All hotel guests must present their hotel confirmation (printed or by mobile device) to enjoy complimentary access to the island. If no confirmation is presented, guests will be required to pay the Sentosa Gantry fee of 4 – 6 SGD to access the island. Please contact the Whatever/Whenever® team at WhateverWhenever.Singapore@whotels.com for the schedule of the daily shuttle bus from the hotel to Vivo City, Tanjong Beach, Resort World, Orchard Road and the financial district.
Guest Room Water Pressure Information
The resort is the only Building and Construction Authority (BCA) Green Mark Platinum awarded hotel in Sentosa and has developed techniques that reduce energy and water consumption. Please note that this does lead to some loss of water pressure in the guest rooms. Please contact the resort for additional information.
Age Requirement Policy
Guests must be a minimum of 18 years old, with a valid photo ID, to check-in.
Connecting Room Policy
Connecting rooms are available upon request at check-in. Hotel features connecting rooms with the following setups:
Spectacular King Room & Spectacular Twin Room
Fabulous King Room & Fabulous Twin Room
Marvelous Suite King & Spectacular Twin Room
Marvelous Suite King & Fabulous Twin Room
Fantastic Suite King & Fabulous Twin Room
Wow Suite King & Fabulous Twin Room
Extreme Wow Suite King & Fabulous Twin Room
Extra Bedding Policy
Our Whatever/Whenever® service will gladly provide complimentary cribs for our youngest guests. Requests for cribs or rollaway beds are addressed based on availability upon arrival and room type booked. Please request extra bedding at the time of booking.
Family Plan Policy
Children 12 or younger sleep for free in the existing room bedding. Rollaways and cribs are available upon request at no additional cost and are based on availability upon arrival. Buffet breakfast is available for children 12 or younger at 50% off the regular adult price.
In each Away Room, the maximum occupancy is strictly two adults. In all room categories, the maximum occupancy is either three adults, or two adults and one child (12 years of age and under). In Wonderful Rooms, Spectacular Rooms and Fabulous Rooms with twin beds, we allow up to four adults or two adults and two children (12 years of age and under) when guests share the same room.
An extra bed can be provided for a third guest; however, extra beds are subject to availability. A surcharge for a third and four adult will apply, whether an extra bed is required or not.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Welcome. Early arrivals are granted upon request (subject to availability) and charged according to resort policy. To guarantee immediate access to your guest room or suite upon early arrival, please make a reservation for the night prior.
Early Departure Policy
The hotel accommodates early departures upon request. An early departure fee of one night's room and tax applies to guests checking out prior to their departure date confirmed at check-in. Please check the terms of your reservation for specific conditions or exceptions.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
The standard checkout time is 12pm. We are pleased to offer late checkouts subject to availability on departure date for an additional fee. For late checkouts between 12pm and 6pm, a charge of 50% of the daily room rate will apply. For checkouts after 6pm, the full daily room rate will apply.
The daily room rate refers to the Flexible Rate that is available online on the date of departure.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Sentosa Gantry Fee
Guests must present a printed confirmation letter to the Sentosa gantry to enjoy free access to the island.
Pets are not allowed.
Registered hotel guests have 24-hour access to the WET® outdoor pool. Other guests can access WET for a fee of SGD 45++ per person from 7am to 7pm Monday through Thursday, except on public holidays and holiday eves. Children younger than 12 must be accompanied by parents or guardians at all times.
Children aged at least 8 years old are welcome to dine at SKIRT when accompanied by an adult.
Health & Well-Being Policies
Parties and private events are strictly prohibited in our guest rooms. Please contact our catering specialist or our Whatever/Whenever® service to arrange an event.
Designated smoking areas are also provided throughout the hotel. A deep cleaning fee of 500 SGD will apply to any guest who smokes in a non-smoking guest room or public area.
Check Acceptance Policy
We're sorry. We regret that we are unable to accept personal checks.
We are pleased to accept third-party authorizations. Please note that a credit card authorization form must be completed, prior to guest’s arrival. Hotel is accepting electronic credit card authorization or a copy of credit card authorization form. Further, third parties should specify which charges may be charged to the credit card. Contact the resort for additional information.
Please note that a deposit or security bond of 150 SGD per room per night is required for all rooms. Deposits may be placed in cash or on a credit card at check-in time.