Rated 5 out of 5 by zlzoul Great Hotel
Got a room with great view of WTC. The hotel is located in a very convenient location in downtown, subway station nearby, and about less than 5 minute walk to Wall Street.
The room is really WOW!! I was impressed about the design elements inside the rather small space (you know you won't get a huge room in downtown NYC).
Restaurant was also very nice, they got some good food there.
July 7, 2014
Rated 4 out of 5 by SEKCali Great location, other aspects need improvement
Hotel is in great location near Ground Zero. Very modern, chic hotel, but found it focused on a younger crowd. Public areas closed off twice while there for events (lobby & bar). One event had extremely loud music making it uncomfortable getting to room. Elevator issues while there, but staff sent letter of explanation with drink coupons. Ate breakfast three three times in BLT restaurant and while food was really good, service was terrible. Twice food was prepared wrong and getting them to come around after dropping off food to refill anything or to check on you fell short of acceptable. The front desk staff was unfriendly during check-in and check-out.
June 26, 2014
Rated 2 out of 5 by Dan1 N Nameri
Great location, impressive design and concept, But ...very little recognition is given to SPG Platinum members. Don't expect significant room up grade and the hotel do not participate in the SPG suite night award though they market on their web site two types of suits. Hotel is poorly managed. From my personal experience do not count too much on promises given by the hotel staff ( including the hotel manager himself!). We booked a room to celebrate our anniversary. I am heavy traveller and SPG Platinum member for 13 years. I dropped a line to the hotel asking to take into account that it is our anniversary and appreciate best service etc. Got nice replies but when checked in the room was serve for one, was not cleaned properly and had smoking smell from previous guest. Was given room on a relatively low floor and no significant up grade was made.
If you need to be in the area, do not have a better alternative or get yourself a room at a promotional rate you may consider staying here but otherwise go elsewhere and save yourself a lot of aggravation. For SPG elite members - there are better Starwood options around NYC which valued our loyalty and one may enjoy the full scale of benefit offered to SPG Members.
June 7, 2014
Rated 5 out of 5 by nishag68 weekend get away
Came to NYC with my son for a weekend and stayed and enjoyed several of the hotel features including the restaurant, and the deck and the bar. Convenient to subway system and downtown sites. Responsive and helpful staff.
July 1, 2014
Rated 2 out of 5 by RC2011 December Stay
No recognition of SPG or previous stays (2 previously this year last one in September!).
When I asked to segment the bill for some reason it seemed a very complex process that required managers sign off?
When checking out on a bill that was sizeable following a 5 night stay I was not asked how my stay was, did I need any help with luggage, not even a have a good day!
Actually the person at reception didn't even look up rather just put a print of the bill on the counter, and seemed too busy to get back on the computer to check something.
I or my colleagues will not be returning.
December 13, 2011
Rated 3 out of 5 by Emily18 Great Room - Trouble with the Bill
This W hotel is very convenient for me to get to my office in the financial district, which is why I request it every time I travel to NYC. But, twice now they've had erroneous charges on my bill, and its frustrating and time consuming to resolve. For that reason, I may not stay here again. Duplicated internet charges, three nights of 'wheels' charges when I only had the car one night, and now a room service charge which doesn't belong to me. I expect better from W Hotels, and from Starwood. Not only is it inconvenient to have to correct my bill, but it makes me less trusting of their service overall.
March 12, 2012
Rated 4 out of 5 by NewYaawk Excellent Stay with great employees
Hotel is located in a great location in the Financial District and only 1 block to the nearest subway station. The hotel is definitely showing its wear in the rooms as well as the common areas but the excellent employees more than make up for it. The room itself was a bit dirty with food stains on the carpet, mold on the shower floor and dust on all the shelving and night stands. The bed itself was comfortable and there was ample storage for all our items during our stay so we didn't feel so cramped. The views of the memorial are beautiful as well. The only downside is that the lobby bar does not open until 5pm so you cannot relax on the terrace during the afternoon with a drink without going to the ground level bar and bringing your drink back up with you.
June 23, 2014
Rated 3 out of 5 by WEdding2014 The hotel is great if you're in your 20's
The doorman were very nice and helpful. The staff that checked us in were not welcoming AT ALL and the concierge was not very helpful either. We checked in on a Friday night and it was very clubby. The lightening in the room wasn't that great either. Our room didn't have a room length mirror which would have been nice. Also, the Javitis center tax and tourism tax was a bit annoying.
May 27, 2014