Rated 5 out of 5 by Janina Amazing
I arrived at the W vieques with no expectations and was blown away. The moment we stepped out of the taxi, the doormen/valet were very attentive and kind. The front desk staffed rocked. The bar and restaurant staff were amazing. The little shop had amazing pieces and the owner was super cool. The beaches - amazing. Food and beverage -yum yum.
I am sitting at my desk in Las Vegas right now but dreaming of my return to this beautiful retreat.
June 24, 2015
Rated 5 out of 5 by JBVNYC Great "Retreat"
Well run property. Attention to detail and great staff. Definitely did not expect it to be as good as it was!
The exec sous chef Jeff was so engaging and passionate. Came our of the kitchen every meal and connected with guests, brought special items, chatted about the island, etc. Really made a big difference. The breakfast buffet was fantastic. Great many local fruits, granola, yoghurt, breads and always a few added items. Food was excellent for other meals too. It is a hotel and not quite the local flavor of the local restaurants but way better than most other W's, westins, etc!
The servers were great...especially Zaleta (sp?) and Joel. Adult beach felt like our own. Water when we were there...May...was just perfect. On the other side of the island there was a ton of seaweed, lots of yellow jackets, etc so those beaches were not an option when we were there. Nice pool but a decent amount of young kids and the lounge chair cushions were nasty...smelled and dirty. spent most all of our time on the adult beach.
Overall really a great "retreat" with a nice chill feel and excellent location.
June 1, 2015
Rated 5 out of 5 by travelgal45 Extended Weekend for R&R
This resort exceeded my expectations. I came as a solo traveler looking for R &R. That is exactly what I got. To start, the front desk fully recognized my SPG gold membership!! The manager went out of her way to accomdate my requests! I stayed in an ocean front room patio level directly across from the stairs to Whisper Beach and it was perfection!! My entire stay was amazing! Every single staff member was so attentive and went beyond to make my stay amazing. The beach is beautiful. The resort is everything I was looking for to disconnect and at the same time I met friendly guests to enjoy the evenings. Do not miss the bio bay!! Amazing on the right night! The spa is unlike any I have ever been to. The spa treatments are amazing but the attention they give you as a person is incredible. Any request I had was met and beyond. The spa helped me rejuvenate so much. Every staff member at this resort is friendly, accommodating, and pleasant!! This was the secluded (yet plenty to do) vacation I was looking for! This is a must visit resort.
May 29, 2015
Rated 5 out of 5 by ATD25 The hotel has great features
The rooms, the food, the views, the staff EVERYONE was absolutely amazing!!!
April 27, 2015
Rated 4 out of 5 by Len258 Poolside
Service at the pool was amazing! Service in the living room was not as good, waited a long time for lunch service and drinks. There are so many highlights of the resort we would have liked a small tour or an explanation of the resort upon arrival.
March 31, 2015
Rated 5 out of 5 by Anita Awesome experience at the W in Vieques
My experience at the W hotel in Vieques was nothing but exceptional. The employees were so customer focused, they aimed to please & accommodate your wishes. They were freindly, caring, social and provided downright excellent service. The food was delicious and fresh. The ambiance was excellent and so beautiful, can't get better than being on the ocean. I highly recommend this vacation spot. Paradise!!!
March 30, 2015
Rated 5 out of 5 by Boomer79 Wonderful stay, property, and staff!
I spent 2 nights at the W while on a 1 week trip to Puerto Rico as part of a birthday gift trip. While the front desk was a little... hectic... when we checked in, everything was taken care of and everyone was extremely friendly. Especially the concierge, David, who spent a good deal of time with my mom going over options for the Bio Bay tour and figuring out other activities she could handle.
I used a couple of Suite Night Reward certificates for the stay and boy was it worth it! Amazing 1 bedroom suite with the most comfortable bed ever!
As it was my second trip to Puerto Rico and to Vieques, I think I understand what some of the people complain about... Things move much slower here, as they do all over the Caribbean. It's not that people aren't paying attention to you, it's just life runs at a much different pace on the island. The resort fee is a little high, that's true, especially if you don't use the facilities... But that's why it is a RETREAT... you go there to get away from everything else.
I do agree with one of the other reviewers, though, that the shuttle should make a couple trips daily to the towns. It's not that far, and it would go a long way in the value of the resort fee.
March 15, 2015
Rated 4 out of 5 by chw10 Room and facilities are great, not the service
Room is large. but no upgrade for gold member. Great view. Spa is great.
Service at the dining area is not so great and the staff at front desk is not helpful at all. Try to avoid eating by the pool, they let you wait for an hour to get something to eat.
February 25, 2015