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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 4.1 out of 5 by 537 reviewers.
Rated 5 out of 5 by W for WONDERFUL RESORT W SOUTH BEACH 2201 Collins Avenue Miami Beach, Florida 33139 Dear Hotel Manager, I would like to express my thanks and appreciation for the outstanding service I received at the W SOUTH BEACH RESORT from 8/21/16 to 8/24/16. I visited this resort 4 years ago and I was in AWE. I knew I had to bring my mother here for the experience. I took my mom on her first trip to Miami, and I wanted it to be perfect. Your staff did not disappoint me. Now that I am back in New York. I’ve never been so compelled to write a letter to compliment any establishment. Every staff member with whom we came in contact was attentive and kind. Natasha and Iriam helped us with special request prior to arrival date over the phone. We received impeccable service from Rachel D. and Fanny G. who made sure we got the best available upgrade. And, because, we were not granted early arrival as requested which is understandable. Front Desk Managers Marc and Rachel D. sent us greetings card with a fruit platter and a bottle of champagne to our room once we were settled in. (AMAZING) The list just goes on and on…I want to thank housekeeper Josie J. and Elmira from residency for their hospitality they welcomed us as we were entering our room and told us if we needed anything just ask. I thank Amy from concierge for her personal greeting near the pool. Last, but not least. I thank Hector and Jonathan the manager and server for making sure we were comfortable near the pool and by the bar area. Also, we thank Stefan for his hospitality and helping us with directions and stowing our bags away while we waited for our room. We had a great time here in Miami; however, staying at the W SOUTH BEACH enhanced our vacation experience. We have already decided to return for our next vacation, which will be in February 2017. Thank you again for such outstanding service and treating us as we were family! God Bless!!! Sincerely, August 27, 2016
Rated 5 out of 5 by Outstanding Federica, Dario, Ralf and obviously Rick you are the best in hospitality! thank you !!! August 26, 2016
Rated 5 out of 5 by Great Weekend Getaway The staff at the W Miami was really exceptional. The pool experience was fantastic - every single employee went out of their way to be extra pleasant and adjust our umbrellas, bring dry towels- unrequested btw- offer us carafe of ice water regularly... Refresh our drinks. It was not just the service but the attitude that stands out. The front desk was all smiles and friendly and helpful too. The restaurant waitress-(Melissa) the bartenders- the car valets....the pool towel station.... We had a great weekend. August 22, 2016
Rated 3 out of 5 by Fun hotel Fun hotel . Oddly enough there was a lot of kids. The food is expensive and just ok. The staff is fantastic service fantastic rooms very nice. 24 dollars for a hamburger and 16 for a drink is NYC prices. It's not NYC . If they lowered the prices on the drinks a little and the food people would buy more their restaurants may have more covers a day. Overall I would recommend this hotel but be ready to pony up for drinks and average food. August 21, 2016
Rated 5 out of 5 by Simply perfect From the moment we arrived in the hotel we felt like "a royal family ' the personalized welcome we received was just amazing...and during the following days they take care of us in million ways always genuine! Great team and great leadership in this hotel are perceived at all corners! Thank you!!! August 20, 2016
Rated 5 out of 5 by Great Location and Attentive Staff The W South Beach is located in the heart of South Beach. During my stay I enjoyed walking to various stores and restaurants. The staff was very friendly and made some wonderful restaurant recommendations. I would recommend The W South Beach to anyone coming to Miami looking for a sleek hotel on the beach. August 9, 2016
Rated 5 out of 5 by The Best W Hotel We've ever stayed in We returned to the W South beach after a great stay last year. The staff went out of there way again to make us feel comfortable. From Dustin at the front desk setting us up in a beautiful suite to Guillermo the concierge making reservations for us at some of Miami's best restaurants. This is definitely the place to be if you are in Miami. We will be back soon ! August 6, 2016
Rated 5 out of 5 by Great views and service For anyone who wishes to have a hotel that has fantastic proximity to the beach, this hotel is perfect. Unfortunately I left a charger that they were unable to locate, but the staff was incredibly responsive and helpful. The staff was always willing to see how they could improve my stay, which was a nice touch. The room was very pretty, but I would only recommend staying with someone if you're comfortable with being pretty open with them as the room is a lot of glass and mirrors. I would stay away from room service, as I found it a tad overpriced for the quality of the food. The hotel restaurants are pretty great, especially Mr. Chow, but even so there are many great restaurants within walking distance. July 23, 2016
  • 2016-08-29 T12:43:20.173-05:00
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