Rated 3 out of 5 Nothing to add
Disappointed in the hotel stay.
March 12, 2014
Rated 4 out of 5 by flybymike Great Service, Hip Hotel
I travel a lot for business and pleasure. I was in Buckhead on business and stayed at the W. The hotel is very close to the Buckhead MARTA station, which provides convenient access to downtown, midtown and the Hartsfield airport.
I was very impressed with the front desk staff during check-in and check-out. The staff was professional, courteous and made checking-in and out a breeze.
The sleeping room was small, but I knew it would be. The layout was great, so the use of the small space was maximized. Importantly, the room was clean.
Due to work commitments, I wasn't able to experience the hotel's amenities; perhaps I'll have a chance to do so on a future stay.
February 27, 2014
Rated 3 out of 5 by George21 Recent visit
The staff was excelent, cooperative, helpful, and polite. Your bathrooms are seriously lacking. No place to hang a towel after showering. Turning shower on requires putting your arm through hot water to adjust temp.
March 3, 2014
Rated 5 out of 5 by JennPenn First visit
AWESOME!!!!! Loved this unique hotel. A fun place to stay with friendly, responsive staff.
March 2, 2014
Rated 1 out of 5 by Disappointed14223 Very unpleasant experience
I'll keep it short and sweet.
-They tried to walk me because they were oversold. I basically had to beg them to give me my room that I PAYED FOR.
-I was promised a complimentary amenity for when myself and my best friend arrived in the room. It was her bday. Once we got upstairs to the room...the amenity wasn't there. We had somewhere to be and I decided to deal with the issue the next morning. The next morning...I called inquiring about the amenity not being placed in the room. The staff graciously apologized and said they would send a fruit plate up right away. Room Service brought the fruit. My friend enjoyed her bday breakfast UNTIL she noticed a green worm on her blueberry...I know the W can do better. I've always had a wonderful experience at the W. So wonderful that I normally stay here when traveling; unfortunately this was the day for myself and my best friend to have a horrible experience and it just so happened to be her 25th bday...RUINED. Oh and did I mention that the managers took forever to come to my room to address the situation. I was so irritated that the birthday girl had to go down to the front desk and ask for a manager. (I was so angry it was best that I stayed away.) The manager did give us a refund; however my friends 25th was ruined. We gathered our things and left. I got a quick look at the manager... Did I mention the manager had a nose ring? Sigh...I guess things have changed since I worked for a Starwood property. Good day.
February 28, 2014
Rated 2 out of 5 by Vincos Properties like This One Sabotage the SPG Loyalty Program
OVERALL IMPRESSION: Spending 110+ nights a year in Starwood properties and mostly in aspirational hotels and Ws, I am accustomed to hotels which have an inflated impression of themselves but this one really takes the cake…the most epic fail I have encountered in the style over substance dilemma plaguing many “design’ hotels. When the “design” merits, I can even be forgiving but…not here.
SPG RECOGNITION: Non-existent. Hello?? This is the single most important factor in keeping your most loyal guests loyal! Boys, go back to Ithaca and reread those chapters about your top-achievers. And for that matter, all of your guests. We arrived at the hotel on the day after New Years bedraggled and jet-lagged and the reception clerk - far too pretty for his own good - looked at us like we were brown shoes at a black-tie affair. Then he opened the file, saw who were were and visibly changed before our eyes to sickly and highly-insincere sweet. At this point, it would have been much better for him to keep on maltreating us - at least he would have been honest to his true character. No pre-arrival upgrade to the room had been made and when I asked he became so flustered that he said there were no suites available (maybe, so) but we had a “deluxe” on a high floor with a great view. He should have kept his mouth shut as it was a 7th floor (building is 10+) standard room and had a view of the office building across the way. None of our special requests had been prepped in the room. No Welcome Letter from the Manager. No in-room Welcome Amenity. No lounge. Only after a complaint regarding an unrelated issue was I pacified with with a complimentary drinks voucher.
THE ROOM: At 29SM, these rooms are motel minuscule. Nowhere to put any luggage. Open the tiny closet and the wet bar disappears. No door between the Vanity (single, no counter) and the room and to get to the (tiny) shower, you have to walk through the toilet cabin…the doors of which when both closed would make most people horribly claustrophobic. I bumped knees on both sides. One bar of soap between shower and sink. The designer of the hotel was Thom Filicia of “Queer Eye for the Straight Guy” infamy and while I admit that style is a highly personal matter, both myself and my partner felt these rooms were gauche and kitsch beyond redemption with painted brick walls, wrought iron hanging lamp fixtures and art from a Thomas Kinkade fire sale, I felt like I was in my mom’s rec room circa 1977. Public spaces not much better.
LOCATION: In Buckhead, along Peachtree, walking distance to Lenox Square Mall.
EXCEEDED EXPECTATIONS: The Platinum Breakfast Amenity was a no-limit a la carte from the menu at the Cooks Hall - the shining star in this otherwise dim experience. The room was beautiful and the service was fantastic…they should be running the hotel!
DID NOT MEET EXPECTATIONS: Generally everywhere but one last emblematic example. On check-out, I was asked to complete a survey in which I told it like it was. I got a call the following morning from the hotel manager wanting more details. He was extremely apologetic and very kind on the call and offered points compensation which was much appreciated BUT he also promised an email recapping our conversation and reporting on the “positive outcome” of my detailed comments. I NEVER heard from him again! Promise low, deliver high…or at least, deliver…not rocket science…
ONE THING TO KNOW: There are many SPG alternatives in Atlanta.
January 21, 2014
Rated 4 out of 5 by Sean1974 Great Hotel
The hotel is very contemporary, in a great location and has a very vibrant atmosphere. The staff was pleasant and helpful.
February 25, 2014
Rated 5 out of 5 by Angelisa43 Wonderful hotel!!
This hotels was wonderful. We love the rooms!! WE will recommend and stay again going forward.
February 25, 2014