Rated 2 out of 5 by LisaW2013 Beautiful hotel. Terrible location. Strange glass walled bathrooms.
This hotel is beautiful but truly in a seedy part of town. Times Square is not a nice, nor is it a clean area of town. It is filled with street people, trash, packed full of tourists and beggars. The hotel is clean but the rooms are very small and come with a strange feature. The bathroom is completely glass, i.e..: see-through. Anyone in the room can watch you on the toilet, in the shower or changing your clothes. A bit odd, especially when your child is with you! A few semi-see-through bathrooms are available upon request. ARGH!!!!!
May 2, 2015
Rated 1 out of 5 by Denisw Very Disappointed
I am a lifetime platinum spg member. I have stayed at this hotel a number of times in the past and always enjoyed my stay. I have previously recommended the hotel to other travelers.
However my recent stay was not a good experience. The hotel failed at many levels: checkin... lobby...wifi... whenever wherever... was just awful. In fact, I checked out a day early. I can not recommend this hotel.
May 1, 2015
Rated 5 out of 5 by Crissy143 Spectacular Hotel!
Wow! What an amazing hotel! And the staff, I can't say enough great things about them! I planned this weekend getaway as a surprise for my boyfriend's 30th birthday. It was also my 1st time in NYC. The staff went above and beyond for us! They put us on the 54th floor...amazing view of Times Square! They had a piece of cake & a little gift in the room when we arrived for my boyfriend! The gift bag even said "30th" on it! We had such an amazing time this weekend & will definitely stay here again the next time we come! And the sushi at Blue Fin was so fresh & delicious!
Thank you so much for making our weekend so special!
April 27, 2015
Rated 4 out of 5 by Mjibber Awesome View
Asked for a higher floor and Christi was able to get me a room on the 49th Floor out of 54 floors. The view was spectacular, although the outside window needed a good cleaning. The room was spacious, and the staff was exceptional. Ordered room service twice and it was delivered hot within 30- minutes. The maids kept our room clean and neat. The beds were almost too comfortable. Caught up on my sleep for sure. Everybody was more than helpful.
April 27, 2015
Rated 5 out of 5 by RufusInHI Happy New Year! Another great Stay!
My favorite W Hotel in the US. This was our 8th stay welcoming in the New Year at the W Time Square. The staff is always attentive. Literally the doorstep to Town Square. Love the lobby bar!
April 26, 2015
Rated 5 out of 5 by Bewelltravel My go to Times Square Hotel
The W Times Square is my go to Times Square hotel - the staff is beyond welcoming and meets and exceeds my needs everytime!
April 20, 2015
Rated 5 out of 5 by ClintFo Fun Stay Close to the Action
Great Place to be close to time square. Excited for the bar to open back up. Should have a big promotion for members....
April 16, 2015
Rated 3 out of 5 by dragonfly79 Terrible Room Condition
I was content with the location and the staff.
However, the room condition was in POOR shape. It seemed as though the hotel is not keeping up with the maintenance and the condition of guest rooms at all. The sink in the bathroom was cracked and the headboard had deep cuts all over. I don't expect every property to be brand new, but I did not expect to see ripped headboards and cracked sinks! You cannot charge people W prices and give them roadside motel quality!!
If someone from the hotel is kind enough to reach out I will definitely share the room number and pictures that I took.
April 13, 2015