Rated 2 out of 5 Hotel has issues
Hotel has issues from check in through manager on duty. Checked in at midnight to a tiny room, looking like it was furnished in Ikea castoffs. Room was dark, facing an alley. Asked to be moved. Eventually changed rooms. Rooftop bar has a great view, but truly clueless staff. This hotel is in a great location, but that's about all going for it. You can do better elsewhere.
March 6, 2014
Rated 4 out of 5 by rednco 5 Star Service
The staff is excellent & 5 star service for sure. Everyone greets you & smiles. They go out of their way to take care of your needs. The location is good for seeing the city. The roof top bar has the best view in DC. I was disappointed that the hotel had no gift type shop to purchase anything. The rooms do not have a mini fridge just a stocked mini bar. The in room Internet is $14.99 per 24 hours but free in the lobby. Most hotels now have both a mini fridge & free internet. I would give them a total 5 star rating top to bottom if they had both of these necessary items.
March 1, 2014
Rated 5 out of 5 Great DC location
Cool hip DC location. Walkable to most attractions. HOtel service on point. POV bar features excellence views and is a hot spot to be in DC.
March 6, 2014
Rated 5 out of 5 by SamanthaJane23 Go Green component
As it was explained to me when I checked in, the staff would not change or make my bed everyday, but they would come in tidy up and change towels (if needed). This isn't what happened. The staff didn't come in my room at all -- until I asked for the used towels to be taken out and the trash emptied. My stay was Saturday through Friday. A long time to go without services.
March 1, 2014
Rated 4 out of 5 by 11Coach11 Not my 21st birthday
The hotel facilities and staff service were exceptional, the best I've ever experienced. even taking the initiative "May I help you turn off the lamp?" when I was sitting next to a flickering light and trying to turn it off. However, was visiting for a quiet get-away for my birthday and found my stay very uncomfortable. It was a Sat. night, the entire hotel (downstairs, upstairs, halfway down the block) was vibrating and booming until 2am with music and 20-somethings pushing, giggling and slamming doors. The toilet was very low to the floor (which was difficult with my post-surgery knee.) We stayed on the 10th floor, right under the roof-top band/lounge. The room and view were wonderful, but no-one ever warned us about the noise from the bar directly over our heads! The labeling of items was confusing. There was a small package next to the bed labeled "get your fix." I didn't bother with it (not knowing if it was breath mints or condoms) The next morning, I discovered it was ear plugs! I called the (only) number listed on the in-hotel spa brochure, only to find out the next morning that there was a charge for the phone call. Also, there were no instructions to connect to the wireless service. That cost 14.95 per day, but the internet help desk was a $2.00 charge, I was never informed of while making the call. So, the hotel was not for us. I did not find it comfortable, and won't recommend it to my friends. However, I will probably tell my 20-something children about it!
March 3, 2014
Rated 2 out of 5 by AP67 Disappointed - Again
As a Platinum/VIP member I have come to expect a level of service that was clearly lacking at the W Washington D.C.
Room/carpets were dirty. Housekeeping cleaned late every day. Had some leftover wine in a glass that went untouched for 3 days until they were placed (by guest) on the floor next to the trash.
Had issues with obtaining a roll-away bed even though was guaranteed at time of reservation.
Attitude/lack of empathy or concern by hotel staff (including Whatever/Whenever desk and P.O.V. rooftop bar staff when trying to get a table). The ambivalence was astounding.
This is not the 1st time I've had issues with this hotel and frankly the lack of graciousness by the staff is appalling.
May 21, 2012
Rated 5 out of 5 by Pattyvk Friendly, honest staff
The concierge was very friendly when we arrived. She even upgraded my room without me asking. The highlight of my stay was when I realized a couple days after checking out that I had left my sunglasses there. I called back and spoke to John from security. I told him the wrong room number, and even so he was able to retrieve my sunglasses, and they are being shipped to me as I write this review. I appreciate the integrity and the organization of the staff at the W DC. Thank you so much!
February 25, 2014
Rated 1 out of 5 by Jman BEWARE! STRESS AHEAD
Try this hotel if you want poor, unfriendly, insincere service. My Lifetime Platinum status meant nothing, nor did the nearly $500 a night I paid. I was stuffed into a tiny room right below the rooftop bar and could hear the music until 2 am. The staff did NOTHING to acknowledge or correct my complaint. I was so stressed out by service failures and lack of sleep I had to leave after the second night.
May 8, 2012