Rated 4 out of 5 by Harryhong Very helpful and delivering what of you would expect.That is just W seoul.
the staff from the doorman to the reception, reception and restaurant staff are all set to service us.
any hotel wants to learn about what an excellent service is - they should stay at this hotel. This hotel has some of the best staff and is an exemplary role model for any service company! especially thanks to Gavy. She was great. !!
As a Platinum member of SPG,
I hoped my room would be upgraded to river-view. Unfortunetly, mountain view was set to me.
Next time , I wish I staying river view.
Thanks to W.
February 16, 2014
Rated 5 out of 5 by jaehoon This hotel fantastic!!
This hotel is wonderful for me and espacially for my girlfriend. Room design is so beautiful and the view is awesome.
March 5, 2014
Rated 5 out of 5 by magiccat This hotel has excellent view
Hotel room view is very good.
It was the best night view of the Han River
March 4, 2014
Rated 5 out of 5 by Hanyang Very nice stay
It is very comfortable stay with my friends.
The room was clean.
Staff's are quite kind for us.
So, If I have achance , I am going to stay again.
February 25, 2014
Rated 4 out of 5 by Bil1477 Large room, plenty of food choice for breakfast.
We stayed in a double bed room. The only thing that needs to be improved is that there is no ligjht control on the left hand side of he bed. Another minor point is that the remote control for the TV and DVD ins't working properly. The DVD/tape set seems to be quite outdated.
February 25, 2014
Rated 4 out of 5 by Kevinn Gentle staffs
Staffs were as fridendly and nice as possible.
February 24, 2014
Rated 5 out of 5 by dheather nice staying here
I stayed for 2 nights just for weekend getaway and relaxation. I forgot to bring lots of stuff, but nothing bothered me cause all the staffs at whatever/whenever were very helpful.
February 18, 2014
Rated 3 out of 5 by LandedSPG W-Seoul Searching
I've been to this hotel over 75 nights in the past 5 years. I know (knew) most of the staff by their first names and have stayed at the W-Seoul with various groups of people including my sister, girlfriend, mother and business parters over the years. I know the hotel well and the people working in there, my stays were always extended stays up to recently.
The location of the hotel is good and bad at the same time. It is well out of the the main core of the city so your travel costs can add up however it's a perfect place for relaxation and fun. There is a duty free shop inside the hotel complex as well as the best Casino in Seoul.
This is also the first W brand hotel in Asia so they went all out with the design and the general architecture of every aspect of the hotel. Especially the rooms, which generally speaking you have to argue to get an upgrade to suite if you are a Platinum but you end up getting it at the end.
The buffet breakfast and the ever changing menu on the various restaurants on site will keep you satisfied no matter how long of stay you have.
Generally speaking everything about the W-Seoul meets or exceeds the Category 5 standards, with one exception: the front office turn around. Now I know this means very little to most travelers, but to those who do extended stays and have specific routines this is very importanti. There is no sense of continuity with repeat bookings and by the time someone gets used to your particular needs, they are replaced and you have to reestablish a relationship. As result, there is rarely any discounts and recognition when you do extended bookings. For that reason alone, I recommend this hotel to anyone who has a short term stay but not to those who are planing on multiple extended visits.
As a whole, the staff on the front lines are FANTASTIC and have provided me the BEST service I have ever had.
October 28, 2011