check-in.
Health & Well-Being Policies
Green Program participation is optional for all guests.
All public spaces are 100% non-smoking. Smoking is only permitted in outside areas and selected smoking rooms. The penalty for smoking in non-smoking rooms is 3,000 THB.
Personal checks are not accepted. The hotel accepts valid bank issued cashier’s checks with valid identification. Other conditions may apply. Please contact the hotel for additional information.
Gift Certificate Policy
We are pleased to offer hotel gift certificates. Gift certificates can be purchased at the Welcome Desk or by contacting the hotel in advance email@example.com or call (66)(2) 344 4000. See the back of the certificate for rules and stipulations.
While we are pleased to accept both cash and major credit cards, all foreign currencies must be converted to Thai Baht (THB).