Rated 1 out of 5 by Alec2015 Stay Canceled and Staff Unhelpful
I was originally staying two nights at the W, but on the first night I asked to extend my stay. The lady at the front desk said that my stay was extended, but when I went to use my card on Thursday I was kept from my room. I spoke to the manager and apparently I was supposed to be on an email list to extend but was never confirmed. They were overbooked so I could only stay if I paid $799. A coworker of mine was staying on the same dates and extended his stay the same way I had asked to extend, except he did it one day AFTER me. If I was on an email list, why wasn't I contacted about the availability? Security escorted me to my room to pack and I was kicked out to find a hotel at 10pm except everywhere except Midway AIrport was sold out because of a convention.
June 25, 2015
Rated 5 out of 5 by Daviddf3 Perfect Location and Amazing Staff
The W Lakeshore is the best location in Chicago. It is walking distance from almost all of the downtown attractions,and just a $5 cab ride from the rest. The staff was the best I have experienced; fast, responsive, and friendly. The hotel is beautiful and the rooms are comfortable and amazingly modern. The bar/lobby is a nice social gathering place. Get a room with a view of the lake and Navy Pier. I don't think I will ever stay anywhere else when visiting Chicago again.
June 23, 2015
Rated 3 out of 5 by tehc0w Great property but staff needs training
This used to be my go-to property in Chicago with over 100 nights. I haven't been back in a few years but was disappointed by the service this time. This property in itself was as I remembered but the staff was inattentive and even rude. Specifically, simple requests made to the front desk/room service were not met until a second call and comments like "why is this person in such a rush, it's not like he/she is leaving tonight" were heard regarding a customer request.
If you're a low maintenance traveler, this property is still great but the level of hospitality did not meet expectations.
June 14, 2015
Rated 5 out of 5 by Laurhum67 My "GO TO" Place in Chicago!
I've been staying with the W Lakeshore for over ten years, and every time I visit, I am treated like royalty!! From the gentlemen working the main drive, to the front desk agents, and especially "Linda" who is one of your banquet servers, I'm greeted with a genuine smile and warm welcome. The room renovation is awesome, and as always, I get the best sleep ever in those amazing beds! I love this property, and wouldn't dream of staying anywhere else!!!
June 12, 2015
Rated 4 out of 5 by Mike When can I go back?
Very pleasantly surprised with this stay. I'm generally not a fan of the W's "ultra-hip" style, but this stay dissuaded those concerns. Location on Lakeshore is unbeatable for views. Staff was superb, Emily at front desk=AWESOME. Bartender Carrie=UNBEATABLE.
June 12, 2015
Rated 5 out of 5 by StarwoodLoyal Just what we needed
The W Lakeshore was exactly what my family and I needed. I had a weekend conference to attend in Chicago so we turned it into a family getaway. I loved the gym; my wife loved the new look of the renovated rooms and lobby; and our two year-old would not leave the pool.
The staff was very welcoming and personable. Everything went very smoothly without a hitch.
As a family, Navy Pier being in walking distance with safe walking paths was a plus and viewing the fireworks from our room was spectacular.
We can't wait to come back!
June 7, 2015
Rated 3 out of 5 by matt277 Disappointed SPG member
we as SPG platinum checked in last night to the room we booked. Upgrade to available next level non existent even though rooms are available. Room is poor and air con so loud we struggled to sleep well. Addressed with staff but no fix! Room service food cold and average. The renovation superficial at best ...for 40m wow ...the money clearly was not spent on the rooms. All in all as a frequent traveler who sees lots of hotels , this one fails! For sure would not return
Matt Bennett SPG platinum member
June 6, 2015
Rated 1 out of 5 by Cyndi05 Very disappointed
Customer service was very poor food was terrible our room was dirty it was not up to standards especially when you pay $1200 for a hotel room hallway was poorly lit could not sleep because the light was too bright in the room because the curtains weren't properly fitted
May 31, 2015